Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Adithya Srivastava <[email-masked]>, Bharat Sharma <[email-masked]>, Arjun Hurry <[email-masked]>, Deeksha Dadu <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Dimpy Chawla <[email-masked]>
Date: Wed, 1 Jan 2020 19:40:17 +0530

@Dimpy Chawla <[email-masked]> Ticket #86256 Thanks Please be
informed none of the supplements is totally organic, rather use "mostly
organic". It's an all-natural supplement but not totally organic.

Thanks
Arif
Cheers to life :-)

On Mon, Dec 23, 2019 at 9:27 PM Phaedrus Arif <[email-masked]> wrote:

> @Arjun Hurry <[email-masked]>  EH-201812240102-322833  You
> reinstated the auto-ship, however,
> the credit card had to be updated since there was no recent order
> processed and
> the information is wiped off when you reinstate the subscription after a
> long time.
> You could double-check after reinstating the auto-ship to confirm if the
> card # still shows up.
> I have emailed the customer for this one ZD 86015.
>
>  @Adithya Srivastava <[email-masked]> Ticket #85983 I
> just want to inform we must include the 50% refund offer in any case as the
> customer could change the mind
> on the full refund cause of the return postage and long wait. It helps us
> save as much we can.
>
> @bharat sharma <[email-masked]>  Ticket #75302 So, here we go
> again with the auto-ship still not being canceled even after informing the
> customer.
> Do I have to keep anticipating this specific repeated mistake from you so
> frequently?
> How would you want me to respond on this in the future in a constructive
> way even after pointing out many a time, Bharat? No UC notes...
>
>  Thanks
> Arif
> Cheers to life :-)
>
>
> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @bharat sharma <[email-masked]>  Ticket #85939
>> EH-201912170025-188216 You left a note about canceling the auto-ship but
>> it has not been canceled yet.
>> Did you confirm with the customer, if so, please cancel the auto-ship
>> subscription and let me know?
>> I have left the ticket open for you so please do what's needed and close
>> the ticket.
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>>
>>> Ticket #85915  @ Dustin (Alias) Please don't forget to inform the cx
>>> about the last order shipped or else the cx could come back shouting at us
>>> after putting in the cancellation request.
>>>
>>>
>>>
>>>  Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team
>>>>
>>>> *FREE BOTTLE OFFER*
>>>> I would just like to clarify one thing about the freehfl.com, this
>>>> website is not live and we are not definite if it will ever be. If any
>>>> customer comes and asks about the "Free Bottle Offer", we need to inform
>>>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>>>> not any kind of lucky draw. They could simply visit the website
>>>> freehfl.com and fill in their details and once the website goes live,
>>>> they will be notified, that's all we need to inform.
>>>>
>>>> Please let me know if anyone has any doubt on this one.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @bharat sharma <[email-masked]>  Ticket #77691  Could you
>>>>> help me understand why did you offer the STS price where the customer only
>>>>> wanted us to hold it off and would surely get back to reinstate the
>>>>> auto-ship? This is certainly not a wise decision. It wasn't necessary for
>>>>> this situation.
>>>>>
>>>>> @bharat sharma <[email-masked]> Ticket #85836  Why didn't
>>>>> you inform the customer about the order that's been processed on 12/17 as
>>>>> he will surely come backfiring at us?
>>>>> You mentioned in UC notes about the customer asking to cancel
>>>>> auto-ship and you offered STS, which is definitely not the case.. What's
>>>>> going on here mate?
>>>>>
>>>>> @bharat sharma <[email-masked]> Ticket #85839 & 84733 Why
>>>>> multiple replies?? You could have simply answered in one reply.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Thu, Dec 12, 2019 at 12:55 AM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Adithya Srivastava <[email-masked]>  Ticket #84650
>>>>>> EH-201911090134-111773  Why did you cancel the auto-ship of BFO when
>>>>>> the customer never even asked for it?? She clearly mentioned about
>>>>>> cancelling CheatMeals which I had cancelled, so what was the need to cancel
>>>>>> BFO?? Please explain.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Anush Saxena <[email-masked]>:  EH-201911280010-555983
>>>>>>> This customer on chat asked you to cancel his auto-ship and you confirmed
>>>>>>> the customer it was cancelled. However, I cross-checked and saw you didn't
>>>>>>> mention anything in the notes and didn't cancel the auto-ship either.
>>>>>>> Please give an explanation worth listening to. This is not appreciated...
