Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Adithya Srivastava <[email-masked]>, Arjun Hurry <[email-masked]>, Deeksha Dadu <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Dimpy Chawla <[email-masked]>, hritick diwakar <[email-masked]>
Date: Thu, 13 Feb 2020 20:08:31 +0530

@Pritish Nandi <[email-masked]> :  Ticket #87425  You did not cancel
the auto-ship subscription, not sure if you forgot or missed on it. Thanks

Thanks
Arif
Cheers to life :-)

On Wed, Feb 12, 2020 at 10:23 PM Phaedrus Arif <[email-masked]> wrote:

> @hritick diwakar <[email-masked]>  EH-202002070051-144395 You
> also need to cancel the auto-ship apart form changing the year to 2099.
> Please make sure to not miss it.
> And there was another active auto-ship of CholesLo which you never
> mentioned to the customer. Please be more attentive in the future when
> working on auto-ship subscription.
> Also, in one of the chats you shared the link with the customer to update
> the CC info which is no longer active, please use the link going forward:
> https://www.hflorder.com/cc/
>
> @hritick diwakar <[email-masked]> Ticket #87404 Please be
> informed HFL does not allow its supplements to be sold online by anyone
> else especially on amazon, eBay.
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Mon, Jan 27, 2020 at 7:56 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Adithya Srivastava <[email-masked]>  Ticket #86949  We
>> do not offer a 50% refund on more than 1 used bottle. Please refrain from
>> offering a 50% refund on more than 1 used bottle. Thanks
>>
>> @hritick diwakar <[email-masked]> Saw your chat with a
>> customer called Raji, where you suggested to check with a doctor. In such
>> cases, you could share the benefits of our concerned supplement
>> and if you feel confused, then offer the customer an email response to
>> address the concern so the customer doesn't feel we did not address his
>> concern.
>>
>> @Adithya Srivastava <[email-masked]> Ticket #86948 do
>> It's better to check how many bottles have been used in big orders before
>> offering a 50% refund as we do not want to refund on more than 1 used
>> bottle.
>>
>>
>>
>>  Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Tue, Jan 21, 2020 at 7:38 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @bharat sharma <[email-masked]> Ticket #86827 You didn't
>>> change the auto-ship date as promised. What's the reason today for this
>>> kind of repeated mistake? No UC notes either??
>>>
>>>
>>> @bharat sharma <[email-masked]>  Ticket #85313 This ticket
>>> was in pending status and you mentioned it has been escalated, did you
>>> escalate to Deb through webmail/gmail?
>>>
>>>
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Wed, Jan 15, 2020 at 12:45 AM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team
>>>>
>>>> Please follow up on the declined orders and update the UC notes
>>>> accordingly:
>>>> EH-202001101117-577650
>>>> EH-202001120038-577265
>>>> EH-202001130725-566697
>>>> EH-202001132345-577016
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @bharat sharma <[email-masked]>   Ticket #86346 Please
>>>>> refrain using the term "Return Label" or rather use "return authorization"
>>>>> as return label implies we are paying for the return postage which is
>>>>> certainly not the case.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Dimpy Chawla <[email-masked]> Ticket #86256 Thanks
>>>>>> Please be informed none of the supplements is totally organic, rather use
>>>>>> "mostly organic". It's an all-natural supplement but not totally organic.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Arjun Hurry <[email-masked]>  EH-201812240102-322833
>>>>>>> You reinstated the auto-ship, however,
>>>>>>> the credit card had to be updated since there was no recent order
>>>>>>> processed and
>>>>>>> the information is wiped off when you reinstate the subscription
>>>>>>> after a long time.
>>>>>>> You could double-check after reinstating the auto-ship to confirm if
>>>>>>> the card # still shows up.
>>>>>>> I have emailed the customer for this one ZD 86015.
>>>>>>>
>>>>>>>  @Adithya Srivastava <[email-masked]> Ticket
>>>>>>> #85983 I just want to inform we must include the 50% refund offer in any
>>>>>>> case as the customer could change the mind
>>>>>>> on the full refund cause of the return postage and long wait. It
>>>>>>> helps us save as much we can.
