Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Dimpy Chawla <[email-masked]>, Arjun Hurry <[email-masked]>, Adithya Srivastava <[email-masked]>, deeksha <[email-masked]>, kaeiarablythedelfino <[email-masked]>, Hritick Diwakar <[email-masked]>
Date: Fri, 28 Feb 2020 23:37:09 +0530

@Dimpy Chawla <[email-masked]>  EH-202002272011-544563  I see
you emailed Jessica on this one but please add that to UC notes as well.
I couldn't find your cancellation request in Gmail, so I emailed Jessica.
You also need to open a ticket in zendesk so we could refund accordingly.

Thanks
Arif
Cheers to life :-)

On Fri, Feb 28, 2020 at 8:37 PM Pritish Nandi <[email-masked]> wrote:

> Hi Dimpy,
>
> What is happening here? So many basic checks missed. If you are not sure
> and have doubts then you would need to ask rather then doing an incomplete
> job. Please reach out to me so that I can show you exactly what Arif means
> and how it needs to be done. But in future this cannot happen again.
>
> Regards,
> Pritish
>
> ------------------------------
> *From: *"Phaedrus Arif" <[email-masked]>
> *To: *"Dimpy Chawla" <[email-masked]>
> *Cc: *"Arjun Hurry" <[email-masked]>, "Pritish Nandi" <
> [email-masked]>, "Adithya Srivastava" <
> [email-masked]>, "deeksha" <[email-masked]>,
> "kaeiarablythedelfino" <[email-masked]>, "Hritick
> Diwakar" <[email-masked]>
> *Sent: *Friday, February 28, 2020 8:25:22 PM
> *Subject: *Re: Feedback
>
> @Dimpy Chawla <[email-masked]>  Ticket #87803 What happened
> with this ticket Dimpy? Why can't we add BPO to the existing auto-ship of
> this customer?
> Did you check the customer already had an active auto-ship of Blood
> Pressure Optimizer  EH-202002032131-000358 ?
> Please explain how did you miss to check his BPO auto-ship and who told
> you we cannot add a supplement to an existing auto-ship and why does the cx
> need to place
> a new order and pay extra for shipping?
>
> @Dimpy Chawla <[email-masked]> EH-202002272011-544563 The cx
> asked to cancel and refund. You simply added a note in UC but you were also
> supposed to email
> Jessica immediately to cancel the shipment so we could refund accordingly.
> You need to raise a ticket in zendesk as well informing the customer and
> leave it open
> so the order could be refunded once the shipment is canceled.
>
> @Dimpy Chawla <[email-masked]> EH-202002010038-377376 You
> changed the next auto-ship date as per the customer's request, however, you
> forgot to change the next attempt date which still showed as  02/29/2020.
> Please be extra careful with making changes in auto-ship orders.
>
> @Dimpy Chawla <[email-masked]> ZD 85598 You did not re-enable
> the auto-ship as it showed canceled since 12/09. Please make sure to do the
> job appropriately.
> How were you supposed to change the next auto-ship date when the order for
> today did not even process and you informed the customer you made
> all the changes?
>
>
> @Dimpy Chawla <[email-masked]> Ticket #87804 We're supposed to
> update the UC notes of what happened when working on an order like this.
> Please make sure to leave the notes in UC in the future.
>
>  Thanks
> Arif
> Cheers to life :-)
>
>
> On Thu, Feb 27, 2020 at 9:11 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @hritick diwakar <[email-masked]>  EH-202001290014-000378
>> You canceled one of the auto-ship subscriptions and did not check the
>> customer has another auto-ship for the same supplement.
>> The customer was upset on the call but I pacified him. Please be careful
>> in the future and check the last few orders when you cancel a customer's
>> auto-ship subscription.
>>
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Tue, Feb 25, 2020 at 3:06 PM Dimpy Chawla <[email-masked]>
>> wrote:
>>
>>> Hi Arif,
>>>
>>> Thank you so much for letting me know I will noted down this thing.
