Subject: Re: Help Center - UTU Global
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Date: Thu, 30 Jan 2020 00:38:19 -0700 (MST)

Hi Ilma, 

I am happy to confirm that Zendesk support was able to resolve the issue. I have tested the feature and it is working fine. We have received the replies sent via Zendesk ticketing system. 

All good now. Phew! 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, January 30, 2020 12:29:55 PM 
Subject: Fw: Help Center - UTU Global 

hi pritish 

pls cc Bijith Bhaskar <[email-masked]> on ALL replies to the customer support ticket u are updating 
so we can figure out this issue ASAP 
thankyou! 

Best, 
Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [ mailto:[email-masked] | [email-masked] ] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

	

[ https://www.linkedin.com/company/utu-global/ ] 	

[ https://www.facebook.com/utuglobal/ ] 	

[ https://www.instagram.com/utu/ ] 	

[ https://twitter.com/UtuGlobal ] 	

[ https://weibo.com/u/6520295755 ] 

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorised disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company. 

From: Bijith Bhaskar <[email-masked]> 
Sent: Thursday, January 30, 2020 2:22 PM 
To: Ilma Afzal <[email-masked]> 
Subject: Re: Help Center - UTU Global 
Hi Ilma 

Trust you are well. 

I am so sorry to hear this issue, let me help you with this one - 

Firstly, if you have raised a ticket, could I request you to please let me know the ticket id. and further request you to CC me on any ticket that you raise ahead - so I can help you with it as early as I can. 

Also, at the time being - could I request you to follow these steps to help with your query - 

I just want to make sure that I am understanding your issue correctly -> when responding to an end-user submitted ticket, the end-user is not receiving your reply? If that is the case, then you will want to reactivate the Notify requester of comment update trigger as this is the trigger that fires off your email responses to the end-user. As far as emails taking a bit to show up in your instance, you may want to try clearing your cache and cookies to see if that helps. Sometimes emails can take a second to show up just due to the servers the email is being sent from as well as being received at. 

Let me know if you have any clarifications. 

Thank you, 
Best Regards 
Bijith Bhaskar 
Account Manager, Asia Pacific | Zendesk 
Mobile: [ https://sdr.zendesk.com/api/mailings/click/PMRHK4TMEI5CE3LBNFWHI3Z2ORSWYORLGY2TSMRZHEYDCNJSEIWCE2LEEI5DINRZGI4DSNJMEJXXEZZCHIRGEOJWGIZDKZTCFU3TSZBQFU2DMZLEFVRGGNLEFU4WEMZXMVQTCN3DG5SWKIRMEJ3GK4TTNFXW4IR2EI2CELBCONUWOIR2EJTVO2ZVK4ZU2X3OKBNE2TBVKF3G6SLHMZHEMSLQKJAWUX22NFCUG5KCJ5FEW2DTKBYHCZZ5EJ6Q==== | +91
 9108058818 ] | Email: [ https://sdr.zendesk.com/api/mailings/click/PMRHK4TMEI5CE3LBNFWHI3Z2NBYGK5DFOJZWK3SAPJSW4ZDFONVS4Y3PNURCYITJMQRDUNBWHEZDQOJVFQRG64THEI5CEYRZGYZDENLGMIWTOOLEGAWTINTFMQWWEYZVMQWTSYRTG5SWCMJXMM3WKZJCFQRHMZLSONUW63RCHIRDIIRMEJZWSZZCHIRC2M3NGBHUW6LBNI4XGWSEIFRXUQKZNV5FIVSNMNNHA3D2G5JGGYKCKRBHUWBXMZ2DST3HHURH2=== | [email-masked] ] 

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On Wed, Jan 29, 2020 at 1:29 PM Fabian Au < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Ilma, 

I'm sorry to hear that. Let me get my colleague who's looking after UTU Global to help you with this. 

Regards, 
Fabian 

On Wed, Jan 29, 2020 at 3:45 PM Ilma Afzal <[email-masked]> wrote: 

BQ_BEGIN

Hi there guys 

I am writing to you for your urgent help, as there is an issue between our outgoing messages to our customers and our zendesk platform. Noone's been getting our responses! It's been hard for us to get ahold of anyone to help us online, so may you please help us check? We keep getting errors on our platform. 

ZenDesk setup: 

UTU Tax Free 

Domain: [ http://ututaxfreehelp.zendesk.com/ | ututaxfreehelp.zendesk.com ] 

Support email: [ mailto:[email-masked] | [email-masked] ] Username/Email Address: [email-masked] 

Please let me know ASAP 

Best, 
Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [ mailto:[email-masked] | [email-masked] ] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

	

[ https://www.linkedin.com/company/utu-global/ ] 	

[ https://www.facebook.com/utuglobal/ ] 	

[ https://www.instagram.com/utu/ ] 	

[ https://twitter.com/UtuGlobal ] 	

[ https://weibo.com/u/6520295755 ] 

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorised disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company. 

From: Mavis Soo < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 19, 2018 10:23 AM 
To: Ilma Afzal <[email-masked]>; Fabian Au < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Help Center - UTU Global 
Hi Lima, 

Thanks for reaching out. 
Fabian here is your account executive who will be able to help you. 

Hi Fabian, 

Handing this over to you. Thanks! 

-- 

	Mavis Soo 
Field Marketing Manager, Asia 
Mobile: [ tel:+65%209737%208149 | +65 9737 8149 ] | Email: [ mailto:[email-masked] | [email-masked] ] 

[ https://t.yesware.com/tt/14050c718a0febc12f4cb21ccbaad08ef30fad09/47faff282072cf91ca939202de8cf48f/f63476174d5e72b1949a346e35b701a4/www.zendesk.com/ ] 
Zendesk Singapore Pte Ltd 
401 Commonwealth Drive 
#07-01 Haw Par Technocentre 
Singapore 149598 

On 19 March 2018 at 09:46, Ilma Afzal < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Mavis, 

Hope you are well. I just wanted to reach out as we are having some critical issues with our ZenDesk right now and I just need to speak with someone. Is there anyone you could possibly connect me to? We just upgraded our subscription to add another agent to our support but we can’t even access any pages now and I have reached out to ZD via email but I really need more support. 

Could you please help to connect me? 

Sorry to bother you and thanks so much. 

Regards, 
Ilma 

Ilma Afzal 

Marketing Manager 

Social & Digital 

HP: [ tel:+65%208742%209640 | +65 87429640 ] [email-masked] 

UTU Pte Ltd 

491B [ https://maps.google.com/?q=River+Valley+Road+%2304-02&entry=gmail&source=g | 
River Valley Road #04-02 ] Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

Download UTU on GooglePlay [ http://bit.ly/2jzu30k | http://bit.ly/2jzu30k ] or iTunes [ http://apple.co/2jeYV6Q | http://apple.co/2jeYV6Q ] 

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company. 

BQ_END

-- 
Regards, 
Fabian Au 
Enterprise Account Executive 
[ http://www.zendesk.com/ ] 
Mobile: [ tel:(619)%20518-0813 | +6596751500 ] | [ https://www.linkedin.com/in/fabianau/ | LinkedIn ] 

BQ_END

-- 
Best Regards 
Bijith Bhaskar 
Account Manager, Asia Pacific | Zendesk 
Mobile: [ mailto:tel:+6592990152 | +91
 9108058818 ] | Email: [ mailto:[email-masked] | [email-masked] ] 

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