Subject: Re: [Zendesk Support] Re: WeChat Integration
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Date: Mon, 13 Jan 2020 04:24:27 -0700 (MST)

Ah I see, 

It seems that the account owner's email address is specified as [email-masked] so you would be able to use this ID only. Can you send the request with this specified email address? 

Your email account seems unverified at this time. Do let me know how it goes. 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, January 13, 2020 2:30:28 PM 
Subject: Fw: [Zendesk Support] Re: WeChat Integration 

Hi Pritish 

May you please check on the below for me? I need to know about wechat zendesk integration for wechat's miniprograms but seems i cant ask the question myself? 
Would be great if you could help me ask. 

Best, 
Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [ mailto:[email-masked] | [email-masked] ] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

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[ https://twitter.com/UtuGlobal ] 	

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From: Zendesk Support <[email-masked]> 
Sent: Monday, January 13, 2020 4:58 PM 
To: Ilma Afzal <[email-masked]> 
Subject: [Zendesk Support] Re: WeChat Integration 
##- Please type your reply above this line -## 

Hello! 

We’ve got news for you: Your ticket ( [ https://support.zendesk.com/hc/requests/5132987 | #5132987 ] ) has been updated. Feel free to reply to this email with any questions or follow this link to add an update: [ https://support.zendesk.com/hc/requests/5132987 | https://support.zendesk.com/hc/requests/5132987 ] 

Thanks, 

Your friends at Zendesk 

	

Carlos Navarro (Zendesk Support) 

Jan 13, 00:58 PST 

Hi Ilma, 

Thank you for contacting Zendesk Support Advocacy. 

Unfortunately, per our [ https://www.zendesk.com/company/customers-partners/#master-subscription-agreement |  Master Subscription Agreement ] , Support is limited to Agents of accounts. 

Since you are not listed as an account member of ututaxfreehelp.zendesk.com with the email address [ mailto:[email-masked] | [email-masked] ] , I recommend having an administrator on the account reach out to us directly by emailing us from an email address we have on file. 

If this is in error, and you are indeed an agent on the account, please accept my apologies, and understand that these measures are for the security of your account. To continue with this ticket, please first update your agent profile in your Support account with [ mailto:[email-masked] | [email-masked] ] as a secondary email address. Then update the ticket here. 

For more information on how we evaluate and verify identity, please see our [ https://support.zendesk.com/hc/en-us/articles/360035268213-Zendesk-identity-verification |  article here ] . 

Best, 

Carlos Navarro 
Associate Customer Advocate Tier 1 

	

Ilma Afzal 

Jan 13, 00:56 PST 

Hello, I would like to know how we could integrate ZenDesk if we were to start running our WeChat Miniprograms and need ZD support in it? 

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Submitted from: [ https://support.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=wechat+miniprogram |  https://support.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=wechat+miniprogram ] 
This email is a service from Zendesk Support. To learn more about using Zendesk, see our [ https://support.zendesk.com/hc | Product Documentation. ] 
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