>>>
>>> Regards,
>>> Dimpy Chawla
>>>
>>> ------------------------------
>>> *From: *"Phaedrus Arif" <[email-masked]>
>>> *To: *"Dimpy Chawla" <[email-masked]>
>>> *Cc: *"Arjun Hurry" <[email-masked]>, "Pritish Nandi" <
>>> [email-masked]>, "Adithya Srivastava" <
>>> [email-masked]>, "deeksha" <[email-masked]>,
>>> "kaeiarablythedelfino" <[email-masked]>, "Hritick
>>> Diwakar" <[email-masked]>
>>> *Sent: *Tuesday, February 25, 2020 2:27:33 PM
>>> *Subject: *Re: Feedback
>>>
>>> @hritick diwakar <[email-masked]> Please check the offers
>>> and prices on www.hflorder.com or www.4hfl.com and then quote the
>>> customers accordingly.
>>> @Dimpy Chawla <[email-masked]> We could change it to the
>>> same day if the credit card information is up to date as the order will be
>>> automatically processed and sent to the shipping team after midnight and
>>> typically the orders are shipped on the next business day.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Tue, Feb 25, 2020 at 7:40 AM Dimpy Chawla <[email-masked]>
>>> wrote:
>>>
>>>> Hey Arif,
>>>>
>>>> Thank you for the feedback. At that time my thinking was, may be it
>>>> will be very much hassle creating situation for the shipping team to ship
>>>> the product after 1 day. That is why I said him to change the date to
>>>> 02/26/2020 in this the shipping team will get ample of time to make his
>>>> product ready and shipped.
>>>>
>>>> If I changed his date to 02/24/2020 than it will take one more day to
>>>> ship the product it means the product will shipped out on 02/25/2020. So i
>>>> thought 02/26/2020 will be the convenient day for the shipping team as well
>>>> as for the customer.
>>>>
>>>> IF I made mistake in this so I will noted down my this feedback and I
>>>> assure you I will not repeat this mistake again.
>>>>
>>>>
>>>> Thanks once again :)
>>>> Dimpy
>>>>
>>>> ------------------------------
>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>> *To: *"Arjun Hurry" <[email-masked]>
>>>> *Cc: *"Pritish Nandi" <[email-masked]>, "Adithya Srivastava" <
>>>> [email-masked]>, "deeksha" <[email-masked]>,
>>>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy
>>>> Chawla" <[email-masked]>, "Hritick Diwakar" <
>>>> [email-masked]>
>>>> *Sent: *Monday, February 24, 2020 8:52:18 PM
>>>> *Subject: *Re: Feedback
>>>>
>>>> @hritick diwakar <[email-masked]> Saw your chat with a
>>>> customer on 02/21 where you replied to the customer:
>>>> Harry
>>>> 8:35 PM
>>>> It will cost you $279.79 excluding shipping and handling charges.
>>>>
>>>> I am curious to know where did you get this from? Please let me know
>>>> after checking thoroughly.
>>>>
>>>> @Dimpy Chawla <[email-masked]> Saw your chat with a
>>>> customer Robert Meinecke
>>>> You replied to the customer:
>>>> I am so sorry, Robert you can not make the changes till 2/25/2020
>>>> because it is not possible to ship the product as much early as you are
>>>> saying.
>>>> Could I ask the reason why can't we change the auto-ship date to 02/24
>>>> as per the customer's request?
>>>> In this case, it's ok to change the date to 02/26 since the credit card
>>>> could take up to 24-48 hours to update since the customer mentioned about
>>>> changing the CC info later but your reply was related to the shipping issue
>>>> which is why I am asking. Please let me know.
>>>>
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Sat, Feb 22, 2020 at 11:32 PM Arjun Hurry <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Adithya - 87158 - Please escalate these types of tickets to Deb asap.
>>>>> Customer called back and was pissed off that this hadn't been taken care of
>>>>> since the 4th. Please be careful.
>>>>>
>>>>> Thank you,
>>>>> AJ
>>>>>
>>>>> ------------------------------
>>>>> *From: *"arjun hurry" <[email-masked]>
>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>> *Cc: *"phaedrusrf" <[email-masked]>, "Adithya Srivastava" <
>>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy
>>>>> Chawla" <[email-masked]>, "hritick diwakar" <
>>>>> [email-masked]>
>>>>> *Sent: *Wednesday, 19 February, 2020 03:13:48
>>>>> *Subject: *Re: Feedback
>>>>>
>>>>> @Dimpy - ticket 87312 - only international orders take 12-21 business
>>>>> days on average. This is a domestic (US) order, so with standard shipping
>>>>> ($6.83) it's 5-7 business days.
