Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Adithya Srivastava <[email-masked]>, Bharat Sharma <[email-masked]>, Arjun Hurry <[email-masked]>, Deeksha Dadu <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Dimpy Chawla <[email-masked]>, [email-masked]
Date: Tue, 21 Jan 2020 19:38:57 +0530

@bharat sharma <[email-masked]> Ticket #86827 You didn't change
the auto-ship date as promised. What's the reason today for this kind of
repeated mistake? No UC notes either??

@bharat sharma <[email-masked]>  Ticket #85313 This ticket was
in pending status and you mentioned it has been escalated, did you escalate
to Deb through webmail/gmail?

Thanks
Arif
Cheers to life :-)

On Wed, Jan 15, 2020 at 12:45 AM Phaedrus Arif <[email-masked]> wrote:

> Hi Team
>
> Please follow up on the declined orders and update the UC notes
> accordingly:
> EH-202001101117-577650
> EH-202001120038-577265
> EH-202001130725-566697
> EH-202001132345-577016
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus Arif <[email-masked]> wrote:
>
>> @bharat sharma <[email-masked]>   Ticket #86346 Please
>> refrain using the term "Return Label" or rather use "return authorization"
>> as return label implies we are paying for the return postage which is
>> certainly not the case.
>>
>>
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Dimpy Chawla <[email-masked]> Ticket #86256 Thanks Please
>>> be informed none of the supplements is totally organic, rather use "mostly
>>> organic". It's an all-natural supplement but not totally organic.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Arjun Hurry <[email-masked]>  EH-201812240102-322833  You
>>>> reinstated the auto-ship, however,
>>>> the credit card had to be updated since there was no recent order
>>>> processed and
>>>> the information is wiped off when you reinstate the subscription after
>>>> a long time.
>>>> You could double-check after reinstating the auto-ship to confirm if
>>>> the card # still shows up.
>>>> I have emailed the customer for this one ZD 86015.
>>>>
>>>>  @Adithya Srivastava <[email-masked]> Ticket #85983 I
>>>> just want to inform we must include the 50% refund offer in any case as the
>>>> customer could change the mind
>>>> on the full refund cause of the return postage and long wait. It helps
>>>> us save as much we can.
>>>>
>>>> @bharat sharma <[email-masked]>  Ticket #75302 So, here we
>>>> go again with the auto-ship still not being canceled even after informing
>>>> the customer.
>>>> Do I have to keep anticipating this specific repeated mistake from you
>>>> so frequently?
>>>> How would you want me to respond on this in the future in a
>>>> constructive way even after pointing out many a time, Bharat? No UC notes...
>>>>
>>>>  Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @bharat sharma <[email-masked]>  Ticket #85939
>>>>> EH-201912170025-188216 You left a note about canceling the auto-ship
>>>>> but it has not been canceled yet.
>>>>> Did you confirm with the customer, if so, please cancel the auto-ship
>>>>> subscription and let me know?
>>>>> I have left the ticket open for you so please do what's needed and
>>>>> close the ticket.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> Ticket #85915  @ Dustin (Alias) Please don't forget to inform the cx
>>>>>> about the last order shipped or else the cx could come back shouting at us
>>>>>> after putting in the cancellation request.
>>>>>>
>>>>>>
>>>>>>
>>>>>>  Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team
>>>>>>>
>>>>>>> *FREE BOTTLE OFFER*
>>>>>>> I would just like to clarify one thing about the freehfl.com, this
>>>>>>> website is not live and we are not definite if it will ever be. If any
>>>>>>> customer comes and asks about the "Free Bottle Offer", we need to inform
>>>>>>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>>>>>>> not any kind of lucky draw. They could simply visit the website
>>>>>>> freehfl.com and fill in their details and once the website goes
>>>>>>> live, they will be notified, that's all we need to inform.