>>>>>>>
>>>>>>> @bharat sharma <[email-masked]>  Ticket #75302 So, here
>>>>>>> we go again with the auto-ship still not being canceled even after
>>>>>>> informing the customer.
>>>>>>> Do I have to keep anticipating this specific repeated mistake from
>>>>>>> you so frequently?
>>>>>>> How would you want me to respond on this in the future in a
>>>>>>> constructive way even after pointing out many a time, Bharat? No UC notes...
>>>>>>>
>>>>>>>  Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85939
>>>>>>>> EH-201912170025-188216 You left a note about canceling the
>>>>>>>> auto-ship but it has not been canceled yet.
>>>>>>>> Did you confirm with the customer, if so, please cancel the
>>>>>>>> auto-ship subscription and let me know?
>>>>>>>> I have left the ticket open for you so please do what's needed and
>>>>>>>> close the ticket.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>>
>>>>>>>>> Ticket #85915  @ Dustin (Alias) Please don't forget to inform the
>>>>>>>>> cx about the last order shipped or else the cx could come back shouting at
>>>>>>>>> us after putting in the cancellation request.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team
>>>>>>>>>>
>>>>>>>>>> *FREE BOTTLE OFFER*
>>>>>>>>>> I would just like to clarify one thing about the freehfl.com,
>>>>>>>>>> this website is not live and we are not definite if it will ever be. If any
>>>>>>>>>> customer comes and asks about the "Free Bottle Offer", we need to inform
>>>>>>>>>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>>>>>>>>>> not any kind of lucky draw. They could simply visit the website
>>>>>>>>>> freehfl.com and fill in their details and once the website goes
>>>>>>>>>> live, they will be notified, that's all we need to inform.
>>>>>>>>>>
>>>>>>>>>> Please let me know if anyone has any doubt on this one.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #77691
>>>>>>>>>>> Could you help me understand why did you offer the STS price where the
>>>>>>>>>>> customer only wanted us to hold it off and would surely get back to
>>>>>>>>>>> reinstate the auto-ship? This is certainly not a wise decision. It wasn't
>>>>>>>>>>> necessary for this situation.
>>>>>>>>>>>
>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85836  Why
>>>>>>>>>>> didn't you inform the customer about the order that's been processed on
>>>>>>>>>>> 12/17 as he will surely come backfiring at us?
>>>>>>>>>>> You mentioned in UC notes about the customer asking to cancel
>>>>>>>>>>> auto-ship and you offered STS, which is definitely not the case.. What's
>>>>>>>>>>> going on here mate?
>>>>>>>>>>>
>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85839 &
>>>>>>>>>>> 84733 Why multiple replies?? You could have simply answered in
>>>>>>>>>>> one reply.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>> #84650  EH-201911090134-111773  Why did you cancel the
>>>>>>>>>>>> auto-ship of BFO when the customer never even asked for it?? She clearly
>>>>>>>>>>>> mentioned about cancelling CheatMeals which I had cancelled, so what was
>>>>>>>>>>>> the need to cancel BFO?? Please explain.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Anush Saxena <[email-masked]>:
>>>>>>>>>>>>> EH-201911280010-555983  This customer on chat asked you to
>>>>>>>>>>>>> cancel his auto-ship and you confirmed the customer it was cancelled.
>>>>>>>>>>>>> However, I cross-checked and saw you didn't mention anything in the notes
>>>>>>>>>>>>> and didn't cancel the auto-ship either. Please give an explanation worth
>>>>>>>>>>>>> listening to. This is not appreciated...
