Subject: Feedback- Les Mills 3120
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 9 Jan 2020 03:53:38 -0700 (MST)

AJ, 

You did not handle this ticket properly. This customer is LMOD customer first which is visible as per his question. If you were not sure then you could have checked for previously logged tickets for this customer under LMOD freshdesk. 

If we can validate he is LMOD then we can close the ticket then and there. Also, for any invalid ticket we need to give 48 hours closure TAT. But you would have to be careful and check his question (if not related to Virtual). 

Regards, 
Pritish Nandi