Subject: Transcript of Wednesday, January 1st, 2020, 08:26:34 pm. Operator: Arthur. Visitor: Traveler
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 1 Jan 2020 15:44:15 -0500

Chat transcript

	

	
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	Arthur Wed, 01/01/20 08:26:34 pm UTC
	
		Hi there, can we help you plan your upcoming vacation?

	Traveler  08:26:34 pm
	
		flight out of YOW

	Arthur 08:26:46 pm
	
		I'm sorry?

	Traveler  08:27:03 pm
	
		Beer, Wine, and History trip in April 2020

	Arthur 08:28:29 pm
	
		OK - if I'm understanding you correctly, you're looking to plan a trip to Prague and Budapest with the Beer, Wine, and History itinerary?
https://jaywaytravel.com/itineraries/prague-budapest-tour

	Traveler  08:29:09 pm
	
		yes, wondering if you also have a similar option of Budapest and Croatia

	Arthur 08:29:30 pm
	
		Great! Thank you for clarifying that. We can look into some options for you to add Croatia. How many members would there be in the travel group? Please specify if there are children travelling with you.

	Traveler  08:33:59 pm
	
		2 adults. Flight out of Ottawa (YOW)

	Arthur 08:34:29 pm
	
		Thank you. Please be advised that our specialty is the land portion of a trip, so we are unable to book flights to and from Europe. We are happy to take care of flights within Europe as part of your trip package, although we are generally unable to use your miles or points for these bookings. If you would like some help or tips, we can give advice for finding flights to and within Europe.

	Traveler  08:35:43 pm
	
		OK, I can book my own flights. So what is included, the hotels, meals and excursions?

	Arthur 08:36:48 pm
	
		We will provide you a complete package with accommodation, transfers, transport tickets, day trips, city tours and excursions. For custom group travel we can make arrangements at selected restaurants for group meals but in our experience for the majority of our guests traveling unescorted there is no advantage to be had from including meals beyond breakfast. We believe every mealtime is an opportunity to try something local and different so for this reason we make dining recommendations in the customized Guest Page we prepare for your trip based on our own visits and suggestions from our local partners.
	
		We can certainly look into the viability of this trip for you, let me have one of our travel experts contact you. May I get your name, email, and phone number, please?

	Traveler  08:38:31 pm
	
		OK, so what is next?

	Arthur 08:38:51 pm
	
		Our process begins with us scheduling a phone conversation to find out more about where you'd like to travel and your preferences and interests. This initial consultation is provided free of charge with no obligation to purchase.

	Traveler  08:39:15 pm
	
		Keith Miller, [email-masked], 613.277.4500
	
		So, do we schedule the phone call?

	Arthur 08:40:18 pm
	
		Not over this chat, but one of our planners will contact you asap.
	
		Thank you for sharing the details. I will forward your query right away.
	
		Can I help you with anything else?

	Traveler  08:41:58 pm
	
		no, that is good, i will wait to get contacted by one of your planners, thanks

	Arthur 08:42:25 pm
	
		You're welcome! It was nice talking to you. Have a great day, goodbye!

	System 08:44:15 pm
	
		Arthur archived the chat

	17m 41s

Chat has been opened from website: https://jaywaytravel.com/itineraries/prague-budapest-tour#price-guide

Referrer: https://jaywaytravel.com/itineraries

Visitor geolocation: Ottawa, Ontario, Canada / 70.53.31.158

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