Subject: Freshdesk update
From: Adithya Srivastava <[email-masked]>
To: Olesia Dhas <[email-masked]>, Pritish Nandi <[email-masked]>, Hritick Diwakar <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 15 Jan 2020 07:49:50 -0700 (MST)

Hi All, 

We have some new field in FRESHDESK (vilano) 
See attached, Freshdesk 1. 

While working on tickets, try to find the Channel Order Number. If it is Ebay, you might have to search for the order number at the ebay portal just click on "View order details" and it will redirect you to the order page, there on the extreme left hand side you can see the order number (As instructed below) 

.1 

.2 

While for other channels the order ID will be found on the ticket itself or you can search it in the SellerCloud with name or tracking number or transaction ID or email ID. 

You will find the Order creation date on the ShipStation. The most common way to locate orders in ShipStation is to use SellerCloud Order Number. You can find it by searching with the above listed method, it will be a 7-digit numeric number starting from 5******. 

Now, the tracking number, it can also be found at the ShipStation. 

See attached (Freshdesk 2) | This is how your ticket should look before after updating all the information. 

Reference ticket: [ http://help.venditiogroup.com/a/tickets/730049 | http://help.venditiogroup.com/a/tickets/730049 ] 

Please reach out to [email-masked] in case you have any difficulty in following the above steps. 

Regards 
Adithya Srivastava