Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha <[email-masked]>, kaeiarablythedelfino <[email-masked]>, Dimpy Chawla <[email-masked]>, hritick diwakar <[email-masked]>
Date: Mon, 24 Feb 2020 20:52:18 +0530

@hritick diwakar <[email-masked]> Saw your chat with a
customer on 02/21 where you replied to the customer:
Harry
8:35 PM
It will cost you $279.79 excluding shipping and handling charges.

I am curious to know where did you get this from? Please let me know after
checking thoroughly.

@Dimpy Chawla <[email-masked]> Saw your chat with a customer Robert
Meinecke
You replied to the customer:
I am so sorry, Robert you can not make the changes till 2/25/2020 because
it is not possible to ship the product as much early as you are saying.
Could I ask the reason why can't we change the auto-ship date to 02/24 as
per the customer's request?
In this case, it's ok to change the date to 02/26 since the credit card
could take up to 24-48 hours to update since the customer mentioned about
changing the CC info later but your reply was related to the shipping issue
which is why I am asking. Please let me know.

Thanks
Arif
Cheers to life :-)

On Sat, Feb 22, 2020 at 11:32 PM Arjun Hurry <[email-masked]>
wrote:

> @Adithya - 87158 - Please escalate these types of tickets to Deb asap.
> Customer called back and was pissed off that this hadn't been taken care of
> since the 4th. Please be careful.
>
> Thank you,
> AJ
>
> ------------------------------
> *From: *"arjun hurry" <[email-masked]>
> *To: *"Pritish Nandi" <[email-masked]>
> *Cc: *"phaedrusrf" <[email-masked]>, "Adithya Srivastava" <
> [email-masked]>, "Deeksha" <[email-masked]>,
> "kaeiarablythedelfino" <[email-masked]>, "Dimpy Chawla" <
> [email-masked]>, "hritick diwakar" <
> [email-masked]>
> *Sent: *Wednesday, 19 February, 2020 03:13:48
> *Subject: *Re: Feedback
>
> @Dimpy - ticket 87312 - only international orders take 12-21 business days
> on average. This is a domestic (US) order, so with standard shipping
> ($6.83) it's 5-7 business days.
>
> Thank you,
> AJ
>
> ------------------------------
> *From: *"Pritish Nandi" <[email-masked]>
> *To: *"phaedrusrf" <[email-masked]>
> *Cc: *"Adithya Srivastava" <[email-masked]>, "arjun
> hurry" <[email-masked]>, "Deeksha" <[email-masked]>,
> "kaeiarablythedelfino" <[email-masked]>, "Dimpy Chawla" <
> [email-masked]>, "hritick diwakar" <
> [email-masked]>
> *Sent: *Thursday, 13 February, 2020 20:14:22
> *Subject: *Re: Feedback
>
> Hi Arif,
>
> They never asked to cancel the AS and just said they would like to return.
> I was not sure if I should have cancelled it or not. However, why did you
> give return instructions when they have more than one bottle sent under AS
> membership. As per the terms HFL Optimized Club™ monthly auto ship members
> are not eligible for a monetary refund once your second (and subsequent)
> bottle has been shipped.
>
> I am surely confused here. Please advise what am I missing?
>
> Regards,
> Pritish
> ------------------------------
> *From: *"Phaedrus Arif" <[email-masked]>
> *To: *"Pritish Nandi" <[email-masked]>
> *Cc: *"Adithya Srivastava" <[email-masked]>, "Arjun
> Hurry" <[email-masked]>, "deeksha" <[email-masked]>,
> "kaeiarablythedelfino" <[email-masked]>, "Dimpy Chawla" <
> [email-masked]>, "Hritick Diwakar" <
> [email-masked]>
> *Sent: *Thursday, February 13, 2020 8:08:31 PM
> *Subject: *Re: Feedback
>
> @Pritish Nandi <[email-masked]> :  Ticket #87425  You did not
> cancel the auto-ship subscription, not sure if you forgot or missed on it.
