Subject: Translation
From: Pritish Nandi <[email-masked]>
To: Nikhil Mittal <[email-masked]>
Date: Wed, 8 Jan 2020 05:44:23 -0700 (MST)

Hi Jule, 

Thank you for your time on call today. 

As discussed, it seems the some aspect of the AV setup you have is failing due to which you are having issues with Virtual. 

We are able to connect to SOTA and has been advised that they are sending a technician who would be checking the Virtual Issue in next 30 mins. However, they feel that the setup might have been changed of what they initially setup. 

@ Hi Markus, 

Hope you are well and thank you for your call. 

As discussed, could you please guide us further to check if there was any changes in the setup. If it could you please send us AV setup diagram and make and model of the EDID they are using. I think SOTA would be able to help us with that information. 

We do see 57 playback issues in the last 30 days with this club which confims the issue with the physical setup of the Virtual. 

It would also a good idea to check and match the recommended equipment we have for Virtual. 

Once we have the details we would be able to check and diagnose this further. 

Regards,