>>>>>>>
>>>>>>> Please let me know if anyone has any doubt on this one.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @bharat sharma <[email-masked]>  Ticket #77691  Could
>>>>>>>> you help me understand why did you offer the STS price where the customer
>>>>>>>> only wanted us to hold it off and would surely get back to reinstate the
>>>>>>>> auto-ship? This is certainly not a wise decision. It wasn't necessary for
>>>>>>>> this situation.
>>>>>>>>
>>>>>>>> @bharat sharma <[email-masked]> Ticket #85836  Why
>>>>>>>> didn't you inform the customer about the order that's been processed on
>>>>>>>> 12/17 as he will surely come backfiring at us?
>>>>>>>> You mentioned in UC notes about the customer asking to cancel
>>>>>>>> auto-ship and you offered STS, which is definitely not the case.. What's
>>>>>>>> going on here mate?
>>>>>>>>
>>>>>>>> @bharat sharma <[email-masked]> Ticket #85839 & 84733 Why
>>>>>>>> multiple replies?? You could have simply answered in one reply.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM Phaedrus Arif <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>> #84650  EH-201911090134-111773  Why did you cancel the auto-ship
>>>>>>>>> of BFO when the customer never even asked for it?? She clearly mentioned
>>>>>>>>> about cancelling CheatMeals which I had cancelled, so what was the need to
>>>>>>>>> cancel BFO?? Please explain.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @Anush Saxena <[email-masked]>:
>>>>>>>>>> EH-201911280010-555983  This customer on chat asked you to
>>>>>>>>>> cancel his auto-ship and you confirmed the customer it was cancelled.
>>>>>>>>>> However, I cross-checked and saw you didn't mention anything in the notes
>>>>>>>>>> and didn't cancel the auto-ship either. Please give an explanation worth
>>>>>>>>>> listening to. This is not appreciated...
>>>>>>>>>>
>>>>>>>>>> @bharat sharma <[email-masked]> Saw your chat with
>>>>>>>>>> John Sullivan and you did not respond to him when he asked where to go from
>>>>>>>>>> here after not being able to place the order online and the chat was ended.
>>>>>>>>>> What went on? Please explain.
>>>>>>>>>>
>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85490 We
>>>>>>>>>> need to inform the customer about the last auto-ship order
>>>>>>>>>>  if it has been delivered to the customer so they cannot come
>>>>>>>>>> backfiring at us. Please make sure to inform the
>>>>>>>>>>  customers in the future in similar situations.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85387  No
>>>>>>>>>>> notes in UC, how are we supposed to respond if you do not mention what's
>>>>>>>>>>> going on with the exchange instructions. Please make sure to outline the
>>>>>>>>>>> concern in UC notes to make it easier for the next agent to work on it.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> ZD  Ticket
>>>>>>>>>>>> #85034  You shared the previous order of this customer to
>>>>>>>>>>>> Jessica to cancel and the recent order has been already shipped.
>>>>>>>>>>>> Did you not realize the order id you were sharing was from the
>>>>>>>>>>>> previous month?
>>>>>>>>>>>>
>>>>>>>>>>>> @team: Why is no one answering to the webmail since yesterday?
>>>>>>>>>>>> There have been pending emails where the customers wanted to
>>>>>>>>>>>> place the order under the Black Friday Sale and today we cannot get them
>>>>>>>>>>>> the discount.
>>>>>>>>>>>>
>>>>>>>>>>>> Agents during the afternoon/evening shift also did not respond
>>>>>>>>>>>> to many of the zendesk tickets and some of them were still open without any
>>>>>>>>>>>> response.
>>>>>>>>>>>> Is there a need to REMIND each one individually??