> Thanks
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Feb 12, 2020 at 10:23 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @hritick diwakar <[email-masked]>  EH-202002070051-144395 You
>> also need to cancel the auto-ship apart form changing the year to 2099.
>> Please make sure to not miss it.
>> And there was another active auto-ship of CholesLo which you never
>> mentioned to the customer. Please be more attentive in the future when
>> working on auto-ship subscription.
>> Also, in one of the chats you shared the link with the customer to update
>> the CC info which is no longer active, please use the link going forward:
>> https://www.hflorder.com/cc/
>>
>> @hritick diwakar <[email-masked]> Ticket #87404 Please be
>> informed HFL does not allow its supplements to be sold online by anyone
>> else especially on amazon, eBay.
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Mon, Jan 27, 2020 at 7:56 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Adithya Srivastava <[email-masked]>  Ticket #86949
>>> We do not offer a 50% refund on more than 1 used bottle. Please refrain
>>> from offering a 50% refund on more than 1 used bottle. Thanks
>>> @hritick diwakar <[email-masked]> Saw your chat with a
>>> customer called Raji, where you suggested to check with a doctor. In such
>>> cases, you could share the benefits of our concerned supplement
>>> and if you feel confused, then offer the customer an email response to
>>> address the concern so the customer doesn't feel we did not address his
>>> concern.
>>>
>>> @Adithya Srivastava <[email-masked]> Ticket #86948 do
>>> It's better to check how many bottles have been used in big orders before
>>> offering a 50% refund as we do not want to refund on more than 1 used
>>> bottle.
>>>
>>>
>>>
>>>  Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Tue, Jan 21, 2020 at 7:38 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @bharat sharma <[email-masked]> Ticket #86827 You didn't
>>>> change the auto-ship date as promised. What's the reason today for this
>>>> kind of repeated mistake? No UC notes either??
>>>>
>>>>
>>>> @bharat sharma <[email-masked]>  Ticket #85313 This ticket
>>>> was in pending status and you mentioned it has been escalated, did you
>>>> escalate to Deb through webmail/gmail?
>>>>
>>>>
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Wed, Jan 15, 2020 at 12:45 AM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team
>>>>> Please follow up on the declined orders and update the UC notes
>>>>> accordingly:
>>>>> EH-202001101117-577650
>>>>> EH-202001120038-577265
>>>>> EH-202001130725-566697
>>>>> EH-202001132345-577016
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @bharat sharma <[email-masked]>   Ticket #86346 Please
>>>>>> refrain using the term "Return Label" or rather use "return authorization"
>>>>>> as return label implies we are paying for the return postage which is
>>>>>> certainly not the case.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Dimpy Chawla <[email-masked]> Ticket #86256 Thanks
>>>>>>> Please be informed none of the supplements is totally organic, rather use
>>>>>>> "mostly organic". It's an all-natural supplement but not totally organic.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Arjun Hurry <[email-masked]>  EH-201812240102-322833
>>>>>>>> You reinstated the auto-ship, however,
>>>>>>>> the credit card had to be updated since there was no recent order
>>>>>>>> processed and
>>>>>>>> the information is wiped off when you reinstate the subscription
>>>>>>>> after a long time.
>>>>>>>> You could double-check after reinstating the auto-ship to confirm
>>>>>>>> if the card # still shows up.
>>>>>>>> I have emailed the customer for this one ZD 86015.
>>>>>>>>
>>>>>>>>  @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>> #85983 I just want to inform we must include the 50% refund offer in any
>>>>>>>> case as the customer could change the mind
>>>>>>>> on the full refund cause of the return postage and long wait. It
>>>>>>>> helps us save as much we can.
>>>>>>>>
>>>>>>>> @bharat sharma <[email-masked]>  Ticket #75302 So,
>>>>>>>> here we go again with the auto-ship still not being canceled even after
>>>>>>>> informing the customer.
>>>>>>>> Do I have to keep anticipating this specific repeated mistake from
>>>>>>>> you so frequently?
