Subject: LM Ticket - 3242
From: Pritish Nandi <[email-masked]>
To: tasuku yamamoto <[email-masked]>
Date: Thu, 6 Feb 2020 04:09:54 -0700 (MST)

Where are the notes for the call? 

Also, why are we advising on pause when the issue is AV related. And where is the explanation on what disconnections are. Customer does not understand disconnection and they think it is internet disconnection you are referring to. 

Can you explain please? 

Regards, 
Pritish Nandi