Subject: Re: FAQ for Version 2 of Mobile App
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Date: Sun, 16 Feb 2020 00:16:47 -0700 (MST)

Hi Ilma, 

Thank you for sharing this. I will go through this once and will speak to you on Monday. 

Regarding gmail account here it is - [email-masked] 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Saturday, February 15, 2020 4:24:57 PM 
Subject: FW: FAQ for Version 2 of Mobile App 

Hi Pritish 

Please find attached the basis of the new revised help centre. We’ll need a complete refresh and re-do so removing everything we have and uploading this structure. 

Let’s get on a call Monday morning to discuss this please. 

Once it is finalized and approved, I will send for translations and update you. Also pls get me your gmail addresses for google play access for our stage app. 

Best, 

Ilma 

From: Ilma Afzal <[email-masked]> 
Date: Saturday, 15 February 2020 at 6:51 PM 
To: Stephanie Yeo <[email-masked]>, Ameer Jumabhoy <[email-masked]>, Ali Jumabhoy <[email-masked]>, Sanjay Chinchwade <[email-masked]>, Ruhani Khanna <[email-masked]>, Kumar Chelliah <[email-masked]> 
Cc: LeeLing Teo <[email-masked]>, Alice Chuah <[email-masked]>, Elena Bau <[email-masked]> 
Subject: FAQ for Version 2 of Mobile App 

Hi All, 

Please find attached the FAQ for version 2 as of now, while I work with the [ mailto:[email-masked] | 
@Ruhani Khanna ] and our Zendesk Agents to create visual directions to the mailboxes etc at the different airports and the search functions for our service lounges on the help center itself. 

Please submit any final edits to me as soon as possible, whilst [ mailto:[email-masked] | 
@Kumar Chelliah ] please have a look through. 

We will then proceed with translations to Stef. 

Best, 

Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [email-masked] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

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