Subject: Re: Charlotte's message
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Olesia Dhas <[email-masked]>, tasuku yamamoto <[email-masked]>, bharat sharma <[email-masked]>, Adithya Srivastava <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 15 Jan 2020 09:23:05 -0700 (MST)

Understood, thank you -AJ 

From: "Deeksha" <[email-masked]> 
To: "arjun hurry" <[email-masked]>, "Olesia Dhas" <[email-masked]>, "tasuku yamamoto" <[email-masked]>, "bharat sharma" <[email-masked]>, "Adithya Srivastava" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 18:48:45 
Subject: Charlotte's message 

Hi all, 

Please see below the message from Charlotte. Despite her repeated reminders, she is still noticing people who are not not doing this. This cannot happen please 

can we please all be clear that when a customer comes through support with a vague report of an issue we should get the username and check kibana straight away for Video Player disconnects and let the customer know what we see 

@ Pritish: can you please inform all the new agents as well? Thanks 

Regards, 
Deeksha