Subject: Translation
From: Pritish Nandi <[email-masked]>
To: "Cesar Livera " <[email-masked]>
Date: Thu, 2 Jan 2020 07:11:45 -0700 (MST)

Hi Jorge, 

Thank you for your reply and sending the pictures. 

Unfortunately, one of the pictures with the wires and the device is not clear as we are unable to see what device you are using. Could you please take a picture with the name of the device? We need to know if you are using the correct EDID or not. Also, if you have that information handy please do share with us. 

Addition to that could you please help us answer below mentioned questions? 

1. Do you face this issue with all program/classes or just few of them? 
2. If it is with few of the classes then can you share the program name and release numbers or date & time of the issue? 
3. May I know if you are using Virtual at other branches and if they have reported the same issue? 
4. Lastly, could you please schedule a test class in Audio Language English and see if you still have the audio issues? 

We look forward to your reply. 

Regards,