>>>>>>>>>>>>
>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT CODE AT
>>>>>>>>>>>> THE TIME OF PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>>>>>>>>>>> This will not be accepted if anyone is found applying more than
>>>>>>>>>>>> one coupon code on any order placed over the phone. WE DO NOT CLUB
>>>>>>>>>>>> DIFFERENT
>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84825 Are
>>>>>>>>>>>>> you not aware of how to cancel international orders? Dr. Sam recently
>>>>>>>>>>>>> shared a link to a video explaining how to do it. Please check the webmail
>>>>>>>>>>>>> and go through the link so we do not have to escalate such cases again.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> ZD   80111  This
>>>>>>>>>>>>>> customer's auto-ship subscription was cancelled and he only requested to
>>>>>>>>>>>>>> postpone the shipment. Any reason you cancelled the subscription as the
>>>>>>>>>>>>>> customer was waiting on his November's order?.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84367
>>>>>>>>>>>>>>> You did not update the notes in UC for this customer's request. I
>>>>>>>>>>>>>>> accidentally happen to check this since the customer also emailed Dr. Sam
>>>>>>>>>>>>>>> about it. Please make sure to leave the notes in UC for the next agent to
>>>>>>>>>>>>>>> work on it without running around.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please go through this update from Dr. Sam
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi everyone - I wanted to show you how this can be done on
>>>>>>>>>>>>>>>> your own, through our shipping platform at ship station.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> NOTE: this is for international orders, not domestic -
>>>>>>>>>>>>>>>> which is done by Jessica
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Here's the video explaining it all
>>>>>>>>>>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> And your login
>>>>>>>>>>>>>>>> U = [email-masked]
>>>>>>>>>>>>>>>> P = robert5353
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please let me know your questions
>>>>>>>>>>>>>>>> thanks
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>> #83716  The customer called in to complain at your
>>>>>>>>>>>>>>>>> response that sounded unprofessional to him. In such cases, where there is
>>>>>>>>>>>>>>>>> no tracking info available, please escalate to Deb to look into the matter.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket #84098
>>>>>>>>>>>>>>>>>> You did not remove BPOC from the auto-ship orders as the customer asked to
>>>>>>>>>>>>>>>>>> remove the supplement from the original order. So he won't need that in the
>>>>>>>>>>>>>>>>>> future too unless he only asked you to remove it only for this order.
>>>>>>>>>>>>>>>>>> Please check with the customer if you need to.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>> #84063 : The customer can manage the auto-ship orders
>>>>>>>>>>>>>>>>>>> except for a few little things, so in this case, please share the link with
>>>>>>>>>>>>>>>>>>> them so they could create their account and manage their orders:
>>>>>>>>>>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>>>>>>>>>>> You could create a demo account using your email and see
>>>>>>>>>>>>>>>>>>> what all things the customers could do form their account and advise them
>>>>>>>>>>>>>>>>>>> accordingly for future reference.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>> #83692  Did you read the query clearly where the
>>>>>>>>>>>>>>>>>>>> customer mentioned he received one of the orders? You escalated to Deb
>>>>>>>>>>>>>>>>>>>> mentioning both the orders were not delivered. Please make sure to read
>>>>>>>>>>>>>>>>>>>> what the customer writes several times to ensure you respond correctly.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>> #84024   Please be careful about creating the urgency
>>>>>>>>>>>>>>>>>>>> as Dr Sam has tons of stuff to do every day, you could have simply emailed
>>>>>>>>>>>>>>>>>>>> him for his opinion on this one and he would answer when he can.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>> #83897
>>>>>>>>>>>>>>>>>>>>> Why did you not leave any note in UC regarding the
>>>>>>>>>>>>>>>>>>>>> return request? The customer came on chat saying he emailed for returning
>>>>>>>>>>>>>>>>>>>>> the supplement but I did not see any notes in his order details, so I had
>>>>>>>>>>>>>>>>>>>>> to find it in zendesk.. Please make sure to leave the notes in UC so it
>>>>>>>>>>>>>>>>>>>>> doesn't become a runaround for the next agent to address the customer's
>>>>>>>>>>>>>>>>>>>>> issue.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83795
>>>>>>>>>>>>>>>>>>>>>> This order was placed by us and the shipping was done by Saem. The return
>>>>>>>>>>>>>>>>>>>>>> instructions will be the same as what we usually do. The return or refund
>>>>>>>>>>>>>>>>>>>>>> was only if there was a shipping issue. Hope it's clear. Thanks
>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>  Ticket #83816 shipping This was a first-time
>>>>>>>>>>>>>>>>>>>>>> purchase and sharing the link to update CC info won't work. We need to call
>>>>>>>>>>>>>>>>>>>>>> the customer or ask the cx to call us to process the payment. I have spoken
>>>>>>>>>>>>>>>>>>>>>> with the customer. When you pull the order next time in such cases, make
>>>>>>>>>>>>>>>>>>>>>> sure to send the CC link only if previous order/s went through.
