Subject: Translate
From: Pritish Nandi <[email-masked]>
To: Nikhil Mittal <[email-masked]>
Date: Thu, 6 Feb 2020 02:36:21 -0700 (MST)

Hallo Sophia, 

We have reviewed the equipment for the Virtual Setup which was sent to us by BMS (Business Media Systems) and can see that the club is not using the right setup for the Virtual which may be leading to issues with Virtual Playbacks. 

The club is not using the most important part of the setup which is an EDID and seems to be only using an Audio extractor/de-embedder for the setup. Please note in order to troubleshoot the issue further we would firstly recommend you to connect all the required equipment. 

You can find the list of recommended equipment in the link below - 

https://lesmillsvirtualapp.freshdesk.com/de/support/solutions/articles/36000084204-welche-geräte-und-welches-equipment-benötige-ich-unbedingt- 

Also, we do recommend you should use a tried and tested model of EDID with an inbuilt audio extractor. Here is the link - https://www.blustream.co.uk/sm11 

Please have your AV provider review the setup once. Also, they can find more information around EDID here - https://lesmillsvirtualapp.freshdesk.com/de/support/solutions/articles/36000084205-was-ist-edid-und-warum-ben%C3%B6tige-ich-es- 

Do let us know how it goes. 

Regards,