Subject: Re: Proactive Support - Corrupt download
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Date: Wed, 29 Jan 2020 00:13:23 -0700 (MST)

Hi Charlotte, 

Honestly, with all the data we have sent till now, we have received only 3-4 replies where the customer were thanking us on sharing the info. I would ask one of the agents to go through the corrupt download once again and see how many of them have actually refreshed the classes, so that we can gauge the efficacy of the proactive support. I will get back to you with more information on this as soon as possible. 

Here is the google sheet with the proactive support data - [ https://docs.google.com/spreadsheets/d/1P4ZOthCjCnkdTcyzLM7GiqWXTTcjH0_O/edit#gid=463221127 | https://docs.google.com/spreadsheets/d/1P4ZOthCjCnkdTcyzLM7GiqWXTTcjH0_O/edit#gid=463221127 ] 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, January 29, 2020 7:07:56 AM 
Subject: RE: Proactive Support - Corrupt download 

Sure, will do. How is this going? Are customers grateful that we’re providing them this information? Do they respond at all? 

Charlotte Jansen ​ 	| 	Customer Support B2B 
Les Mills International 	| 	[ mailto:[email-masked] | [email-masked] ] 
www.lesmills.com 
[ https://www.lesmills.com/getbodycombat ] 
[ http://www.lesmills.com/ ] 	[ https://www.facebook.com/lesmills ] 	[ https://twitter.com/lesmills ] 	[ https://www.linkedin.com/company/les-mills-international ] 	[ https://www.youtube.com/user/lesmillsgroupfitness ] 	[ https://www.instagram.com/lesmillstribe/ ] 

From: Pritish Nandi <[email-masked]> 
Sent: Tuesday, 28 January 2020 4:18 am 
To: Charlotte Jansen <[email-masked]> 
Subject: Proactive Support - Corrupt download 

Hi Charlotte, 

We have tried sending corrupt download data for the below mentioned user and got an error in outlook. Could you please send them the corrupt download data? 

	

Les Mills Newmarket (LMNO) 	

[ mailto:[email-masked] | [email-masked] ] 	

[ mailto:[email-masked] | [email-masked] ] - Dan Penny, [ mailto:[email-masked] | [email-masked] ] - Sarah Robinson 	

3107 	

BODYBALANCE 85 (45 Mins) - Cycle (studio), RPM 80 - Studio 2 	

Email Sent 	

20.01.2020 	

Yes - Security or policy settings at lesmills.co.nz have rejected your message 

	

WIGAN LEISURE & CULTURE TRUST - STANDISH LEISURE CENTRE 	

[ mailto:[email-masked] | [email-masked] ] 	

[ mailto:[email-masked] | [email-masked] ] - Paul Just 	

3144 	

BARRE 8 	

Email Sent 	

23.01.2020 	

Yes - couldn't confirm that your message was sent from a trusted location 

Regards, 

Pritish Nandi