>>>>>
>>>>> Thank you,
>>>>> AJ
>>>>>
>>>>> ------------------------------
>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>, "arjun
>>>>> hurry" <[email-masked]>, "Deeksha" <[email-masked]>,
>>>>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy
>>>>> Chawla" <[email-masked]>, "hritick diwakar" <
>>>>> [email-masked]>
>>>>> *Sent: *Thursday, 13 February, 2020 20:14:22
>>>>> *Subject: *Re: Feedback
>>>>>
>>>>> Hi Arif,
>>>>>
>>>>> They never asked to cancel the AS and just said they would like to
>>>>> return. I was not sure if I should have cancelled it or not. However, why
>>>>> did you give return instructions when they have more than one bottle sent
>>>>> under AS membership. As per the terms HFL Optimized Club™ monthly auto ship
>>>>> members are not eligible for a monetary refund once your second (and
>>>>> subsequent) bottle has been shipped.
>>>>>
>>>>> I am surely confused here. Please advise what am I missing?
>>>>>
>>>>> Regards,
>>>>> Pritish
>>>>> ------------------------------
>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>>> *Cc: *"Adithya Srivastava" <[email-masked]>, "Arjun
>>>>> Hurry" <[email-masked]>, "deeksha" <[email-masked]>,
>>>>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy
>>>>> Chawla" <[email-masked]>, "Hritick Diwakar" <
>>>>> [email-masked]>
>>>>> *Sent: *Thursday, February 13, 2020 8:08:31 PM
>>>>> *Subject: *Re: Feedback
>>>>>
>>>>> @Pritish Nandi <[email-masked]> :  Ticket #87425  You did not
>>>>> cancel the auto-ship subscription, not sure if you forgot or missed on it.
>>>>> Thanks
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, Feb 12, 2020 at 10:23 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @hritick diwakar <[email-masked]>
>>>>>> EH-202002070051-144395 You also need to cancel the auto-ship apart
>>>>>> form changing the year to 2099. Please make sure to not miss it.
>>>>>> And there was another active auto-ship of CholesLo which you never
>>>>>> mentioned to the customer. Please be more attentive in the future when
>>>>>> working on auto-ship subscription.
>>>>>> Also, in one of the chats you shared the link with the customer to
>>>>>> update the CC info which is no longer active, please use the link going
>>>>>> forward:
>>>>>> https://www.hflorder.com/cc/
>>>>>>
>>>>>> @hritick diwakar <[email-masked]> Ticket #87404 Please
>>>>>> be informed HFL does not allow its supplements to be sold online by anyone
>>>>>> else especially on amazon, eBay.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Mon, Jan 27, 2020 at 7:56 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket #86949
>>>>>>> We do not offer a 50% refund on more than 1 used bottle. Please refrain
>>>>>>> from offering a 50% refund on more than 1 used bottle. Thanks
>>>>>>> @hritick diwakar <[email-masked]> Saw your chat with
>>>>>>> a customer called Raji, where you suggested to check with a doctor. In such
>>>>>>> cases, you could share the benefits of our concerned supplement
>>>>>>> and if you feel confused, then offer the customer an email response
>>>>>>> to address the concern so the customer doesn't feel we did not address his
>>>>>>> concern.
>>>>>>>
>>>>>>> @Adithya Srivastava <[email-masked]> Ticket #86948 do
>>>>>>> It's better to check how many bottles have been used in big orders before
>>>>>>> offering a 50% refund as we do not want to refund on more than 1 used
>>>>>>> bottle.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jan 21, 2020 at 7:38 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @bharat sharma <[email-masked]> Ticket #86827 You
>>>>>>>> didn't change the auto-ship date as promised. What's the reason today for
>>>>>>>> this kind of repeated mistake? No UC notes either??
