Subject: Ticket re-opened - [#3376] Next quarterly release schedule
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 04 Mar 2020 13:39:09 +0000

Hi Pritish Nandi,  Ticket “#3376 – Next quarterly release schedule” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3376 to view the ticket.  Ticket comment   I will get one of the team to call   
 
 Sent from my iPhone 

 
  
 On 4 Mar 2020, at 13:28, Les Mills International <[email-masked]> wrote:  

 
	 
 Hi Oliver, 
 ​ 
 Thank you for your quick response.  
 ​ 
 
 The latest quarterly release was added on Feb 24, 2020 which included BODYPUMP 112 and other latest release.  
 ​ 
 
 May I know when you say you have an issue with the software what do you mean? ​Do you not have the content downloaded? If not could you please first of all share the Les Mills Virtual username which would be six digits followed by @lesmillsvirtual.com (For example - [email-masked]) 
 ​ 
 
 Once you share the username we would be happy to check this and advise you accordingly.  
 ​ 
 
 Looking forward to your reply. 
 ​ 
 
 Warm Regards, Pritish Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3376

 
             
              On
              Thu, 5 Mar at  2:10 AM
              ,  Oliver <[email-masked]>  wrote:
               Yes please  
   
 Pump 112 etc 
   
 As we may have an issue with our software    Sent from my iPhone 

 

 On 4 Mar 2020, at 10:45, Les Mills International <[email-masked]> wrote:  

 
	 
 Hi Oliver, 
 ​ 
 
 Thank you for reopening the ticket.  
 ​ 
 
 ​Are you looking to know when did we add the latest releases in the Virtual content? 
 ​ 
 Please clarify so that we can advise you accordingly. 
 ​ 
 
 Warm Regards, Pritish Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3376

 
             
              On
              Wed, 4 Mar at 11:29 PM
              ,  Oliver <[email-masked]>  wrote:
               Thank you  
   
 When should the current release have been released?   Sent from my iPhone 

 

 On 3 Mar 2020, at 21:42, Les Mills International <[email-masked]> wrote:  

 
	 
 Hi Oliver, 
   
 Thank you for reaching out to us today. 
 ​ 
 
 The next quarterly releases are scheduled for May 18th - 20th. Please be advised that these release dates are subject to change. 
   
 We'll go ahead and close this ticket for now, but please let us know if there's anything else we can help you with. 
 ​ 
 Best Regards,  AJ Customer Services Les Mills Virtual App 
 
 Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3376