>>>>>>>>>>>>>
>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your chat
>>>>>>>>>>>>> with John Sullivan and you did not respond to him when he asked where to go
>>>>>>>>>>>>> from here after not being able to place the order online and the chat was
>>>>>>>>>>>>> ended. What went on? Please explain.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85490 We
>>>>>>>>>>>>> need to inform the customer about the last auto-ship order
>>>>>>>>>>>>>  if it has been delivered to the customer so they cannot come
>>>>>>>>>>>>> backfiring at us. Please make sure to inform the
>>>>>>>>>>>>>  customers in the future in similar situations.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85387
>>>>>>>>>>>>>> No notes in UC, how are we supposed to respond if you do not mention what's
>>>>>>>>>>>>>> going on with the exchange instructions. Please make sure to outline the
>>>>>>>>>>>>>> concern in UC notes to make it easier for the next agent to work on it.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> ZD
>>>>>>>>>>>>>>> Ticket #85034  You shared the previous order of this
>>>>>>>>>>>>>>> customer to Jessica to cancel and the recent order has been already
>>>>>>>>>>>>>>> shipped.
>>>>>>>>>>>>>>> Did you not realize the order id you were sharing was from
>>>>>>>>>>>>>>> the previous month?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @team: Why is no one answering to the webmail since
>>>>>>>>>>>>>>> yesterday?
>>>>>>>>>>>>>>> There have been pending emails where the customers wanted to
>>>>>>>>>>>>>>> place the order under the Black Friday Sale and today we cannot get them
>>>>>>>>>>>>>>> the discount.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Agents during the afternoon/evening shift also did not
>>>>>>>>>>>>>>> respond to many of the zendesk tickets and some of them were still open
>>>>>>>>>>>>>>> without any response.
>>>>>>>>>>>>>>> Is there a need to REMIND each one individually??
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT CODE AT
>>>>>>>>>>>>>>> THE TIME OF PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>>>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>>>>>>>>>>>>>> This will not be accepted if anyone is found applying
>>>>>>>>>>>>>>> more than one coupon code on any order placed over the phone. WE DO NOT
>>>>>>>>>>>>>>> CLUB DIFFERENT
>>>>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84825 Are
>>>>>>>>>>>>>>>> you not aware of how to cancel international orders? Dr. Sam recently
>>>>>>>>>>>>>>>> shared a link to a video explaining how to do it. Please check the webmail
>>>>>>>>>>>>>>>> and go through the link so we do not have to escalate such cases again.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> ZD   80111  This
>>>>>>>>>>>>>>>>> customer's auto-ship subscription was cancelled and he only requested to
>>>>>>>>>>>>>>>>> postpone the shipment. Any reason you cancelled the subscription as the
>>>>>>>>>>>>>>>>> customer was waiting on his November's order?.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84367
>>>>>>>>>>>>>>>>>> You did not update the notes in UC for this customer's request. I
>>>>>>>>>>>>>>>>>> accidentally happen to check this since the customer also emailed Dr. Sam
>>>>>>>>>>>>>>>>>> about it. Please make sure to leave the notes in UC for the next agent to
>>>>>>>>>>>>>>>>>> work on it without running around.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please go through this update from Dr. Sam
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi everyone - I wanted to show you how this can be done
>>>>>>>>>>>>>>>>>>> on your own, through our shipping platform at ship station.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> NOTE: this is for international orders, not domestic -
>>>>>>>>>>>>>>>>>>> which is done by Jessica
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Here's the video explaining it all
>>>>>>>>>>>>>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> And your login
>>>>>>>>>>>>>>>>>>> U = [email-masked]
>>>>>>>>>>>>>>>>>>> P = robert5353
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please let me know your questions
>>>>>>>>>>>>>>>>>>> thanks
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>> #83716  The customer called in to complain at your
>>>>>>>>>>>>>>>>>>>> response that sounded unprofessional to him. In such cases, where there is
>>>>>>>>>>>>>>>>>>>> no tracking info available, please escalate to Deb to look into the matter.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket #84098
>>>>>>>>>>>>>>>>>>>>> You did not remove BPOC from the auto-ship orders as the customer asked to
>>>>>>>>>>>>>>>>>>>>> remove the supplement from the original order. So he won't need that in the
>>>>>>>>>>>>>>>>>>>>> future too unless he only asked you to remove it only for this order.
