Subject: Re: Pending Tickets - Need advise
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: nate garven <[email-masked]>
Date: Mon, 6 Jan 2020 01:13:44 -0700 (MST)

Hi Charlotte, 

This is understood. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "nate garven" <[email-masked]> 
Sent: Monday, January 6, 2020 1:28:10 PM 
Subject: Re: Pending Tickets - Need advise 

Hi pritish 

Please leave them open and I’ll look into it next week. 

Thanks 

Charlotte 

Charlotte Jansen 
Les Mills International 

Charlotte Jansen ​ 	| 	Customer Support B2B 
Les Mills International 	| 	[ mailto:[email-masked] | [email-masked] ] 
www.lesmills.com 
[ https://www.lesmills.com/getbodycombat ] 
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From: Pritish Nandi <[email-masked]> 
Sent: Sunday, January 5, 2020 9:47:28 PM 
To: Charlotte Jansen <[email-masked]> 
Cc: Nate Garven <[email-masked]> 
Subject: Pending Tickets - Need advise 
Hi Charlotte, 

I have come across three tickets where we need your suggestion. 

Ticket#3058 - Age 30 days - AV issue - No External screen error. We have been following up with CXM and the customer however, none of them are responding. This is a Netherland customer. They are also not in sync for the last 20 days. Kibana does not have any data. Shall we follow up and advise for 48 hours closure TAT? 

Ticket#3049 - Age 25 days - Multiple issues- Last issue is the classes not playing fine. We have resolved earlier issues however, still struggling to find what is the issue. They have intermittent sync and Kibana data is not enough to diagnose the issue. But we do see disconnections. He said he is checking with his IT team however, does not respond to our questions. Last email received 6 days ago. Shall we follow up again in few days and request for the AV setup diagram and also EDID? 

Last sync - 6 days ago 

Please suggest. 

Regards, 
Pritish Nandi