>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your
>>>>>>>>>>>>>>>>>>>>>> chat with a customer form New Zealand and was surprised to see your
>>>>>>>>>>>>>>>>>>>>>> response:
>>>>>>>>>>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>>>>>>>>>>> Mark if the website is not letting you order the
>>>>>>>>>>>>>>>>>>>>>> supplement then there is nothing we can at this point of time.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> You could have offered a call to help him placing the
>>>>>>>>>>>>>>>>>>>>>> order or share the link of the website to place the order, he could be
>>>>>>>>>>>>>>>>>>>>>> simply having a technical/browser issue. If we do ship to New Zealand,
>>>>>>>>>>>>>>>>>>>>>> which you mentioned, then how can you simply evade by saying if the website
>>>>>>>>>>>>>>>>>>>>>> is not letting you place the order, we can't do anything. This wasn't
>>>>>>>>>>>>>>>>>>>>>> handled properly at all.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>> #83805  Did you not try to find the details with the
>>>>>>>>>>>>>>>>>>>>>> customer's name? It showed up when I pulled up the name.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>> #83804 Were you not trained on how to process
>>>>>>>>>>>>>>>>>>>>>> refunds? We could process the refund in such cases without escalating it to
>>>>>>>>>>>>>>>>>>>>>> Deb. Please check with @Pritish Nandi
>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> on how to do refunds and do
>>>>>>>>>>>>>>>>>>>>>> it yourself the next time.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>> #83811  Please add Grammarly to your system's chrome
>>>>>>>>>>>>>>>>>>>>>> browser as the grammatical errors are pretty high in the response.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>> #83769  No notes on the order in UC, secondly, the
>>>>>>>>>>>>>>>>>>>>>>> customer had a concern about free shipping not being applied on the order,
>>>>>>>>>>>>>>>>>>>>>>> but it was applied. Not sure if you checked it thoroughly. Did you go
>>>>>>>>>>>>>>>>>>>>>>> through the customer's concern and checked the details before sending your
>>>>>>>>>>>>>>>>>>>>>>> response??