>>>>>>>> How would you want me to respond on this in the future in a
>>>>>>>> constructive way even after pointing out many a time, Bharat? No UC notes...
>>>>>>>>
>>>>>>>>  Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85939
>>>>>>>>> EH-201912170025-188216 You left a note about canceling the
>>>>>>>>> auto-ship but it has not been canceled yet.
>>>>>>>>> Did you confirm with the customer, if so, please cancel the
>>>>>>>>> auto-ship subscription and let me know?
>>>>>>>>> I have left the ticket open for you so please do what's needed and
>>>>>>>>> close the ticket.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Ticket #85915  @ Dustin (Alias) Please don't forget to inform
>>>>>>>>>> the cx about the last order shipped or else the cx could come back shouting
>>>>>>>>>> at us after putting in the cancellation request.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team
>>>>>>>>>>> *FREE BOTTLE OFFER*
>>>>>>>>>>> I would just like to clarify one thing about the freehfl.com,
>>>>>>>>>>> this website is not live and we are not definite if it will ever be. If any
>>>>>>>>>>> customer comes and asks about the "Free Bottle Offer", we need to inform
>>>>>>>>>>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>>>>>>>>>>> not any kind of lucky draw. They could simply visit the website
>>>>>>>>>>> freehfl.com and fill in their details and once the website goes
>>>>>>>>>>> live, they will be notified, that's all we need to inform.
>>>>>>>>>>>
>>>>>>>>>>> Please let me know if anyone has any doubt on this one.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #77691
>>>>>>>>>>>> Could you help me understand why did you offer the STS price where the
>>>>>>>>>>>> customer only wanted us to hold it off and would surely get back to
>>>>>>>>>>>> reinstate the auto-ship? This is certainly not a wise decision. It wasn't
>>>>>>>>>>>> necessary for this situation.
>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85836  Why
>>>>>>>>>>>> didn't you inform the customer about the order that's been processed on
>>>>>>>>>>>> 12/17 as he will surely come backfiring at us?
>>>>>>>>>>>> You mentioned in UC notes about the customer asking to cancel
>>>>>>>>>>>> auto-ship and you offered STS, which is definitely not the case.. What's
>>>>>>>>>>>> going on here mate?
>>>>>>>>>>>>
>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85839 &
>>>>>>>>>>>> 84733 Why multiple replies?? You could have simply answered in
>>>>>>>>>>>> one reply.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>> #84650  EH-201911090134-111773  Why did you cancel the
>>>>>>>>>>>>> auto-ship of BFO when the customer never even asked for it?? She clearly
>>>>>>>>>>>>> mentioned about cancelling CheatMeals which I had cancelled, so what was
>>>>>>>>>>>>> the need to cancel BFO?? Please explain.
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>:
>>>>>>>>>>>>>> EH-201911280010-555983  This customer on chat asked you to
>>>>>>>>>>>>>> cancel his auto-ship and you confirmed the customer it was cancelled.
>>>>>>>>>>>>>> However, I cross-checked and saw you didn't mention anything in the notes
>>>>>>>>>>>>>> and didn't cancel the auto-ship either. Please give an explanation worth
>>>>>>>>>>>>>> listening to. This is not appreciated...
>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your chat
>>>>>>>>>>>>>> with John Sullivan and you did not respond to him when he asked where to go
>>>>>>>>>>>>>> from here after not being able to place the order online and the chat was
>>>>>>>>>>>>>> ended. What went on? Please explain.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85490 We
>>>>>>>>>>>>>> need to inform the customer about the last auto-ship order
>>>>>>>>>>>>>>  if it has been delivered to the customer so they cannot
>>>>>>>>>>>>>> come backfiring at us. Please make sure to inform the
>>>>>>>>>>>>>>  customers in the future in similar situations.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85387
>>>>>>>>>>>>>>> No notes in UC, how are we supposed to respond if you do not mention what's
>>>>>>>>>>>>>>> going on with the exchange instructions. Please make sure to outline the
>>>>>>>>>>>>>>> concern in UC notes to make it easier for the next agent to work on it.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> ZD
>>>>>>>>>>>>>>>> Ticket #85034  You shared the previous order of this
>>>>>>>>>>>>>>>> customer to Jessica to cancel and the recent order has been already
>>>>>>>>>>>>>>>> shipped.