>>>>>>>>
>>>>>>>>
>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85313 This
>>>>>>>> ticket was in pending status and you mentioned it has been escalated, did
>>>>>>>> you escalate to Deb through webmail/gmail?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jan 15, 2020 at 12:45 AM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team
>>>>>>>>> Please follow up on the declined orders and update the UC notes
>>>>>>>>> accordingly:
>>>>>>>>> EH-202001101117-577650
>>>>>>>>> EH-202001120038-577265
>>>>>>>>> EH-202001130725-566697
>>>>>>>>> EH-202001132345-577016
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @bharat sharma <[email-masked]>   Ticket #86346
>>>>>>>>>> Please refrain using the term "Return Label" or rather use "return
>>>>>>>>>> authorization" as return label implies we are paying for the return postage
>>>>>>>>>> which is certainly not the case.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket #86256 Thanks
>>>>>>>>>>> Please be informed none of the supplements is totally organic, rather use
>>>>>>>>>>> "mostly organic". It's an all-natural supplement but not totally organic.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  EH-201812240102-322833
>>>>>>>>>>>> You reinstated the auto-ship, however,
>>>>>>>>>>>> the credit card had to be updated since there was no recent
>>>>>>>>>>>> order processed and
>>>>>>>>>>>> the information is wiped off when you reinstate the
>>>>>>>>>>>> subscription after a long time.
>>>>>>>>>>>> You could double-check after reinstating the auto-ship to
>>>>>>>>>>>> confirm if the card # still shows up.
>>>>>>>>>>>> I have emailed the customer for this one ZD 86015.
>>>>>>>>>>>>
>>>>>>>>>>>>  @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>>> #85983 I just want to inform we must include the 50% refund offer in any
>>>>>>>>>>>> case as the customer could change the mind
>>>>>>>>>>>> on the full refund cause of the return postage and long wait.
>>>>>>>>>>>> It helps us save as much we can.
>>>>>>>>>>>>
>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #75302 So,
>>>>>>>>>>>> here we go again with the auto-ship still not being canceled even after
>>>>>>>>>>>> informing the customer.
>>>>>>>>>>>> Do I have to keep anticipating this specific repeated mistake
>>>>>>>>>>>> from you so frequently?
>>>>>>>>>>>> How would you want me to respond on this in the future in a
>>>>>>>>>>>> constructive way even after pointing out many a time, Bharat? No UC notes...
>>>>>>>>>>>>
>>>>>>>>>>>>  Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85939
>>>>>>>>>>>>> EH-201912170025-188216 You left a note about canceling the
>>>>>>>>>>>>> auto-ship but it has not been canceled yet.
>>>>>>>>>>>>> Did you confirm with the customer, if so, please cancel the
>>>>>>>>>>>>> auto-ship subscription and let me know?
>>>>>>>>>>>>> I have left the ticket open for you so please do what's needed
>>>>>>>>>>>>> and close the ticket.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Ticket #85915  @ Dustin (Alias) Please don't forget to
>>>>>>>>>>>>>> inform the cx about the last order shipped or else the cx could come back
>>>>>>>>>>>>>> shouting at us after putting in the cancellation request.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>> *FREE BOTTLE OFFER*
>>>>>>>>>>>>>>> I would just like to clarify one thing about the freehfl.com,
>>>>>>>>>>>>>>> this website is not live and we are not definite if it will ever be. If any
>>>>>>>>>>>>>>> customer comes and asks about the "Free Bottle Offer", we need to inform
>>>>>>>>>>>>>>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>>>>>>>>>>>>>>> not any kind of lucky draw. They could simply visit the website
>>>>>>>>>>>>>>> freehfl.com and fill in their details and once the website
>>>>>>>>>>>>>>> goes live, they will be notified, that's all we need to inform.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please let me know if anyone has any doubt on this one.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #77691
>>>>>>>>>>>>>>>> Could you help me understand why did you offer the STS price where the
>>>>>>>>>>>>>>>> customer only wanted us to hold it off and would surely get back to
>>>>>>>>>>>>>>>> reinstate the auto-ship? This is certainly not a wise decision. It wasn't
>>>>>>>>>>>>>>>> necessary for this situation.
