Subject: Re: Russian survey
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Date: Fri, 28 Feb 2020 01:57:17 -0700 (MST)

Hi Charlotte, 

PFB the Japanese Survey list. We only have 11 valid contacts rest all were duplicates. We have no delivery failed message till now. 

Ticket 	Email 	Name 	Username 	Status 
2679 	[email-masked] 	Jun Kawada 	[email-masked] 	Sent 
2678 	[email-masked] 	Junya Nibe 	[email-masked] 	Sent 
2700 	N/A 	N/A 	[email-masked] 	No Email 
2707 	[email-masked] 	Maiko Miyamoto (CXM) 	[email-masked] 	Sent 
2708 	[email-masked] 	Maiko Miyamoto (CXM) 	[email-masked] 	Duplicate 
2752 	[email-masked] 	Yokomizo Michiaki (CXM) 	NA 	Sent 
2768 	[email-masked] 	Takeshi Watanabe 		Sent 
2781 	[email-masked] 	Kojima 	[email-masked] 	Sent 
2790 	[email-masked] 	Yokomizo Michiaki (CXM) 	[email-masked] 	Duplicate 
2808 	[email-masked] 	Tomoko Ujihara (CXM) 	[email-masked] 	Sent 
2810 	[email-masked] 	Naoko Nakano (CXM) 	[email-masked] 	Sent 
2817 	[email-masked] 	Tomonori Kawanishi (CXM) 	[email-masked] 	Sent 
2818 	[email-masked] 	Tomonori Kawanishi (CXM) 	[email-masked] 	Duplicate 
2825 	[email-masked] 	Takaya Ota (CXM) 	NA 	Sent 
2836 	[email-masked] 	Maiko Miyamoto (CXM) 	[email-masked] 	Duplicate 
2849 	[email-masked] 	Tomoko Ujihara (CXM) 	[email-masked] 	Duplicate 
2872 	[email-masked] 	Takaya Ota (CXM) 	[email-masked] 	Duplicate 
2955 	[email-masked] 	Maiko Miyamoto (CXM) 	[email-masked] 	Duplicate 
2975 	[email-masked] 	Maiko Miyamoto (CXM) 	N/A 	Duplicate 
2990 	[email-masked] 	Sho Arai (CXM) 	N/A 	Sent 
2993 	[email-masked] 	Maiko Miyamoto (CXM) 	[email-masked] 	Duplicate 
3021 	[email-masked] 	Jun Kawada 	[email-masked] 	Duplicate 
3147 	[email-masked] 	Sho Arai (CXM) 	[email-masked] 	Duplicate 
3214 	[email-masked] 	Maiko Miyamoto (CXM) 	[email-masked] 	Duplicate 
3221 	[email-masked] 	Tomonori Kawanishi (CXM) 	[email-masked] 	Duplicate 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Charlotte Jansen" <[email-masked]> 
Sent: Friday, February 28, 2020 12:58:30 PM 
Subject: Re: Russian survey 

Hi Charlotte, 

Japanese has been sent today before 4pm local time. We will complete the Spanish and German as well by today. I was not sure if these were good to go as I did not get a go ahead from you. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Friday, February 28, 2020 6:28:38 AM 
Subject: RE: Russian survey 

Thanks Pritish, have all the other surveys gone too? 

Charlotte Jansen ​ 	| 	Customer Support B2B 
Les Mills International 	| 	[ mailto:[email-masked] | [email-masked] ] 
www.lesmills.com 
[ https://www.lesmills.com/getbodycombat ] 
[ http://www.lesmills.com/ ] 	[ https://www.facebook.com/lesmills ] 	[ https://twitter.com/lesmills ] 	[ https://www.linkedin.com/company/les-mills-international ] 	[ https://www.youtube.com/user/lesmillsgroupfitness ] 	[ https://www.instagram.com/lesmillstribe/ ] 

From: Pritish Nandi <[email-masked]> 
Sent: Thursday, 27 February 2020 11:47 pm 
To: Charlotte Jansen <[email-masked]> 
Subject: Re: Russian survey 

Hi Charlotte, 

Apart from the ones mentioned I see one more which is failed the delivery. 

[ mailto:[email-masked] | [email-masked] ] 

Regards, 

Pritish 

From: "Charlotte Jansen" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 27, 2020 4:15:58 AM 
Subject: RE: Russian survey 

Thanks are there any other contacts within the emails that have failed that we can send the survey to? 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.lesmills.com/ | www.lesmills.com ] 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ] 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 27 February 2020 4:23 am 
To: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Russian survey 

Hi Charlotte, 

This is done. I still found 2 duplicates and 2 delivery failed. 

	

Ticket 	

Email 	

Name 	

Username 	

3065 	

[ mailto:[email-masked] | [email-masked] ] 	

Natalya Reutova 	

[ mailto:[email-masked] | [email-masked] ] 	

DELIVERY FAILED 

3104 	

[ mailto:[email-masked] | [email-masked] ] 	

Evelina Tsyganova 	

[ mailto:[email-masked] | [email-masked] ] 	

DELIVERY FAILED 

	

Ticket 	

Email 	

Name 	

Username 	

3171 	

[ mailto:[email-masked] | [email-masked] ] 	

Alexey Kucherov 	

[ mailto:[email-masked] | [email-masked] ] 	

DUPLICATE 

3193 	

[ mailto:[email-masked] | [email-masked] ] 	

Polina Makushina 	

[ mailto:[email-masked] | [email-masked] ] 	

DUPLICATE 

Regards, 

Pritish 

From: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Charlotte Jansen" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 26, 2020 12:49:25 PM 
Subject: Re: Russian survey 

Sure, 

I will get her on the task and send all the surveys. 

Regards, 

Pritish 

From: "Charlotte Jansen" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 26, 2020 8:19:51 AM 
Subject: Russian survey 

Hi Pritish, I think the Russian survey is ready to go, I’ve checked the accounts and they’re all still Virtual customers. Can Olesia translate the below email into Russian, add the link to the Russian survey and send it from the Virtual support email address? 

Thanks 

Charlotte 

Hi X 

As a valued Les Mills Virtual customer it’s important for us to ensure we’re providing you with a support service that exceeds your expectations. With this in mind, we’ve created a short survey of 7 questions to enable you to feedback to us on your recent experience with Virtual support. It is designed to help us understand what we’re doing well and identify any areas for improvement. 

Thank you in advance for your time and if you’d like to provide more specific feedback please direct this to Charlotte Jansen (Virtual Support Manager) who is cc’d. 

Many thanks, 

The Les Mills Virtual Support team 

	

	

	

Charlotte Jansen ​ 	

| 	

Customer Support B2B 

Les Mills International 	

| 	

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.lesmills.com/ | www.lesmills.com ] 

[ https://www.lesmills.com/getbodycombat ] 

	

[ http://www.lesmills.com/ ] 	

[ https://www.facebook.com/lesmills ] 	

[ https://twitter.com/lesmills ] 	

[ https://www.linkedin.com/company/les-mills-international ] 	

[ https://www.youtube.com/user/lesmillsgroupfitness ] 	

[ https://www.instagram.com/lesmillstribe/ ]