>>>>>>>>>>>>>>>>>>>>> Please check with the customer if you need to.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> Ticket #84063 : The customer can manage the
>>>>>>>>>>>>>>>>>>>>>> auto-ship orders except for a few little things, so in this case, please
>>>>>>>>>>>>>>>>>>>>>> share the link with them so they could create their account and manage
>>>>>>>>>>>>>>>>>>>>>> their orders:
>>>>>>>>>>>>>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>>>>>>>>>>>>>> You could create a demo account using your email and
>>>>>>>>>>>>>>>>>>>>>> see what all things the customers could do form their account and advise
>>>>>>>>>>>>>>>>>>>>>> them accordingly for future reference.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>> #83692  Did you read the query clearly where the
>>>>>>>>>>>>>>>>>>>>>>> customer mentioned he received one of the orders? You escalated to Deb
>>>>>>>>>>>>>>>>>>>>>>> mentioning both the orders were not delivered. Please make sure to read
>>>>>>>>>>>>>>>>>>>>>>> what the customer writes several times to ensure you respond correctly.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>> #84024   Please be careful about creating the
>>>>>>>>>>>>>>>>>>>>>>> urgency as Dr Sam has tons of stuff to do every day, you could have simply
>>>>>>>>>>>>>>>>>>>>>>> emailed him for his opinion on this one and he would answer when he can.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #83897
>>>>>>>>>>>>>>>>>>>>>>>> Why did you not leave any note in UC regarding the
>>>>>>>>>>>>>>>>>>>>>>>> return request? The customer came on chat saying he emailed for returning
>>>>>>>>>>>>>>>>>>>>>>>> the supplement but I did not see any notes in his order details, so I had
>>>>>>>>>>>>>>>>>>>>>>>> to find it in zendesk.. Please make sure to leave the notes in UC so it
>>>>>>>>>>>>>>>>>>>>>>>> doesn't become a runaround for the next agent to address the customer's
>>>>>>>>>>>>>>>>>>>>>>>> issue.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83795
>>>>>>>>>>>>>>>>>>>>>>>>> This order was placed by us and the shipping was done by Saem. The return
>>>>>>>>>>>>>>>>>>>>>>>>> instructions will be the same as what we usually do. The return or refund
>>>>>>>>>>>>>>>>>>>>>>>>> was only if there was a shipping issue. Hope it's clear. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #83816 shipping
>>>>>>>>>>>>>>>>>>>>>>>>> This was a first-time purchase and sharing the link to update CC info won't
>>>>>>>>>>>>>>>>>>>>>>>>> work. We need to call the customer or ask the cx to call us to process the
>>>>>>>>>>>>>>>>>>>>>>>>> payment. I have spoken with the customer. When you pull the order next
>>>>>>>>>>>>>>>>>>>>>>>>> time in such cases, make sure to send the CC link only if previous order/s
>>>>>>>>>>>>>>>>>>>>>>>>> went through.
>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer form New Zealand and was surprised to see your
>>>>>>>>>>>>>>>>>>>>>>>>> response:
>>>>>>>>>>>>>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>>>>>>>>>>>>>> Mark if the website is not letting you order the
>>>>>>>>>>>>>>>>>>>>>>>>> supplement then there is nothing we can at this point of time.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> You could have offered a call to help him placing
>>>>>>>>>>>>>>>>>>>>>>>>> the order or share the link of the website to place the order, he could be
>>>>>>>>>>>>>>>>>>>>>>>>> simply having a technical/browser issue. If we do ship to New Zealand,
>>>>>>>>>>>>>>>>>>>>>>>>> which you mentioned, then how can you simply evade by saying if the website
>>>>>>>>>>>>>>>>>>>>>>>>> is not letting you place the order, we can't do anything. This wasn't
>>>>>>>>>>>>>>>>>>>>>>>>> handled properly at all.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #83805  Did you not try to find the details with
>>>>>>>>>>>>>>>>>>>>>>>>> the customer's name? It showed up when I pulled up the name.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #83804 Were you not trained on how to process
>>>>>>>>>>>>>>>>>>>>>>>>> refunds? We could process the refund in such cases without escalating it to
>>>>>>>>>>>>>>>>>>>>>>>>> Deb. Please check with @Pritish Nandi
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> on how to do refunds and
>>>>>>>>>>>>>>>>>>>>>>>>> do it yourself the next time.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #83811  Please add Grammarly to your system's
>>>>>>>>>>>>>>>>>>>>>>>>> chrome browser as the grammatical errors are pretty high in the response.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #83769  No notes on the order in UC, secondly,
>>>>>>>>>>>>>>>>>>>>>>>>>> the customer had a concern about free shipping not being applied on the
>>>>>>>>>>>>>>>>>>>>>>>>>> order, but it was applied. Not sure if you checked it thoroughly. Did you
>>>>>>>>>>>>>>>>>>>>>>>>>> go through the customer's concern and checked the details before sending
>>>>>>>>>>>>>>>>>>>>>>>>>> your response??