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83535  If
>>>>>>>>>>>>>>>>>>>>>>>> the customer had a shipping address issue, we also need to confirm the
>>>>>>>>>>>>>>>>>>>>>>>> correct shipping address for future orders or else the next auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>> will go back to the same old address. We need to ask the customer to verify
>>>>>>>>>>>>>>>>>>>>>>>> the updated shipping address to avoid any future inconvenience.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD #  83685
>>>>>>>>>>>>>>>>>>>>>>>>> You forgot to mention the auto-ship order shipped out today in your
>>>>>>>>>>>>>>>>>>>>>>>>> response. I have shared the feedback recently with you on informing the
>>>>>>>>>>>>>>>>>>>>>>>>> customers about the order shipment in such cases so they do not come
>>>>>>>>>>>>>>>>>>>>>>>>> backfiring at us. Please make sure to let the customers know if the order
>>>>>>>>>>>>>>>>>>>>>>>>> has not been delivered when they ask to cancel.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83547
>>>>>>>>>>>>>>>>>>>>>>>>>> I do not see any escalation note for the refund of the item requested to be
>>>>>>>>>>>>>>>>>>>>>>>>>> removed. Jessica has confirmed the order update. Please ensure to leave the
>>>>>>>>>>>>>>>>>>>>>>>>>> ZD ticket open in such cases so either LSM or Deb could process the refund
>>>>>>>>>>>>>>>>>>>>>>>>>> accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83541
>>>>>>>>>>>>>>>>>>>>>>>>>>> You mentioned  Blood Flow Optimizer for the
>>>>>>>>>>>>>>>>>>>>>>>>>>> exchange but the order with the customer's details show it's for  Blood
>>>>>>>>>>>>>>>>>>>>>>>>>>> Pressure Optimizer, was there a different order
>>>>>>>>>>>>>>>>>>>>>>>>>>> for BFO which this customer placed and now wants to exchange as I do not
>>>>>>>>>>>>>>>>>>>>>>>>>>> see any notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat with this
>>>>>>>>>>>>>>>>>>>>>>>>>>> customer and he wanted to know about the refund procedure but you mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>> about taking the tests which would be more apt for the $100 cashback,
>>>>>>>>>>>>>>>>>>>>>>>>>>> instead you could have simply emailed him the return instructions. He cut
>>>>>>>>>>>>>>>>>>>>>>>>>>> off the chat and emailed about the return instructions later.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83350  We needed to change the next auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>> date as well since the customer just received her recent order. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>> remember to change the auto-ship date in such cases and inform the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>> so they could make any change if they wish to on the auto-ship orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #83341 We
>>>>>>>>>>>>>>>>>>>>>>>>>>>> need to inform the customer of the recent order that is on the way or else
>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer could come back complaining we still shipped the order after
>>>>>>>>>>>>>>>>>>>>>>>>>>>> they requested to cancel, we must inform about the last auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipped in case the customer hasn't received it yet. Also, please make sure
>>>>>>>>>>>>>>>>>>>>>>>>>>>> to add the order # in the tickets you respond to.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order, please escalate to Deb or do it only after getting a confirmation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from Jessica about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saw your chat on offering 10% discount, you could share the link on the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat response, no need to keep the customers waiting and also it saves you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the time to draft the response. Simply share the discount link through chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83236 We must escalate the international
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order address issues to Sam and Deb simultaneously asap as those are
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> fulfilled within minutes and escalating to Deb only won't do good since she
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> comes to work late night. This order could have been shipped already.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83240work When a customer asks for refund
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> without mentioning the reason, then we must ask the reason and see if we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could avoid the return by offering an alternative. Please avoid offering
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> return instructions in the first response unless the customer has explained
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the escalation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to Jessica for an international order when we're supposed to escalate the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> international orders to Sam n Deb. Were you not informed of it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83033 EH-201910031238-299377 Why refund the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order from a previous date as we need to get a confirmation from Jessica
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> first in case the order is shipped or not and then process the refund
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> accordingly?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty <[email-masked]> saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat response: Adam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist you with?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Where did you get this info from?? Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check on the order page if we do ship to Turkey or just took a wild guess??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please make sure to not give false information and cross-check on such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> things on the website first.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer came back complaining he was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> provided false information. You must be very careful with the information
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you provide.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush Saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake. It was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> my bad I forgot to change the year while cancelling Autoship. I'll be more
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careful while handling such cases and make sure to check the cancellation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> twice.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Kaeiara Blythe
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Delfino" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019 8:07:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83104  You didn't change the year to 2099
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> at the time of cancelling the auto-ship. Please be careful of such a petty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mistake that could become a big issue if the customer is charged again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email, will be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careful from now onwards.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the scope of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Deeksha Dadu"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019 8:34:17
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working for HFL.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I think it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the response
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and was consulting me but while I was checking he accidentally hit on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> submit which he did not intended to. So it was sent before I could have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained him the details of the order. So the feedback was provided to him
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asap and also by the time I drafted the response saw you have sent it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already so did not get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019 19:50:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #83042  Did you go through the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> notes before sending your response? Please make sure to go through the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> notes before sending your reply so the customer doesn't get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You mentioned the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrong ticket # 82993, it should have been 82990. 82995, I have corrected