>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85836
>>>>>>>>>>>>>>>> Why didn't you inform the customer about the order that's been processed on
>>>>>>>>>>>>>>>> 12/17 as he will surely come backfiring at us?
>>>>>>>>>>>>>>>> You mentioned in UC notes about the customer asking to
>>>>>>>>>>>>>>>> cancel auto-ship and you offered STS, which is definitely not the case..
>>>>>>>>>>>>>>>> What's going on here mate?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85839
>>>>>>>>>>>>>>>> & 84733 Why multiple replies?? You could have simply
>>>>>>>>>>>>>>>> answered in one reply.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>> #84650  EH-201911090134-111773  Why did you cancel the
>>>>>>>>>>>>>>>>> auto-ship of BFO when the customer never even asked for it?? She clearly
>>>>>>>>>>>>>>>>> mentioned about cancelling CheatMeals which I had cancelled, so what was
>>>>>>>>>>>>>>>>> the need to cancel BFO?? Please explain.
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>:
>>>>>>>>>>>>>>>>>> EH-201911280010-555983  This customer on chat asked you
>>>>>>>>>>>>>>>>>> to cancel his auto-ship and you confirmed the customer it was cancelled.
>>>>>>>>>>>>>>>>>> However, I cross-checked and saw you didn't mention anything in the notes
>>>>>>>>>>>>>>>>>> and didn't cancel the auto-ship either. Please give an explanation worth
>>>>>>>>>>>>>>>>>> listening to. This is not appreciated...
>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your
>>>>>>>>>>>>>>>>>> chat with John Sullivan and you did not respond to him when he asked where
>>>>>>>>>>>>>>>>>> to go from here after not being able to place the order online and the chat
>>>>>>>>>>>>>>>>>> was ended. What went on? Please explain.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>> #85490 We need to inform the customer about the last auto-ship order
>>>>>>>>>>>>>>>>>>  if it has been delivered to the customer so they cannot
>>>>>>>>>>>>>>>>>> come backfiring at us. Please make sure to inform the
>>>>>>>>>>>>>>>>>>  customers in the future in similar situations.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>> #85387  No notes in UC, how are we supposed to respond
>>>>>>>>>>>>>>>>>>> if you do not mention what's going on with the exchange instructions.
>>>>>>>>>>>>>>>>>>> Please make sure to outline the concern in UC notes to make it easier for
>>>>>>>>>>>>>>>>>>> the next agent to work on it.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  Ticket #85034
>>>>>>>>>>>>>>>>>>>> You shared the previous order of this customer to Jessica to cancel and the
>>>>>>>>>>>>>>>>>>>> recent order has been already shipped.
>>>>>>>>>>>>>>>>>>>> Did you not realize the order id you were sharing was
>>>>>>>>>>>>>>>>>>>> from the previous month?
>>>>>>>>>>>>>>>>>>>> @team: Why is no one answering to the webmail since
>>>>>>>>>>>>>>>>>>>> yesterday?
>>>>>>>>>>>>>>>>>>>> There have been pending emails where the customers
>>>>>>>>>>>>>>>>>>>> wanted to place the order under the Black Friday Sale and today we cannot
>>>>>>>>>>>>>>>>>>>> get them the discount.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Agents during the afternoon/evening shift also did not
>>>>>>>>>>>>>>>>>>>> respond to many of the zendesk tickets and some of them were still open
>>>>>>>>>>>>>>>>>>>> without any response.
>>>>>>>>>>>>>>>>>>>> Is there a need to REMIND each one individually??
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT
>>>>>>>>>>>>>>>>>>>> CODE AT THE TIME OF PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>>>>>>>>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>>>>>>>>>>>>>>>>>>> This will not be accepted if anyone is found applying
>>>>>>>>>>>>>>>>>>>> more than one coupon code on any order placed over the phone. WE DO NOT
>>>>>>>>>>>>>>>>>>>> CLUB DIFFERENT
>>>>>>>>>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>> #84825 Are you not aware of how to cancel
>>>>>>>>>>>>>>>>>>>>> international orders? Dr. Sam recently shared a link to a video explaining
>>>>>>>>>>>>>>>>>>>>> how to do it. Please check the webmail and go through the link so we do not
>>>>>>>>>>>>>>>>>>>>> have to escalate such cases again.