>>>>>>>>>>>>>>>> Did you not realize the order id you were sharing was from
>>>>>>>>>>>>>>>> the previous month?
>>>>>>>>>>>>>>>> @team: Why is no one answering to the webmail since
>>>>>>>>>>>>>>>> yesterday?
>>>>>>>>>>>>>>>> There have been pending emails where the customers wanted
>>>>>>>>>>>>>>>> to place the order under the Black Friday Sale and today we cannot get them
>>>>>>>>>>>>>>>> the discount.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Agents during the afternoon/evening shift also did not
>>>>>>>>>>>>>>>> respond to many of the zendesk tickets and some of them were still open
>>>>>>>>>>>>>>>> without any response.
>>>>>>>>>>>>>>>> Is there a need to REMIND each one individually??
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT CODE
>>>>>>>>>>>>>>>> AT THE TIME OF PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>>>>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>>>>>>>>>>>>>>> This will not be accepted if anyone is found applying
>>>>>>>>>>>>>>>> more than one coupon code on any order placed over the phone. WE DO NOT
>>>>>>>>>>>>>>>> CLUB DIFFERENT
>>>>>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84825 Are
>>>>>>>>>>>>>>>>> you not aware of how to cancel international orders? Dr. Sam recently
>>>>>>>>>>>>>>>>> shared a link to a video explaining how to do it. Please check the webmail
>>>>>>>>>>>>>>>>> and go through the link so we do not have to escalate such cases again.
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> ZD   80111  This
>>>>>>>>>>>>>>>>>> customer's auto-ship subscription was cancelled and he only requested to
>>>>>>>>>>>>>>>>>> postpone the shipment. Any reason you cancelled the subscription as the
>>>>>>>>>>>>>>>>>> customer was waiting on his November's order?.
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84367
>>>>>>>>>>>>>>>>>>> You did not update the notes in UC for this customer's request. I
>>>>>>>>>>>>>>>>>>> accidentally happen to check this since the customer also emailed Dr. Sam
>>>>>>>>>>>>>>>>>>> about it. Please make sure to leave the notes in UC for the next agent to
>>>>>>>>>>>>>>>>>>> work on it without running around.
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>> Please go through this update from Dr. Sam
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi everyone - I wanted to show you how this can be done
>>>>>>>>>>>>>>>>>>>> on your own, through our shipping platform at ship station.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> NOTE: this is for international orders, not domestic -
>>>>>>>>>>>>>>>>>>>> which is done by Jessica
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Here's the video explaining it all
>>>>>>>>>>>>>>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> And your login
>>>>>>>>>>>>>>>>>>>> U = [email-masked]
>>>>>>>>>>>>>>>>>>>> P = robert5353
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please let me know your questions
>>>>>>>>>>>>>>>>>>>> thanks
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> Ticket #83716  The customer called in to complain at
>>>>>>>>>>>>>>>>>>>>> your response that sounded unprofessional to him. In such cases, where
>>>>>>>>>>>>>>>>>>>>> there is no tracking info available, please escalate to Deb to look into
>>>>>>>>>>>>>>>>>>>>> the matter.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket #84098
>>>>>>>>>>>>>>>>>>>>>> You did not remove BPOC from the auto-ship orders as the customer asked to
>>>>>>>>>>>>>>>>>>>>>> remove the supplement from the original order. So he won't need that in the
>>>>>>>>>>>>>>>>>>>>>> future too unless he only asked you to remove it only for this order.
>>>>>>>>>>>>>>>>>>>>>> Please check with the customer if you need to.