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83535  If
>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer had a shipping address issue, we also need to confirm the
>>>>>>>>>>>>>>>>>>>>>>>>>>> correct shipping address for future orders or else the next auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>>>> will go back to the same old address. We need to ask the customer to verify
>>>>>>>>>>>>>>>>>>>>>>>>>>> the updated shipping address to avoid any future inconvenience.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD #  83685
>>>>>>>>>>>>>>>>>>>>>>>>>>>> You forgot to mention the auto-ship order shipped out today in your
>>>>>>>>>>>>>>>>>>>>>>>>>>>> response. I have shared the feedback recently with you on informing the
>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers about the order shipment in such cases so they do not come
>>>>>>>>>>>>>>>>>>>>>>>>>>>> backfiring at us. Please make sure to let the customers know if the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>> has not been delivered when they ask to cancel.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83547  I do not see any escalation note for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the refund of the item requested to be removed. Jessica has confirmed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order update. Please ensure to leave the ZD ticket open in such cases so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> either LSM or Deb could process the refund accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83541  You mentioned  Blood Flow Optimizer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for the exchange but the order with the customer's details show it's for  Blood
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pressure Optimizer, was there a different
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order for BFO which this customer placed and now wants to exchange as I do
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not see any notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this customer and he wanted to know about the refund procedure but you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned about taking the tests which would be more apt for the $100
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cashback, instead you could have simply emailed him the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. He cut off the chat and emailed about the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> later.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83350  We needed to change the next
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship date as well since the customer just received her recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please remember to change the auto-ship date in such cases and inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer so they could make any change if they wish to on the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83341 We need to inform the customer of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the recent order that is on the way or else the customer could come back
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> complaining we still shipped the order after they requested to cancel, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> must inform about the last auto-ship order shipped in case the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hasn't received it yet. Also, please make sure to add the order # in the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> tickets you respond to.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order, please escalate to Deb or do it only after getting a confirmation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from Jessica about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saw your chat on offering 10% discount, you could share the link on the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat response, no need to keep the customers waiting and also it saves you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the time to draft the response. Simply share the discount link through chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83236 We must escalate the international
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order address issues to Sam and Deb simultaneously asap as those are
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fulfilled within minutes and escalating to Deb only won't do good since she
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> comes to work late night. This order could have been shipped already.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83240work When a customer asks for refund
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> without mentioning the reason, then we must ask the reason and see if we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could avoid the return by offering an alternative. Please avoid offering
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> return instructions in the first response unless the customer has explained
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalation to Jessica for an international order when we're supposed to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalate the international orders to Sam n Deb. Were you not informed of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83033 EH-201910031238-299377 Why refund
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order from a previous date as we need to get a confirmation from
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Jessica first in case the order is shipped or not and then process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund accordingly?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> saw your chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response: Adam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Where did you get this info from?? Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check on the order page if we do ship to Turkey or just took a wild guess??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please make sure to not give false information and cross-check on such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> things on the website first.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer came back complaining he was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> provided false information. You must be very careful with the information
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you provide.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake. It
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was my bad I forgot to change the year while cancelling Autoship. I'll be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> more careful while handling such cases and make sure to check the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancellation twice.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Kaeiara Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019 8:07:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #83104  You didn't change the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> year to 2099 at the time of cancelling the auto-ship. Please be careful of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such a petty mistake that could become a big issue if the customer is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> charged again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email, will be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careful from now onwards.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the scope
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:34:17 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> HFL. I think it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response and was consulting me but while I was checking he accidentally hit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on submit which he did not intended to. So it was sent before I could have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained him the details of the order. So the feedback was provided to him
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asap and also by the time I drafted the response saw you have sent it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already so did not get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19:50:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83042
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you go through the notes before sending your response? Please make sure