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> ZD   80111
>>>>>>>>>>>>>>>>>>>>>> This customer's auto-ship subscription was cancelled and he only requested
>>>>>>>>>>>>>>>>>>>>>> to postpone the shipment. Any reason you cancelled the subscription as the
>>>>>>>>>>>>>>>>>>>>>> customer was waiting on his November's order?.
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>> #84367  You did not update the notes in UC for this
>>>>>>>>>>>>>>>>>>>>>>> customer's request. I accidentally happen to check this since the customer
>>>>>>>>>>>>>>>>>>>>>>> also emailed Dr. Sam about it. Please make sure to leave the notes in UC
>>>>>>>>>>>>>>>>>>>>>>> for the next agent to work on it without running around.
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>> Please go through this update from Dr. Sam
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi everyone - I wanted to show you how this can be
>>>>>>>>>>>>>>>>>>>>>>>> done on your own, through our shipping platform at ship station.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> NOTE: this is for international orders, not
>>>>>>>>>>>>>>>>>>>>>>>> domestic - which is done by Jessica
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Here's the video explaining it all
>>>>>>>>>>>>>>>>>>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> And your login
>>>>>>>>>>>>>>>>>>>>>>>> U = [email-masked]
>>>>>>>>>>>>>>>>>>>>>>>> P = robert5353
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Please let me know your questions
>>>>>>>>>>>>>>>>>>>>>>>> thanks
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83716
>>>>>>>>>>>>>>>>>>>>>>>>> The customer called in to complain at your response that sounded
>>>>>>>>>>>>>>>>>>>>>>>>> unprofessional to him. In such cases, where there is no tracking info
>>>>>>>>>>>>>>>>>>>>>>>>> available, please escalate to Deb to look into the matter.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #84098  You did not remove BPOC from the
>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders as the customer asked to remove the supplement from the
>>>>>>>>>>>>>>>>>>>>>>>>>> original order. So he won't need that in the future too unless he only
>>>>>>>>>>>>>>>>>>>>>>>>>> asked you to remove it only for this order. Please check with the customer
>>>>>>>>>>>>>>>>>>>>>>>>>> if you need to.
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #84063 :
>>>>>>>>>>>>>>>>>>>>>>>>>>> The customer can manage the auto-ship orders except for a few little
>>>>>>>>>>>>>>>>>>>>>>>>>>> things, so in this case, please share the link with them so they could
>>>>>>>>>>>>>>>>>>>>>>>>>>> create their account and manage their orders:
>>>>>>>>>>>>>>>>>>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>>>>>>>>>>>>>>>>>>> You could create a demo account using your email
>>>>>>>>>>>>>>>>>>>>>>>>>>> and see what all things the customers could do form their account and
>>>>>>>>>>>>>>>>>>>>>>>>>>> advise them accordingly for future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83692  Did you read the query clearly where
>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer mentioned he received one of the orders? You escalated to Deb
>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioning both the orders were not delivered. Please make sure to read
>>>>>>>>>>>>>>>>>>>>>>>>>>>> what the customer writes several times to ensure you respond correctly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #84024   Please be careful about creating the
>>>>>>>>>>>>>>>>>>>>>>>>>>>> urgency as Dr Sam has tons of stuff to do every day, you could have simply
>>>>>>>>>>>>>>>>>>>>>>>>>>>> emailed him for his opinion on this one and he would answer when he can.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83897
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why did you not leave any note in UC regarding
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the return request? The customer came on chat saying he emailed for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> returning the supplement but I did not see any notes in his order details,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so I had to find it in zendesk.. Please make sure to leave the notes in UC
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so it doesn't become a runaround for the next agent to address the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer's issue.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83795  This order was placed by us and the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping was done by Saem. The return instructions will be the same as what
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> we usually do. The return or refund was only if there was a shipping issue.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hope it's clear. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83816 shipping This was a first-time
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> purchase and sharing the link to update CC info won't work. We need to call
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer or ask the cx to call us to process the payment. I have spoken
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with the customer. When you pull the order next time in such cases, make
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sure to send the CC link only if previous order/s went through.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer form New Zealand and was surprised to see your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Mark if the website is not letting you order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the supplement then there is nothing we can at this point of time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You could have offered a call to help him
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> placing the order or share the link of the website to place the order, he
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could be simply having a technical/browser issue. If we do ship to New
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Zealand, which you mentioned, then how can you simply evade by saying if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the website is not letting you place the order, we can't do anything. This
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wasn't handled properly at all.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83805  Did you not try to find the details
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with the customer's name? It showed up when I pulled up the name.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83804 Were you not trained on how to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process refunds? We could process the refund in such cases without
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalating it to Deb. Please check with @Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi <[email-masked]> on how to do
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refunds and do it yourself the next time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83811  Please add Grammarly to your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> system's chrome browser as the grammatical errors are pretty high in the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83769  No notes on the order in UC,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> secondly, the customer had a concern about free shipping not being applied
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on the order, but it was applied. Not sure if you checked it thoroughly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you go through the customer's concern and checked the details before
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sending your response??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83535  If the customer had a shipping
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> address issue, we also need to confirm the correct shipping address for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> future orders or else the next auto-ship order will go back to the same old
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> address. We need to ask the customer to verify the updated shipping address
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to avoid any future inconvenience.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD #