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #84063 :
>>>>>>>>>>>>>>>>>>>>>>> The customer can manage the auto-ship orders except for a few little
>>>>>>>>>>>>>>>>>>>>>>> things, so in this case, please share the link with them so they could
>>>>>>>>>>>>>>>>>>>>>>> create their account and manage their orders:
>>>>>>>>>>>>>>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>>>>>>>>>>>>>>> You could create a demo account using your email and
>>>>>>>>>>>>>>>>>>>>>>> see what all things the customers could do form their account and advise
>>>>>>>>>>>>>>>>>>>>>>> them accordingly for future reference.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #83692  Did you read the query clearly where the
>>>>>>>>>>>>>>>>>>>>>>>> customer mentioned he received one of the orders? You escalated to Deb
>>>>>>>>>>>>>>>>>>>>>>>> mentioning both the orders were not delivered. Please make sure to read
>>>>>>>>>>>>>>>>>>>>>>>> what the customer writes several times to ensure you respond correctly.
>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #84024   Please be careful about creating the
>>>>>>>>>>>>>>>>>>>>>>>> urgency as Dr Sam has tons of stuff to do every day, you could have simply
>>>>>>>>>>>>>>>>>>>>>>>> emailed him for his opinion on this one and he would answer when he can.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #83897
>>>>>>>>>>>>>>>>>>>>>>>>> Why did you not leave any note in UC regarding the
>>>>>>>>>>>>>>>>>>>>>>>>> return request? The customer came on chat saying he emailed for returning
>>>>>>>>>>>>>>>>>>>>>>>>> the supplement but I did not see any notes in his order details, so I had
>>>>>>>>>>>>>>>>>>>>>>>>> to find it in zendesk.. Please make sure to leave the notes in UC so it
>>>>>>>>>>>>>>>>>>>>>>>>> doesn't become a runaround for the next agent to address the customer's
>>>>>>>>>>>>>>>>>>>>>>>>> issue.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83795
>>>>>>>>>>>>>>>>>>>>>>>>>> This order was placed by us and the shipping was done by Saem. The return
>>>>>>>>>>>>>>>>>>>>>>>>>> instructions will be the same as what we usually do. The return or refund
>>>>>>>>>>>>>>>>>>>>>>>>>> was only if there was a shipping issue. Hope it's clear. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #83816 shipping
>>>>>>>>>>>>>>>>>>>>>>>>>> This was a first-time purchase and sharing the link to update CC info won't
>>>>>>>>>>>>>>>>>>>>>>>>>> work. We need to call the customer or ask the cx to call us to process the
>>>>>>>>>>>>>>>>>>>>>>>>>> payment. I have spoken with the customer. When you pull the order next
>>>>>>>>>>>>>>>>>>>>>>>>>> time in such cases, make sure to send the CC link only if previous order/s
>>>>>>>>>>>>>>>>>>>>>>>>>> went through.
>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer form New Zealand and was surprised to see your
>>>>>>>>>>>>>>>>>>>>>>>>>> response:
>>>>>>>>>>>>>>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>>>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>>>>>>>>>>>>>>> Mark if the website is not letting you order the
>>>>>>>>>>>>>>>>>>>>>>>>>> supplement then there is nothing we can at this point of time.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> You could have offered a call to help him placing
>>>>>>>>>>>>>>>>>>>>>>>>>> the order or share the link of the website to place the order, he could be
>>>>>>>>>>>>>>>>>>>>>>>>>> simply having a technical/browser issue. If we do ship to New Zealand,
>>>>>>>>>>>>>>>>>>>>>>>>>> which you mentioned, then how can you simply evade by saying if the website
>>>>>>>>>>>>>>>>>>>>>>>>>> is not letting you place the order, we can't do anything. This wasn't
>>>>>>>>>>>>>>>>>>>>>>>>>> handled properly at all.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #83805  Did you not try to find the details with
>>>>>>>>>>>>>>>>>>>>>>>>>> the customer's name? It showed up when I pulled up the name.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #83804 Were you not trained on how to process
>>>>>>>>>>>>>>>>>>>>>>>>>> refunds? We could process the refund in such cases without escalating it to
>>>>>>>>>>>>>>>>>>>>>>>>>> Deb. Please check with @Pritish Nandi
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> on how to do refunds and
>>>>>>>>>>>>>>>>>>>>>>>>>> do it yourself the next time.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #83811  Please add Grammarly to your system's
>>>>>>>>>>>>>>>>>>>>>>>>>> chrome browser as the grammatical errors are pretty high in the response.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #83769  No notes on the order in UC, secondly,
>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer had a concern about free shipping not being applied on the
>>>>>>>>>>>>>>>>>>>>>>>>>>> order, but it was applied. Not sure if you checked it thoroughly. Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>> go through the customer's concern and checked the details before sending
>>>>>>>>>>>>>>>>>>>>>>>>>>> your response??