>>>>>>>
>>>>>>> @bharat sharma <[email-masked]> Saw your chat with John
>>>>>>> Sullivan and you did not respond to him when he asked where to go from here
>>>>>>> after not being able to place the order online and the chat was ended. What
>>>>>>> went on? Please explain.
>>>>>>>
>>>>>>> @bharat sharma <[email-masked]> Ticket #85490 We need
>>>>>>> to inform the customer about the last auto-ship order
>>>>>>>  if it has been delivered to the customer so they cannot come
>>>>>>> backfiring at us. Please make sure to inform the
>>>>>>>  customers in the future in similar situations.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85387  No
>>>>>>>> notes in UC, how are we supposed to respond if you do not mention what's
>>>>>>>> going on with the exchange instructions. Please make sure to outline the
>>>>>>>> concern in UC notes to make it easier for the next agent to work on it.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> ZD  Ticket
>>>>>>>>> #85034  You shared the previous order of this customer to Jessica
>>>>>>>>> to cancel and the recent order has been already shipped.
>>>>>>>>> Did you not realize the order id you were sharing was from the
>>>>>>>>> previous month?
>>>>>>>>>
>>>>>>>>> @team: Why is no one answering to the webmail since yesterday?
>>>>>>>>> There have been pending emails where the customers wanted to place
>>>>>>>>> the order under the Black Friday Sale and today we cannot get them the
>>>>>>>>> discount.
>>>>>>>>>
>>>>>>>>> Agents during the afternoon/evening shift also did not respond to
>>>>>>>>> many of the zendesk tickets and some of them were still open without any
>>>>>>>>> response.
>>>>>>>>> Is there a need to REMIND each one individually??
>>>>>>>>>
>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT CODE AT THE
>>>>>>>>> TIME OF PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>>>>>>>> This will not be accepted if anyone is found applying more than
>>>>>>>>> one coupon code on any order placed over the phone. WE DO NOT CLUB
>>>>>>>>> DIFFERENT
>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84825 Are you
>>>>>>>>>> not aware of how to cancel international orders? Dr. Sam recently shared a
>>>>>>>>>> link to a video explaining how to do it. Please check the webmail and go
>>>>>>>>>> through the link so we do not have to escalate such cases again.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Arjun Hurry <[email-masked]> ZD   80111  This
>>>>>>>>>>> customer's auto-ship subscription was cancelled and he only requested to
>>>>>>>>>>> postpone the shipment. Any reason you cancelled the subscription as the
>>>>>>>>>>> customer was waiting on his November's order?.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84367  You
>>>>>>>>>>>> did not update the notes in UC for this customer's request. I accidentally
>>>>>>>>>>>> happen to check this since the customer also emailed Dr. Sam about it.
>>>>>>>>>>>> Please make sure to leave the notes in UC for the next agent to work on it
>>>>>>>>>>>> without running around.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please go through this update from Dr. Sam
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi everyone - I wanted to show you how this can be done on
>>>>>>>>>>>>> your own, through our shipping platform at ship station.
>>>>>>>>>>>>>
>>>>>>>>>>>>> NOTE: this is for international orders, not domestic - which
>>>>>>>>>>>>> is done by Jessica
>>>>>>>>>>>>>
>>>>>>>>>>>>> Here's the video explaining it all
>>>>>>>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>>>>>>>
>>>>>>>>>>>>> And your login
>>>>>>>>>>>>> U = [email-masked]
>>>>>>>>>>>>> P = robert5353
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please let me know your questions
>>>>>>>>>>>>> thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>> #83716  The customer called in to complain at your response
>>>>>>>>>>>>>> that sounded unprofessional to him. In such cases, where there is no
>>>>>>>>>>>>>> tracking info available, please escalate to Deb to look into the matter.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket #84098  You
>>>>>>>>>>>>>>> did not remove BPOC from the auto-ship orders as the customer asked to
>>>>>>>>>>>>>>> remove the supplement from the original order. So he won't need that in the
>>>>>>>>>>>>>>> future too unless he only asked you to remove it only for this order.