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 83685  You forgot to mention the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship order shipped out today in your response. I have shared the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> feedback recently with you on informing the customers about the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipment in such cases so they do not come backfiring at us. Please make
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sure to let the customers know if the order has not been delivered when
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> they ask to cancel.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83547  I do not see any escalation note
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for the refund of the item requested to be removed. Jessica has confirmed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order update. Please ensure to leave the ZD ticket open in such cases
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so either LSM or Deb could process the refund accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83541  You mentioned  Blood Flow
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Optimizer for the exchange but the order with the customer's details show
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it's for  Blood Pressure Optimizer, was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there a different order for BFO which this customer placed and now wants to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> exchange as I do not see any notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with this customer and he wanted to know about the refund procedure but you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned about taking the tests which would be more apt for the $100
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cashback, instead you could have simply emailed him the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. He cut off the chat and emailed about the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> later.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83350  We needed to change the next
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship date as well since the customer just received her recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please remember to change the auto-ship date in such cases and inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer so they could make any change if they wish to on the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83341 We need to inform the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of the recent order that is on the way or else the customer could come back
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> complaining we still shipped the order after they requested to cancel, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> must inform about the last auto-ship order shipped in case the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hasn't received it yet. Also, please make sure to add the order # in the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> tickets you respond to.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> an order, please escalate to Deb or do it only after getting a confirmation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from Jessica about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat on offering 10% discount, you could share the link on the chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response, no need to keep the customers waiting and also it saves you the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> time to draft the response. Simply share the discount link through chat in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83236 We must escalate the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> international order address issues to Sam and Deb simultaneously asap as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> those are fulfilled within minutes and escalating to Deb only won't do good
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since she comes to work late night. This order could have been shipped
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83240work When a customer asks for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund without mentioning the reason, then we must ask the reason and see
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if we could avoid the return by offering an alternative. Please avoid
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> offering return instructions in the first response unless the customer has
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained very clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalation to Jessica for an international order when we're supposed to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalate the international orders to Sam n Deb. Were you not informed of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83033 EH-201910031238-299377 Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund the order from a previous date as we need to get a confirmation from
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Jessica first in case the order is shipped or not and then process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund accordingly?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> saw your chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response: Adam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you with?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Where did you get this info from??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you check on the order page if we do ship to Turkey or just took a wild
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> guess?? Please make sure to not give false information and cross-check on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such things on the website first.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer came back complaining
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> he was provided false information. You must be very careful with the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information you provide.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> It was my bad I forgot to change the year while cancelling Autoship. I'll
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> be more careful while handling such cases and make sure to check the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancellation twice.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Kaeiara
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:07:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83104  You didn't change the year
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to 2099 at the time of cancelling the auto-ship. Please be careful of such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a petty mistake that could become a big issue if the customer is charged
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will be careful from now onwards.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> scope of improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Abhijit Chakraborty" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:34:17 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for HFL. I think it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response and was consulting me but while I was checking he accidentally hit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on submit which he did not intended to. So it was sent before I could have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained him the details of the order. So the feedback was provided to him