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83535  If the customer had a shipping address
>>>>>>>>>>>>>>>>>>>>>>>>>>>> issue, we also need to confirm the correct shipping address for future
>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders or else the next auto-ship order will go back to the same old
>>>>>>>>>>>>>>>>>>>>>>>>>>>> address. We need to ask the customer to verify the updated shipping address
>>>>>>>>>>>>>>>>>>>>>>>>>>>> to avoid any future inconvenience.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD #  83685
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You forgot to mention the auto-ship order shipped out today in your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response. I have shared the feedback recently with you on informing the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers about the order shipment in such cases so they do not come
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> backfiring at us. Please make sure to let the customers know if the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> has not been delivered when they ask to cancel.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83547  I do not see any escalation note for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the refund of the item requested to be removed. Jessica has confirmed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order update. Please ensure to leave the ZD ticket open in such cases so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> either LSM or Deb could process the refund accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83541  You mentioned  Blood Flow Optimizer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for the exchange but the order with the customer's details show it's for  Blood
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pressure Optimizer, was there a different
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order for BFO which this customer placed and now wants to exchange as I do
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not see any notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this customer and he wanted to know about the refund procedure but you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned about taking the tests which would be more apt for the $100
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cashback, instead you could have simply emailed him the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. He cut off the chat and emailed about the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> later.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83350  We needed to change the next
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship date as well since the customer just received her recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please remember to change the auto-ship date in such cases and inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer so they could make any change if they wish to on the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83341 We need to inform the customer of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the recent order that is on the way or else the customer could come back
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> complaining we still shipped the order after they requested to cancel, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> must inform about the last auto-ship order shipped in case the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hasn't received it yet. Also, please make sure to add the order # in the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> tickets you respond to.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order, please escalate to Deb or do it only after getting a confirmation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from Jessica about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Saw your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat on offering 10% discount, you could share the link on the chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response, no need to keep the customers waiting and also it saves you the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> time to draft the response. Simply share the discount link through chat in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83236 We must escalate the international
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order address issues to Sam and Deb simultaneously asap as those are
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fulfilled within minutes and escalating to Deb only won't do good since she
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> comes to work late night. This order could have been shipped already.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #83240work When a customer asks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for refund without mentioning the reason, then we must ask the reason and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> see if we could avoid the return by offering an alternative. Please avoid
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> offering return instructions in the first response unless the customer has
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained very clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalation to Jessica for an international order when we're supposed to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalate the international orders to Sam n Deb. Were you not informed of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83033 EH-201910031238-299377 Why refund
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order from a previous date as we need to get a confirmation from
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Jessica first in case the order is shipped or not and then process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund accordingly?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> saw your chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response: Adam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Where did you get this info from?? Did
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you check on the order page if we do ship to Turkey or just took a wild
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> guess?? Please make sure to not give false information and cross-check on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such things on the website first.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer came back complaining he
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was provided false information. You must be very careful with the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information you provide.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake. It
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was my bad I forgot to change the year while cancelling Autoship. I'll be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> more careful while handling such cases and make sure to check the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancellation twice.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Kaeiara Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019 8:07:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83104  You didn't change the year to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2099 at the time of cancelling the auto-ship. Please be careful of such a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> petty mistake that could become a big issue if the customer is charged
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email, will be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careful from now onwards.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> scope of improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:34:17 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> HFL. I think it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response and was consulting me but while I was checking he accidentally hit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on submit which he did not intended to. So it was sent before I could have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained him the details of the order. So the feedback was provided to him
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asap and also by the time I drafted the response saw you have sent it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already so did not get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19:50:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83042
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you go through the notes before sending your response? Please make sure
