Subject: Les Mills Portuguese Call
From: Pritish Nandi <[email-masked]>
To: Gustavo Ribeiro <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 11 Mar 2020 06:24:27 -0700 (MST)

Hi Gustavo, 

PFB the details that we talked about. 

Whenever you callback or pick up the call for Les Mills you should use the below mentioned call opening. 

1 . " Thank you for calling Les Mills Virtual Support. This is Gustavo. How can I help " . (Say that in Portuguese) 

2. After that you would need to listen to his issue and make notes. 

3. Then ask for the below mentioned details: 

Username- 
Name- 
Email- 
Club Name- 
Country- 

4. Once all the details are gathered, advise him that we would investigate and get back to him with more information. 

5. After the call is Over you would need to pass on the issue and details so that we can follow up with him. We would draft English response and request for the translation in Portuguese 

Regards, 
Pritish Nandi