Subject: Ticket 3039
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Olesia Dhas LSM <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 28 Jan 2020 14:07:17 +0000

Hi AJ,

I just saw a correspondence on slack wherein Charlotte asked you for your diagnosis of the ticket 3039 and your reply was it is being handled by Pritish and Olesia and you would check with them. Why is that? Since when is the ownership of a ticket belongs to certain individuals? We have very clear notes on lesmills tickets so that everyone is updated about each open ticket so there must never ever be a case where the client asks a question and we tell her that we will check with our colleagues. This is not acceptable at all. We need to have crystal clear answer ready for the client.

If you are not sure about what is happening in a ticket, please make sure that you read the notes and clarify with your colleagues beforehand but with we should never give a reply like this to the client.

@ Pritish: this is for everyone in the team, can you please speak with all in the team and make sure that this doesn’t happen? Thanks

Regards,
Deeksha