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to go through the notes before sending your reply so the customer doesn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the wrong ticket # 82993, it should have been 82990. 82995, I have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> corrected it. You could have simply escalated to Deb to refund the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> difference without intimating Sam. Anyway, please make sure to update the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> correct ticket # in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sorry to mention the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed us
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and wanted to place the order but she was very confused about the pricing
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of the products which are given on the website, I also apologised to her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for calling her late.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 2:37:10 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and wait for 10 to 15 minutes and once the order is processed, we could
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel it later or make any further changes as necessary. Its okay to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> modify the autoship after a while or ask somebody to make the change if you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get busy with other tasks. Anyway, we don't want to risk with future orders
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so its better to cancel the subscription. The customers could reinstate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anyway once they are sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21 Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to process
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order and  it's not possible to perform both the operations at a time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> So that's why I used the override option to cancel all future orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Moreover, I'll be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:17:08 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> disable the auto-ship when a customer isn't sure of the next AS order, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> are not sure with editing the frequency overrides will process or not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process as there has been instances where the auto-ship orders were still
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed when the year of AS order wasn't changed. Please make sure to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel the subscription instead. Make sure you change the next attempt year
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to 2099 as well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refunded the wrong amount, the customer wasn't charged the full amount of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> $39.97 as a discount of $5 was applied on the price of the bottle. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure not to repeat such mistakes and check how much was the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer was originally charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake, the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CX had 4 auto-ship orders and I only cancelled 3, there was another
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship order which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24 September,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82691 : Customer mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly he was satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-201909230058-388740
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer had a chat and a call with you in the past where you canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> his 2 different auto-ship subscription but missed out on another active
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for which he was charged today. He wasn't happy about it but I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> convinced him to accept a 50% refund. This was totally our mistake. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure to check thoroughly all the active auto-ship even if you have to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I thought
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> something had changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 10:27:28 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that. Thanks for the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23 Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry, <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on this ticket. Reviewing the shipping price on the order, this is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> expedited shipping, not standard. Standard shipping is 12-21 business days.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did I miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hurry" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 9:13:37 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>   EH-201909161405-555954
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer's wife chatted with you, Arlene, she had an order but on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. You were not able to find the details and you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked for the right information but somehow the customer had no idea that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was on her husband's name and email. I just wanted to bring this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to your attention, if it's a PayPal order, then ask for the email
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> associated with the PayPal account so we could pull up the order details in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future. I reviewed the chat and called her up to probe more into it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She already raised a dispute but I convinced her to cancel her request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anyway, you followed the procedure but this is new to you, so I thought to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> let you and everyone else know that *PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders could be pulled up by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 82519
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> The estimated delivery time is 12-21 days, not 11-15 days. Please inform
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customers' accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> There were no other ongoing chats or calls at that time.  In any case, I am
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very well aware of the flow on all the processes at night and provided that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there are two agents at night, this explanation will not quite work. Even
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if there were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> carelessness and I appreciate your promise that this will not be repeated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I consider you a responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif’s job to keep checking your mistakes. I will not accept any such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careless mistakes again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> at 12:57 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anush saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi (LSM)" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> multiple chats a time. And I don't know how I forgot to send return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instruction to the customer. In the future, I am not going to repeat this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July 31,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a very
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> good explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had a chat with this customer where you were supposed to email her the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> return instructions. I couldn't find any notes or email in Zendesk. Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> forget to send it, if so, why??? You also did not cancel her auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since she will be returning the original order. What's going on here?? Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> is such a silly n lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>