Subject: Re: FAQ Review
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Date: Mon, 2 Mar 2020 00:22:07 -0700 (MST)

Hi Ilma, 

Sure, I will check and update you by EOD today. 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, March 2, 2020 7:19:35 AM 
Subject: FW: FAQ Review 

Hi Pritish 

A few more edits have been done – I’ve uploaded most of them to the help centre myself. Could you just do a hygiene check today for me to see if all answers are the same as this file? 

Thankyou! 

Best, 

Ilma 

From: Stephanie Yeo <[email-masked]> 
Date: Thursday, 27 February 2020 at 6:36 PM 
To: Norman How <[email-masked]>, Ruhani Khanna <[email-masked]>, Ilma Afzal <[email-masked]>, Sanjay Chinchwade <[email-masked]> 
Cc: LeeLing Teo <[email-masked]> 
Subject: Re: FAQ Review 

Hi All 

Is this the final one for translations? My Japanese translator is very busy so she needs time to complete the FAQs. 

Thanks 

stef 

Stephanie Yeo Insights & Automation 

T: +65 6817 4252 M: +65 9859 0920 
E: [ mailto:[email-masked] | [email-masked] ] 

	

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This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company. 

From: Norman How <[email-masked]> 
Date: Thursday, 27 February 2020 at 5:11 PM 
To: Ruhani Khanna <[email-masked]>, Ilma Afzal <[email-masked]>, Sanjay Chinchwade <[email-masked]> 
Cc: Stephanie Yeo <[email-masked]>, LeeLing Teo <[email-masked]> 
Subject: Re: FAQ Review 

Hi Ilma, 

Amended some terminology and flow. 

Regards 

Norman 

From: Ruhani Khanna <[email-masked]> 
Date: Thursday, 27 February 2020 at 11:37 AM 
To: Ilma Afzal <[email-masked]>, Sanjay Chinchwade <[email-masked]> 
Cc: Stephanie Yeo <[email-masked]>, Norman How <[email-masked]>, LeeLing Teo <[email-masked]> 
Subject: Re: FAQ Review 

Hi Ilma, spoke to Sanjay. Have added the changes in to the attached version. 

Thanks! 
Ruhani 

From: Ruhani Khanna <[email-masked]> 
Date: Tuesday, 25 February 2020 at 11:37 AM 
To: Ilma Afzal <[email-masked]>, Sanjay Chinchwade <[email-masked]> 
Cc: Stephanie Yeo <[email-masked]>, Norman How <[email-masked]>, LeeLing Teo <[email-masked]> 
Subject: Re: FAQ Review 

Hi Ilma, 

Thanks for the updated version! Putting down some comments on the email (copied from attached doc) for ease of review. Please change if you and [ mailto:[email-masked] | 
@Sanjay Chinchwade ] think it makes sense! 

[ https://ututaxfreehelp.zendesk.com/hc/en-us/articles/360024947753-How-do-I-claim-the-100-in-store-eVoucher- | How do I claim the 100% in-store Voucher? ] 

1) When you choose the 100% Voucher option on the cashier's tablet, upon completion of payment, your UTU app will notify you of a new Voucher. You can use the same voucher immediately at the same shop or for your next purchase. 

2) If you have not downloaded the UTU app yet, when you choose the 100% Voucher option on the cashier's in-store tablet, the cashier will provide you with a pre-populated Tax Free form and a paper version of the Voucher. You can use the same voucher immediately at the same shop or for your next purchase. Do we event want this section if we want to drive app downloads? Worse case if guy has no app, the shop can educate them about paper solution instead of us putting this out there?) 

UTU Direct 

Step 3: Go to a UTU Service Counter or Lounge (do we want to include hotels/other partners under this section?) 

Take your Tax Free form(s) to the nearest UTU service Counter or Lounge. With the help of our service agent, sign your form and get your Passport verified. Collect the processed forms & a pre-paid UTU Envelope which will be helpful to mail the forms back post Step 4. 

Ruhani Khanna 

Manager, Business Development 

M: +65 82678042 

[ mailto:[email-masked] | [email-masked] ] 

From: Ilma Afzal <[email-masked]> 
Date: Monday, 24 February 2020 at 6:34 PM 
To: Ruhani Khanna <[email-masked]> 
Cc: Stephanie Yeo <[email-masked]>, Norman How <[email-masked]>, LeeLing Teo <[email-masked]>, Sanjay Chinchwade <[email-masked]> 
Subject: FAQ Review 

Hi Ruhani, 

Can you look over the FAQ and let me know if you need any additional changes? 

Best, 

Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [email-masked] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

Download UTU on GooglePlay [ http://bit.ly/2jzu30k | http://bit.ly/2jzu30k ] or iTunes [ http://apple.co/2jeYV6Q | http://apple.co/2jeYV6Q ] 

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.