Subject: Fwd: Les Mills - How to deal with Playback Errors
From: Pritish Nandi <[email-masked]>
To: Nikhil Mittal <[email-masked]>, Akash Sharma <[email-masked]>
Date: Sat, 25 Jan 2020 05:18:36 -0700 (MST)

From: "Pritish Nandi" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Friday, November 22, 2019 3:48:03 PM 
Subject: Fwd: Les Mills - How to deal with Playback Errors 

FYI 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Jorge Mendoza" <[email-masked]>, "Katherina Westner" <[email-masked]>, "Maksim Semenov" <[email-masked]>, "Nikhil Mittal" <[email-masked]>, "Olesia Dhas" <[email-masked]>, "Rajdeep Pooni" <[email-masked]>, "tasuku yamamoto" <[email-masked]>, "Adithya Srivastava" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Thursday, November 21, 2019 5:01:25 PM 
Subject: Les Mills - How to deal with Playback Errors 

Hi Team, 

If the customer reports any error message like the below or you find any playback errors in Kibana then please proceed with the solution below - 

Situation - Error Message - 

Drafted Response - 

Hi (Customer Name), 
​ 
Thank you for reaching out to us. 
​ 
We are sorry to learn about the issues. 
​ 
Could you please ask the club to follow the link below and perform some troubleshooting steps to resolve the issue. 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps- 
Also, could you please confirm if it is happening with all classes or some specific classes? 
Looking forward to your reply soon. 
Regards, 

Reference Ticket - [ https://lesmillsvirtualapp.freshdesk.com/a/tickets/2980 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/2980 ] 

Regards, 
Pritish Nandi