>>>>>>>>>>>>>>> Please check with the customer if you need to.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>> #84063 : The customer can manage the auto-ship orders
>>>>>>>>>>>>>>>> except for a few little things, so in this case, please share the link with
>>>>>>>>>>>>>>>> them so they could create their account and manage their orders:
>>>>>>>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>>>>>>>> You could create a demo account using your email and see
>>>>>>>>>>>>>>>> what all things the customers could do form their account and advise them
>>>>>>>>>>>>>>>> accordingly for future reference.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #83692
>>>>>>>>>>>>>>>>> Did you read the query clearly where the customer mentioned he received one
>>>>>>>>>>>>>>>>> of the orders? You escalated to Deb mentioning both the orders were not
>>>>>>>>>>>>>>>>> delivered. Please make sure to read what the customer writes several times
>>>>>>>>>>>>>>>>> to ensure you respond correctly.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #84024
>>>>>>>>>>>>>>>>> Please be careful about creating the urgency as Dr Sam has tons of stuff to
>>>>>>>>>>>>>>>>> do every day, you could have simply emailed him for his opinion on this one
>>>>>>>>>>>>>>>>> and he would answer when he can.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>> #83897
>>>>>>>>>>>>>>>>>> Why did you not leave any note in UC regarding the return
>>>>>>>>>>>>>>>>>> request? The customer came on chat saying he emailed for returning the
>>>>>>>>>>>>>>>>>> supplement but I did not see any notes in his order details, so I had to
>>>>>>>>>>>>>>>>>> find it in zendesk.. Please make sure to leave the notes in UC so it
>>>>>>>>>>>>>>>>>> doesn't become a runaround for the next agent to address the customer's
>>>>>>>>>>>>>>>>>> issue.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]>
>>>>>>>>>>>>>>>>>>> Ticket #83795  This order was placed by us and the
>>>>>>>>>>>>>>>>>>> shipping was done by Saem. The return instructions will be the same as what
>>>>>>>>>>>>>>>>>>> we usually do. The return or refund was only if there was a shipping issue.
>>>>>>>>>>>>>>>>>>> Hope it's clear. Thanks
>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>> #83816 shipping This was a first-time purchase and
>>>>>>>>>>>>>>>>>>> sharing the link to update CC info won't work. We need to call the customer
>>>>>>>>>>>>>>>>>>> or ask the cx to call us to process the payment. I have spoken with the
>>>>>>>>>>>>>>>>>>> customer. When you pull the order next time in such cases, make sure to
>>>>>>>>>>>>>>>>>>> send the CC link only if previous order/s went through.
>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your
>>>>>>>>>>>>>>>>>>> chat with a customer form New Zealand and was surprised to see your
>>>>>>>>>>>>>>>>>>> response:
>>>>>>>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>>>>>>>> Mark if the website is not letting you order the
>>>>>>>>>>>>>>>>>>> supplement then there is nothing we can at this point of time.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> You could have offered a call to help him placing the
>>>>>>>>>>>>>>>>>>> order or share the link of the website to place the order, he could be
>>>>>>>>>>>>>>>>>>> simply having a technical/browser issue. If we do ship to New Zealand,
>>>>>>>>>>>>>>>>>>> which you mentioned, then how can you simply evade by saying if the website
>>>>>>>>>>>>>>>>>>> is not letting you place the order, we can't do anything. This wasn't
>>>>>>>>>>>>>>>>>>> handled properly at all.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket #83805  Did
>>>>>>>>>>>>>>>>>>> you not try to find the details with the customer's name? It showed up when
>>>>>>>>>>>>>>>>>>> I pulled up the name.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>> #83804 Were you not trained on how to process refunds?
>>>>>>>>>>>>>>>>>>> We could process the refund in such cases without escalating it to Deb.
>>>>>>>>>>>>>>>>>>> Please check with @Pritish Nandi <[email-masked]> on
>>>>>>>>>>>>>>>>>>> how to do refunds and do it yourself the next time.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>> #83811  Please add Grammarly to your system's chrome
>>>>>>>>>>>>>>>>>>> browser as the grammatical errors are pretty high in the response.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>> #83769  No notes on the order in UC, secondly, the
>>>>>>>>>>>>>>>>>>>> customer had a concern about free shipping not being applied on the order,
>>>>>>>>>>>>>>>>>>>> but it was applied. Not sure if you checked it thoroughly. Did you go
>>>>>>>>>>>>>>>>>>>> through the customer's concern and checked the details before sending your
>>>>>>>>>>>>>>>>>>>> response??
