Subject: Re: Transcript of Friday, January 24th, 2020, 02:40:42 am. Operator: Diana. Visitor: Traveler
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Sat, 25 Jan 2020 00:05:34 -0700 (MST)

Hi Deeksha, 

She was trained by Adithya and then I have taken her through the basic. This was already advised to her but it seems it might have been a miss. I have shared the feedback once again. All other chats she has taken are fine and as per the procedure. Not sure what happened in this one. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Friday, January 24, 2020 9:27:48 AM 
Subject: Fwd: Transcript of Friday, January 24th, 2020, 02:40:42 am. Operator: Diana. Visitor: Traveler 

Dimpy is clearly not prepared for Jayway!! What’s happening? 

Sent from my iPhone 

Begin forwarded message: 

From: Charles Neville <[email-masked]> 
Date: 24 January 2020 at 08:52:02 GMT+5:30 
To: manager <[email-masked]> 
Subject: Fwd: Transcript of Friday, January 24th, 2020, 02:40:42 am. Operator: Diana. Visitor: Traveler 

BQ_BEGIN

Hi, our tours are custom except for the expressly described small group tours. 

Why did your operative give this person erroneous info? 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thu, 23 Jan 2020 at 20:50 
Subject: Transcript of Friday, January 24th, 2020, 02:40:42 am. Operator: Diana. Visitor: Traveler 
To: < [ mailto:[email-masked] | [email-masked] ] > 

	

	

		

	

Chat transcript 

		

ref [ https://jaywaytravel.com/tour/italy/?ti=CI&gclid=EAIaIQobChMIkL-drpmb5wIVEoeGCh0cXgHWEAAYAyAAEgIM5fD_BwE | 
https://jaywaytravel.com/tour/italy/?ti=CI&gclid=EAIaIQobChMIkL-drpmb5wIVEoeGCh0cXgHWEAAYAyAAEgIM5fD_BwE ] 

	

	

	
		Traveler 	Fri, 01/24/20 02:40:42 am UTC 	

	Yes 	

	

		Diana 	02:40:42 am 	

	Hi there, can we help you plan your upcoming vacation? 
	Hi There. 
	How can I help you today? 	

	

		Traveler 	02:42:18 am 	

	The 8 day Italy tour. How many people are on tour with us? 	

	

		Diana 	02:44:07 am 	

	Please allow me a moment to check this for you. 
	Our average group size is 6 people. 
	For further details, you can go through this link:- [ https://europesideways.com/ | 
https://europesideways.com ] 	

	

		Traveler 	02:47:08 am 	

	Thanks 	

	

		Diana 	02:47:25 am 	

	Is there anything else I can assist you with? 
	Are we still connected? 	

	

		Duration: 9m 19s 

		Chat started on: [ https://jaywaytravel.com/itineraries/italy-condensed-classics#price-guide | 
https://jaywaytravel.../italy-condensed-classics#price-guide ] 
		Referrer: [ https://jaywaytravel.com/italy | 
https://jaywaytravel.com/italy ] 
		Visitor geolocation: Cape Coral, Florida, United States / 71.215.162.131 

	
	
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Charles Neville 
Marketing Director 
JayWay Travel Inc. 
M +420 720 574 576 
T +1 914 500 898 4 
E [ mailto:[email-masked] | [email-masked] ] 
W [ http://www.jaywaytravel.com/ | www.jaywaytravel.com ] 
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BQ_END