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asap and also by the time I drafted the response saw you have sent it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already so did not get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Abhijit Chakraborty" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19:50:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83042  Did you go through the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> notes before sending your response? Please make sure to go through the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> notes before sending your reply so the customer doesn't get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned the wrong ticket # 82993, it should have been 82990. 82995, I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> have corrected it. You could have simply escalated to Deb to refund the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> difference without intimating Sam. Anyway, please make sure to update the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> correct ticket # in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sorry to mention the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> us and wanted to place the order but she was very confused about the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> pricing of the products which are given on the website, I also apologised
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to her for calling her late.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 2:37:10 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order and wait for 10 to 15 minutes and once the order is processed, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could cancel it later or make any further changes as necessary. Its okay to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> modify the autoship after a while or ask somebody to make the change if you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get busy with other tasks. Anyway, we don't want to risk with future orders
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so its better to cancel the subscription. The customers could reinstate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anyway once they are sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel Ahmad Hajam, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process the order and  it's not possible to perform both the operations at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a time. So that's why I used the override option to cancel all future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders. Moreover, I'll be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 8:17:08 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> disable the auto-ship when a customer isn't sure of the next AS order, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> are not sure with editing the frequency overrides will process or not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process as there has been instances where the auto-ship orders were still
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed when the year of AS order wasn't changed. Please make sure to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel the subscription instead. Make sure you change the next attempt year
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to 2099 as well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refunded the wrong amount, the customer wasn't charged the full amount of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> $39.97 as a discount of $5 was applied on the price of the bottle. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure not to repeat such mistakes and check how much was the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer was originally charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the CX had 4 auto-ship orders and I only cancelled 3, there was another
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship order which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> September, 2019 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82691 : Customer mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly he was satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-201909230058-388740
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer had a chat and a call with you in the past where you canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> his 2 different auto-ship subscription but missed out on another active
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for which he was charged today. He wasn't happy about it but I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> convinced him to accept a 50% refund. This was totally our mistake. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure to check thoroughly all the active auto-ship even if you have to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> thought something had changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19, 2019 10:27:28 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that. Thanks for the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arjun Hurry, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel on this ticket. Reviewing the shipping price on the order, this is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> expedited shipping, not standard. Standard shipping is 12-21 business days.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did I miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19, 2019 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19, 2019 9:13:37 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909161405-555954 This
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer's wife chatted with you, Arlene, she had an order but on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. You were not able to find the details and you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked for the right information but somehow the customer had no idea that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was on her husband's name and email. I just wanted to bring this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to your attention, if it's a PayPal order, then ask for the email
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> associated with the PayPal account so we could pull up the order details in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future. I reviewed the chat and called her up to probe more into it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She already raised a dispute but I convinced her to cancel her request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anyway, you followed the procedure but this is new to you, so I thought to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> let you and everyone else know that *PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders could be pulled up by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 82519 The estimated
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> delivery time is 12-21 days, not 11-15 days. Please inform the customers'
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> There were no other ongoing chats or calls at that time.  In any case, I am
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very well aware of the flow on all the processes at night and provided that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there are two agents at night, this explanation will not quite work. Even
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if there were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> carelessness and I appreciate your promise that this will not be repeated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I consider you a responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif’s job to keep checking your mistakes. I will not accept any such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careless mistakes again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 at 12:57 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anush saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi (LSM)" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> multiple chats a time. And I don't know how I forgot to send return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instruction to the customer. In the future, I am not going to repeat this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 31, 2019 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very good explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You had a chat with this customer where you were supposed to email her the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> return instructions. I couldn't find any notes or email in Zendesk. Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> forget to send it, if so, why??? You also did not cancel her auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since she will be returning the original order. What's going on here?? Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> is such a silly n lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>
>