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> @bharat
>>>>>>>>>>>>>>>>>>>>> sharma <[email-masked]>  Ticket #83535
>>>>>>>>>>>>>>>>>>>>> If the customer had a shipping address issue, we also need to confirm the
>>>>>>>>>>>>>>>>>>>>> correct shipping address for future orders or else the next auto-ship order
>>>>>>>>>>>>>>>>>>>>> will go back to the same old address. We need to ask the customer to verify
>>>>>>>>>>>>>>>>>>>>> the updated shipping address to avoid any future inconvenience.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>> #  83685  You forgot to mention the auto-ship order
>>>>>>>>>>>>>>>>>>>>>> shipped out today in your response. I have shared the feedback recently
>>>>>>>>>>>>>>>>>>>>>> with you on informing the customers about the order shipment in such cases
>>>>>>>>>>>>>>>>>>>>>> so they do not come backfiring at us. Please make sure to let the customers
>>>>>>>>>>>>>>>>>>>>>> know if the order has not been delivered when they ask to cancel.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83547  I
>>>>>>>>>>>>>>>>>>>>>>> do not see any escalation note for the refund of the item requested to be
>>>>>>>>>>>>>>>>>>>>>>> removed. Jessica has confirmed the order update. Please ensure to leave the
>>>>>>>>>>>>>>>>>>>>>>> ZD ticket open in such cases so either LSM or Deb could process the refund
>>>>>>>>>>>>>>>>>>>>>>> accordingly.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83541
>>>>>>>>>>>>>>>>>>>>>>>> You mentioned  Blood Flow Optimizer for the
>>>>>>>>>>>>>>>>>>>>>>>> exchange but the order with the customer's details show it's for  Blood
>>>>>>>>>>>>>>>>>>>>>>>> Pressure Optimizer, was there a different order
>>>>>>>>>>>>>>>>>>>>>>>> for BFO which this customer placed and now wants to exchange as I do not
>>>>>>>>>>>>>>>>>>>>>>>> see any notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat with this
>>>>>>>>>>>>>>>>>>>>>>>> customer and he wanted to know about the refund procedure but you mentioned
>>>>>>>>>>>>>>>>>>>>>>>> about taking the tests which would be more apt for the $100 cashback,
>>>>>>>>>>>>>>>>>>>>>>>> instead you could have simply emailed him the return instructions. He cut
>>>>>>>>>>>>>>>>>>>>>>>> off the chat and emailed about the return instructions later.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83350
>>>>>>>>>>>>>>>>>>>>>>>>> We needed to change the next auto-ship date as well since the customer just
>>>>>>>>>>>>>>>>>>>>>>>>> received her recent order. Please remember to change the auto-ship date in
>>>>>>>>>>>>>>>>>>>>>>>>> such cases and inform the customer so they could make any change if they
>>>>>>>>>>>>>>>>>>>>>>>>> wish to on the auto-ship orders.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #83341 We
>>>>>>>>>>>>>>>>>>>>>>>>> need to inform the customer of the recent order that is on the way or else
>>>>>>>>>>>>>>>>>>>>>>>>> the customer could come back complaining we still shipped the order after
>>>>>>>>>>>>>>>>>>>>>>>>> they requested to cancel, we must inform about the last auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>> shipped in case the customer hasn't received it yet. Also, please make sure
>>>>>>>>>>>>>>>>>>>>>>>>> to add the order # in the tickets you respond to.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on an order,
>>>>>>>>>>>>>>>>>>>>>>>>>> please escalate to Deb or do it only after getting a confirmation from
>>>>>>>>>>>>>>>>>>>>>>>>>> Jessica about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Saw
>>>>>>>>>>>>>>>>>>>>>>>>>> your chat on offering 10% discount, you could share the link on the chat
>>>>>>>>>>>>>>>>>>>>>>>>>> response, no need to keep the customers waiting and also it saves you the
>>>>>>>>>>>>>>>>>>>>>>>>>> time to draft the response. Simply share the discount link through chat in
>>>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #83236 We must escalate the international order
>>>>>>>>>>>>>>>>>>>>>>>>>> address issues to Sam and Deb simultaneously asap as those are fulfilled
>>>>>>>>>>>>>>>>>>>>>>>>>> within minutes and escalating to Deb only won't do good since she comes to
>>>>>>>>>>>>>>>>>>>>>>>>>> work late night. This order could have been shipped already.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #83240work When a customer asks for refund
>>>>>>>>>>>>>>>>>>>>>>>>>> without mentioning the reason, then we must ask the reason and see if we
>>>>>>>>>>>>>>>>>>>>>>>>>> could avoid the return by offering an alternative. Please avoid offering
>>>>>>>>>>>>>>>>>>>>>>>>>> return instructions in the first response unless the customer has explained
>>>>>>>>>>>>>>>>>>>>>>>>>> very clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the escalation to
>>>>>>>>>>>>>>>>>>>>>>>>>>> Jessica for an international order when we're supposed to escalate the
>>>>>>>>>>>>>>>>>>>>>>>>>>> international orders to Sam n Deb. Were you not informed of it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #83033 EH-201910031238-299377 Why refund the
>>>>>>>>>>>>>>>>>>>>>>>>>>> order from a previous date as we need to get a confirmation from Jessica
>>>>>>>>>>>>>>>>>>>>>>>>>>> first in case the order is shipped or not and then process the refund
>>>>>>>>>>>>>>>>>>>>>>>>>>> accordingly?
