Subject: Re: Unable to send replies to customers
From: Zendesk Support <[email-masked]>
To: Chris <[email-masked]>
Date: Wed, 29 Jan 2020 07:43:49 +0000

Hi Chris,

Thanks for contacting us!  Your request has been received and we'll get back to you as soon as possible. If you’d like to email an update, please reply to this email or use this link https://support.zendesk.com/hc/requests/5173258 to review status or add additional comments.

In the meantime, here are a few articles that might help solve your problem while you wait:

Do any of these articles answer your question?

----------------------------------------------

End-users are receiving errors when submitting tickets via Help Center

https://support.zendesk.com/requests/automatic-answers/ticket/article/115003678567?auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxLCJ1c2VyX2lkIjo5NzI0MTE4OTg3LCJ0aWNrZXRfaWQiOjUxNzMyNTgsImRlZmxlY3Rpb25faWQiOjM2MDMzODc0MTg1NCwiYXJ0aWNsZXMiOlsxMTUwMDM2Nzg1NjcsMTE1MDA3NTQ4NDQ3LDIyNDg1NDU2N10sInRva2VuIjpudWxsLCJleHAiOjE1ODI4NzU4Mjl9.aECMmyqkaPm2HPgKtxkosNHCr_Kz6fVJSkenovzukyc

Yes, close my request

https://support.zendesk.com/requests/automatic-answers/ticket/solve/article/115003678567?auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxLCJ1c2VyX2lkIjo5NzI0MTE4OTg3LCJ0aWNrZXRfaWQiOjUxNzMyNTgsImRlZmxlY3Rpb25faWQiOjM2MDMzODc0MTg1NCwiYXJ0aWNsZXMiOlsxMTUwMDM2Nzg1NjcsMTE1MDA3NTQ4NDQ3LDIyNDg1NDU2N10sInRva2VuIjpudWxsLCJleHAiOjE1ODI4NzU4Mjl9.aECMmyqkaPm2HPgKtxkosNHCr_Kz6fVJSkenovzukyc

----------------------------------------------

Why do replies to email-target notifications create a new ticket?

https://support.zendesk.com/requests/automatic-answers/ticket/article/115007548447?auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxLCJ1c2VyX2lkIjo5NzI0MTE4OTg3LCJ0aWNrZXRfaWQiOjUxNzMyNTgsImRlZmxlY3Rpb25faWQiOjM2MDMzODc0MTg1NCwiYXJ0aWNsZXMiOlsxMTUwMDM2Nzg1NjcsMTE1MDA3NTQ4NDQ3LDIyNDg1NDU2N10sInRva2VuIjpudWxsLCJleHAiOjE1ODI4NzU4Mjl9.aECMmyqkaPm2HPgKtxkosNHCr_Kz6fVJSkenovzukyc

Yes, close my request

https://support.zendesk.com/requests/automatic-answers/ticket/solve/article/115007548447?auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxLCJ1c2VyX2lkIjo5NzI0MTE4OTg3LCJ0aWNrZXRfaWQiOjUxNzMyNTgsImRlZmxlY3Rpb25faWQiOjM2MDMzODc0MTg1NCwiYXJ0aWNsZXMiOlsxMTUwMDM2Nzg1NjcsMTE1MDA3NTQ4NDQ3LDIyNDg1NDU2N10sInRva2VuIjpudWxsLCJleHAiOjE1ODI4NzU4Mjl9.aECMmyqkaPm2HPgKtxkosNHCr_Kz6fVJSkenovzukyc

----------------------------------------------

How to tell if your Zendesk Support is sending email notifications to customers

https://support.zendesk.com/requests/automatic-answers/ticket/article/224854567?auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxLCJ1c2VyX2lkIjo5NzI0MTE4OTg3LCJ0aWNrZXRfaWQiOjUxNzMyNTgsImRlZmxlY3Rpb25faWQiOjM2MDMzODc0MTg1NCwiYXJ0aWNsZXMiOlsxMTUwMDM2Nzg1NjcsMTE1MDA3NTQ4NDQ3LDIyNDg1NDU2N10sInRva2VuIjpudWxsLCJleHAiOjE1ODI4NzU4Mjl9.aECMmyqkaPm2HPgKtxkosNHCr_Kz6fVJSkenovzukyc

Yes, close my request

https://support.zendesk.com/requests/automatic-answers/ticket/solve/article/224854567?auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxLCJ1c2VyX2lkIjo5NzI0MTE4OTg3LCJ0aWNrZXRfaWQiOjUxNzMyNTgsImRlZmxlY3Rpb25faWQiOjM2MDMzODc0MTg1NCwiYXJ0aWNsZXMiOlsxMTUwMDM2Nzg1NjcsMTE1MDA3NTQ4NDQ3LDIyNDg1NDU2N10sInRva2VuIjpudWxsLCJleHAiOjE1ODI4NzU4Mjl9.aECMmyqkaPm2HPgKtxkosNHCr_Kz6fVJSkenovzukyc

----------------------------------------------

Don't see your answer above? Check out our <a href="https://support.zendesk.com/hc/en-us/community/topics">Community</a>, where fellow Zendesk users share tips, tricks, and answer questions every day.

Talk soon,
Your friends at Zendesk

This email is a service from Zendesk Support.