Subject: Fwd: Translation
From: Pritish Nandi <[email-masked]>
To: Jorge Mendoza <[email-masked]>
Date: Thu, 2 Jan 2020 09:17:03 -0700 (MST)

FYI 

From: "Pritish Nandi" <[email-masked]> 
To: "Cesar Livera" <[email-masked]> 
Sent: Thursday, January 2, 2020 9:44:56 PM 
Subject: Translation 

Hi David, 

Thank you for sharing the information. 

EDID is the most essential part of the Virtual setup as it is responsible to stabilize the connection between the iPad and the display unit. It is also responsible for extracting the audio so we would need to know the make and model of the EDID. 

Along with that we also do not see a strain relief installed on the Apple Adapter. Please be advised that the wires have come loose, resulting in a broken connection. In this case they should replace the Apple adapter or arrange strain relief. 

I am checking this further with the Level 2 team as well. However, in the meantime I would request you to please share the EDID information and arrange for strain relief.