Subject: Vilano Daily Task
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Date: Wed, 4 Mar 2020 09:16:33 -0700 (MST)

Hi Deeksha, 

PFB the task we do now for Vilano. 

1. Cancellation 
2. Wayfair address change. Also we reply to tickets where they ask questions about product (if we know exactly what they mean otherwise escalate to Michelle) 
3. Walmart escalations (whatever we get in our shift) 
5. Waiting on Tracking 
6. Asking for more information like issue/ shipping address or other order information. (wherever information from customer is incomplete) 
7. Investigation and adding notes. (Where we cannot do anything however we investigate and update US team to help customer accordingly) 
8. Tickets related to Specs questions (all market place) 
9. Tickets related to delivery questions (all marketplace) 
10. Adding properties field for all tickets (even the ones which we are not handling to help US staff) 
11. Tickets which we are tagged by client and provided information on what to do (This is not frequent however sometime they tag us on tickets which we need to complete) 
12. Replacement Order creation/Cancellation - Pending 

Typically some more which cannot be categorized. 

No 12 is most critical as it does have a lot of things to look for. Today again we complete 23 tickets. 

Regards, 
Pritish Nandi