Subject: Re: Transcript of Thursday, February 20th, 2020, 02:16:11 pm. Operator: Adam. Visitor: Traveler
From: Pritish Nandi <[email-masked]>
To: "Charles Neville, JayWay Travel" <[email-masked]>
Cc: manager <[email-masked]>
Date: Thu, 20 Feb 2020 07:36:18 -0700 (MST)

Hi Charles, 

Thank you for your feedback. This was already address with the agent and also with the rest of the team. We will make sure this would not be repeated again in the future. 

Regards, 
Pritish 

From: "Charles Neville, JayWay Travel" <[email-masked]> 
To: "manager" <[email-masked]> 
Sent: Thursday, February 20, 2020 8:02:04 PM 
Subject: Fwd: Transcript of Thursday, February 20th, 2020, 02:16:11 pm. Operator: Adam. Visitor: Traveler 

Why two greetings? That looks robotic. 

Acknowledge the request and say it would be best if one of our travel advisors talks to them by phone. 

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From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thu, 20 Feb 2020 at 08:18 
Subject: Transcript of Thursday, February 20th, 2020, 02:16:11 pm. Operator: Adam. Visitor: Traveler 
To: < [ mailto:[email-masked] | [email-masked] ] > 

		

		

	

Chat transcript 

		

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		Adam 	Thu, 02/20/20 02:16:11 pm UTC 	

			Hi there, can we help you plan your upcoming vacation? 	

	

		Traveler 	02:16:11 pm 	

			Sure. 7-9 days for the group of 5 or 6 ladies. Travelers are 40 - 75 years old, some super active, others bad knees. Ideal stops: Prague, Vienna, etc. We want to end in Romania. My mother and will extend the trip by a day light or two since our ancestors are from Transylvania. The others will fly home. 	

	

		Adam 	02:16:22 pm 	

			Hey There! 
	Welcome to JayWay Travel 
	I see. May I have your name, email and phone number. My travel expert would be happy in helping you with the customized itinerary. 	

	

		Duration: 2m 46s 

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		Visitor geolocation: Atlanta, Georgia, United States / 24.99.193.120 

		
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JayWay Travel Inc. 
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