Subject: Translation
From: Pritish Nandi <[email-masked]>
To: Jorge Ortiz <[email-masked]>
Date: Wed, 8 Jan 2020 01:45:41 -0700 (MST)

Hi Jorge, 

Thank you for your time on call today. 

As discussed, the error message occurred due to the app was unpaired with the scheduler. This happened because the app was deleted. 

We never recommend deleting the app anytime as it deletes the content. At this time we were able to remove the device in the scheudler and re-pair the app with the scheduler. 

All the classes would start downloading now on the device and it may take some time depending on the internet speed in your club. 

To optimize these downloads please follow the steps mentioned on the link below - 

[ https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000054280-c%C3%B3mo-optimizar-las-grandes-descargas | https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000054280-c%C3%B3mo-optimizar-las-grandes-descargas ] 

We will close this ticket for now as the issue is resolved. Do let us know if you need assistance with anything else. 

Regards,