Subject: Transcript of Monday, January 20th, 2020, 11:25:07 pm. Operator: Kathy. Visitor: Traveler
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 20 Jan 2020 18:39:27 -0500

Chat transcript

	

	Kathy Mon, 01/20/20 11:25:07 pm UTC
	
		Hi there, can we help you plan your upcoming vacation?

	Traveler  11:25:07 pm
	
		Hey Arthur

	Kathy 11:25:26 pm
	
		Hi there

	Traveler  11:25:37 pm
	
		oops now your Kathy

	Kathy 11:25:48 pm
	
		Yes

	Traveler  11:25:53 pm
	
		Hi Kathy
	
		we Traveled with Jayway several years ago to Croatia and it was wonderful
	
		We are now looking to visit

	Kathy 11:26:54 pm
	
		That's great to know

	Traveler  11:26:59 pm
	
		Austria

	Kathy 11:27:23 pm
	
		Sure. We can arrange a customize tour based on your preference, budgets and requirement

	Traveler  11:27:40 pm
	
		Back then I dealt directly with Jay T

	Kathy 11:28:04 pm
	
		I have can have one of our travel expert to get back to you for some options
	
		How many members would there be in the travel group? Please specify if there are children traveling with you.

	Traveler  11:28:42 pm
	
		Need to know if we schedule a few weeks in Austria if we could go of the grid
	
		  no kids and just two of us

	Kathy 11:29:29 pm
	
		How many days (duration) are you planning this holiday for? Do you also know when you would want to leave?

	Traveler  11:31:06 pm
	
		Let me explain, we know people in Salzburg and might be spending a few days with them  so we would need any services for that period of time.
	
		not need services
	
		 couple of weeks at least  Not until

	Kathy 11:31:57 pm
	
		I understand

	Traveler  11:31:59 pm
	
		September

	Kathy 11:32:34 pm
	
		However please note that we provide complete packages of accommodation, tours and transfers for trips.

	Traveler  11:34:06 pm
	
		Yes we know that...for example:  We go on our own on a monday and don't pickup your services again on Friday or when ever

	Kathy 11:34:31 pm
	
		Well that is fine but like ive said we can only offer complete package
	
		as we specialize in complete packages and don't provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including our expert trip planning, on-the-ground concierge service, accommodations, transfers, excursions and other local services we are happy to assist.

	Traveler  11:36:06 pm
	
		I guess a phone call would be better to explain because I dont think you understand what I'm asking here

	Kathy 11:36:08 pm
	
		I totally understand your concern that there are times you might not need our service in certain days.
	
		So this means we will only arrange a custom package tour when you  would want our service but it should be a complete package

	Traveler  11:38:39 pm
	
		ok thanks I guess we will find an other avenue.  Ill call when I have more time to discuss

	Kathy 11:38:42 pm
	
		Sure thing

	Traveler  11:38:48 pm
	
		TY

	Kathy 11:39:15 pm
	
		You're welcome

	14m 20s

Referrer: https://jaywaytravel.com/

Visitor geolocation: Goffstown, New Hampshire, United States / 71.192.13.33

E-mail from https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&amp;utm_medium=email&amp;utm_campaign=