Subject: Re: I can't login to my scheduler
From: Pritish Nandi <[email-masked]>
To: Rea Zuasola <[email-masked]>
Date: Tue, 21 Jan 2020 02:20:20 -0700 (MST)

Hi Rea, 

Thank you for reaching out to us. 

We are sorry to hear about the issues with Virtual. 

Are you trying to login for the first time? If yes, please use the temporary password mentioned on the on-boarding email and follow the activation steps for your scheduler. You can refer to the link below - 

(Insert link for Activation) 

If you have previously logged in before then you might want to reset the password via the forgot password link and setup a new password for the scheduler. Please see the link below for the steps. 

(Insert Link for forgot username and password) 

If you change the password for the scheduler do not forget to change it to the app otherwise it would show you an error and not sync with the scheduler. You can unlock the padlock on the app>>Settings> Locate "Login with new password" and login with the new password for a smooth operation of your Virtual. 

Hope this helps. We will leave this ticket open for another 48 hours. Do let us know if you need assistance with anything else. 

From: "Rea Zuasola" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, January 20, 2020 7:43:11 PM 
Subject: I can't login to my scheduler 

Hi Pritish, 

We have received your inquiry about difficulty in logging in to the scheduler. 

You need to login via a desktop using your LES MILLS username ( [ mailto:[email-masked] | [email-masked] ] ) and password created by you. Not the temporary password in the on-boarding email. 

If you have not changed your temporary password please follow the below link to access the scheduler on your desktop and begin setup: 

[ https://uk.lesmillsvirtual.com/virtual/signup | https://uk.lesmillsvirtual.com/virtual/signup ] 

Please refer to the solution 'What are the steps to activate my account for the first time' for a detailed step by step guide: 

[ https://lesmillsvirtualapp.freshdesk.com/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time- | https://lesmillsvirtualapp.freshdesk.com/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time- ] 

Please let me know if this helps or get back to us for further support. 

Best Regards, 
Rea 
Customer Services 
Les Mills Virtual App