Subject: Incorrect Handling of HFL Ticket #88010
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Phaedrus Arif <[email-masked]>
Date: Sun, 8 Mar 2020 08:59:29 -0700 (MST)

Hi AJ, 

This ticket was handled incorrectly as you missed to read the subject. This order should have been cancelled and customer should have been asked to place an new order. Now the customer called and was pissed off. She placed the incorrect order and now she is blaming us because we did not see the subject what she wanted. 

Regards, 
Pritish Nandi