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to go through the notes before sending your reply so the customer doesn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the wrong ticket # 82993, it should have been 82990. 82995, I have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> corrected it. You could have simply escalated to Deb to refund the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> difference without intimating Sam. Anyway, please make sure to update the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> correct ticket # in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sorry to mention the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed us and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wanted to place the order but she was very confused about the pricing of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the products which are given on the website, I also apologised to her for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> calling her late.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2:37:10 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and wait for 10 to 15 minutes and once the order is processed, we could
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel it later or make any further changes as necessary. Its okay to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> modify the autoship after a while or ask somebody to make the change if you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get busy with other tasks. Anyway, we don't want to risk with future orders
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so its better to cancel the subscription. The customers could reinstate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anyway once they are sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21 Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to process
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order and  it's not possible to perform both the operations at a time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> So that's why I used the override option to cancel all future orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Moreover, I'll be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:17:08 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> disable the auto-ship when a customer isn't sure of the next AS order, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> are not sure with editing the frequency overrides will process or not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process as there has been instances where the auto-ship orders were still
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed when the year of AS order wasn't changed. Please make sure to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel the subscription instead. Make sure you change the next attempt year
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to 2099 as well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refunded the wrong amount, the customer wasn't charged the full amount of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> $39.97 as a discount of $5 was applied on the price of the bottle. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure not to repeat such mistakes and check how much was the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer was originally charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake, the CX
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had 4 auto-ship orders and I only cancelled 3, there was another auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24 September,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82691 : Customer mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly he was satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-201909230058-388740
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer had a chat and a call with you in the past where you canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> his 2 different auto-ship subscription but missed out on another active
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for which he was charged today. He wasn't happy about it but I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> convinced him to accept a 50% refund. This was totally our mistake. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure to check thoroughly all the active auto-ship even if you have to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I thought
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> something had changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 10:27:28 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked that.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23 Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry, <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on this ticket. Reviewing the shipping price on the order, this is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> expedited shipping, not standard. Standard shipping is 12-21 business days.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did I miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 9:13:37 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>   EH-201909161405-555954
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer's wife chatted with you, Arlene, she had an order but on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. You were not able to find the details and you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked for the right information but somehow the customer had no idea that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was on her husband's name and email. I just wanted to bring this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to your attention, if it's a PayPal order, then ask for the email
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> associated with the PayPal account so we could pull up the order details in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future. I reviewed the chat and called her up to probe more into it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She already raised a dispute but I convinced her to cancel her request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anyway, you followed the procedure but this is new to you, so I thought to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> let you and everyone else know that *PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders could be pulled up by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 82519
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> The estimated delivery time is 12-21 days, not 11-15 days. Please inform
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customers' accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> There were no other ongoing chats or calls at that time.  In any case, I am
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very well aware of the flow on all the processes at night and provided that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there are two agents at night, this explanation will not quite work. Even
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if there were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> carelessness and I appreciate your promise that this will not be repeated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I consider you a responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif’s job to keep checking your mistakes. I will not accept any such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careless mistakes again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> at 12:57 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anush saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi (LSM)" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> multiple chats a time. And I don't know how I forgot to send return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instruction to the customer. In the future, I am not going to repeat this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July 31,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a very
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> good explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977  You had
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a chat with this customer where you were supposed to email her the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. I couldn't find any notes or email in Zendesk. Did you forget
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to send it, if so, why??? You also did not cancel her auto-ship since she
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will be returning the original order. What's going on here?? Why is such a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly n lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>