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it. You could have simply escalated to Deb to refund the difference without
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> intimating Sam. Anyway, please make sure to update the correct ticket # in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number sorry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to mention the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed us and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wanted to place the order but she was very confused about the pricing of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the products which are given on the website, I also apologised to her for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> calling her late.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2:37:10 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the order and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wait for 10 to 15 minutes and once the order is processed, we could cancel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it later or make any further changes as necessary. Its okay to modify the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> autoship after a while or ask somebody to make the change if you get busy
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with other tasks. Anyway, we don't want to risk with future orders so its
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> better to cancel the subscription. The customers could reinstate anyway
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> once they are sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21 Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hajam, <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order and  it's not possible to perform both the operations at a time. So
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that's why I used the override option to cancel all future orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Moreover, I'll be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:17:08 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please disable
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the auto-ship when a customer isn't sure of the next AS order, we are not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sure with editing the frequency overrides will process or not process as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there has been instances where the auto-ship orders were still processed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> when the year of AS order wasn't changed. Please make sure to cancel the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription instead. Make sure you change the next attempt year to 2099 as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You refunded
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the wrong amount, the customer wasn't charged the full amount of $39.97 as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a discount of $5 was applied on the price of the bottle. Please make sure
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not to repeat such mistakes and check how much was the customer was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> originally charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake, the CX
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had 4 auto-ship orders and I only cancelled 3, there was another auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24 September, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82691 : Customer mentioned clearly
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> he was satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-201909230058-388740
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer had a chat and a call with you in the past where you canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> his 2 different auto-ship subscription but missed out on another active
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for which he was charged today. He wasn't happy about it but I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> convinced him to accept a 50% refund. This was totally our mistake. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure to check thoroughly all the active auto-ship even if you have to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36 PM Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I thought
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> something had changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:27:28 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked that.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23 Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry, <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised Shakeel on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this ticket. Reviewing the shipping price on the order, this is expedited
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping, not standard. Standard shipping is 12-21 business days. Did I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 9:13:37 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>   EH-201909161405-555954
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer's wife chatted with you, Arlene, she had an order but on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. You were not able to find the details and you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked for the right information but somehow the customer had no idea that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was on her husband's name and email. I just wanted to bring this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to your attention, if it's a PayPal order, then ask for the email
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> associated with the PayPal account so we could pull up the order details in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future. I reviewed the chat and called her up to probe more into it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She already raised a dispute but I convinced her to cancel her request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anyway, you followed the procedure but this is new to you, so I thought to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> let you and everyone else know that *PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders could be pulled up by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 82519
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> The estimated delivery time is 12-21 days, not 11-15 days. Please inform
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customers' accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports. There
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> were no other ongoing chats or calls at that time.  In any case, I am very
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> well aware of the flow on all the processes at night and provided that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there are two agents at night, this explanation will not quite work. Even
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if there were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> carelessness and I appreciate your promise that this will not be repeated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I consider you a responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not Arif’s
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> job to keep checking your mistakes. I will not accept any such careless
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mistakes again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August 2019 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 12:57 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anush saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi (LSM)" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling multiple
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chats a time. And I don't know how I forgot to send return instruction to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer. In the future, I am not going to repeat this silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July 31, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a very good
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10, Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977  You had a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat with this customer where you were supposed to email her the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. I couldn't find any notes or email in Zendesk. Did you forget
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to send it, if so, why??? You also did not cancel her auto-ship since she
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will be returning the original order. What's going on here?? Why is such a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly n lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>