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty <[email-masked]> saw
>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat response: Adam
>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist you with?
>>>>>>>>>>>>>>>>>>>>>>>>>>> Where did you get this info from?? Did you check
>>>>>>>>>>>>>>>>>>>>>>>>>>> on the order page if we do ship to Turkey or just took a wild guess??
>>>>>>>>>>>>>>>>>>>>>>>>>>> Please make sure to not give false information and cross-check on such
>>>>>>>>>>>>>>>>>>>>>>>>>>> things on the website first.
>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer came back complaining he was
>>>>>>>>>>>>>>>>>>>>>>>>>>> provided false information. You must be very careful with the information
>>>>>>>>>>>>>>>>>>>>>>>>>>> you provide.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush Saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake. It was my
>>>>>>>>>>>>>>>>>>>>>>>>>>>> bad I forgot to change the year while cancelling Autoship. I'll be more
>>>>>>>>>>>>>>>>>>>>>>>>>>>> careful while handling such cases and make sure to check the cancellation
>>>>>>>>>>>>>>>>>>>>>>>>>>>> twice.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Kaeiara Blythe
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Delfino" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019 8:07:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83104  You didn't change the year to 2099 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>> the time of cancelling the auto-ship. Please be careful of such a petty
>>>>>>>>>>>>>>>>>>>>>>>>>>>> mistake that could become a big issue if the customer is charged again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email, will be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careful from now onwards.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the scope of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019 8:34:17 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working for HFL. I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> think it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the response and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was consulting me but while I was checking he accidentally hit on submit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> which he did not intended to. So it was sent before I could have explained
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> him the details of the order. So the feedback was provided to him asap and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> also by the time I drafted the response saw you have sent it already so did
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019 19:50:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83042  Did you go through the notes before
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sending your response? Please make sure to go through the notes before
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sending your reply so the customer doesn't get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You mentioned the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrong ticket # 82993, it should have been 82990. 82995, I have corrected
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it. You could have simply escalated to Deb to refund the difference without
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> intimating Sam. Anyway, please make sure to update the correct ticket # in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number sorry to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mention the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed us and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wanted to place the order but she was very confused about the pricing of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the products which are given on the website, I also apologised to her for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> calling her late.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September, 2019 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Deeksha Dadu"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2:37:10 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the order and wait
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for 10 to 15 minutes and once the order is processed, we could cancel it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> later or make any further changes as necessary. Its okay to modify the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> autoship after a while or ask somebody to make the change if you get busy
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with other tasks. Anyway, we don't want to risk with future orders so its
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> better to cancel the subscription. The customers could reinstate anyway
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> once they are sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21 Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hajam, <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order and  it's not possible to perform both the operations at a time. So
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that's why I used the override option to cancel all future orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Moreover, I'll be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:17:08 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please disable the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship when a customer isn't sure of the next AS order, we are not sure
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with editing the frequency overrides will process or not process as there
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> has been instances where the auto-ship orders were still processed when the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> year of AS order wasn't changed. Please make sure to cancel the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription instead. Make sure you change the next attempt year to 2099 as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You refunded the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrong amount, the customer wasn't charged the full amount of $39.97 as a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> discount of $5 was applied on the price of the bottle. Please make sure not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to repeat such mistakes and check how much was the customer was originally
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake, the CX had 4
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders and I only cancelled 3, there was another auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24 September, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82691 : Customer mentioned clearly he
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-201909230058-388740
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer had a chat and a call with you in the past where you canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> his 2 different auto-ship subscription but missed out on another active
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for which he was charged today. He wasn't happy about it but I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> convinced him to accept a 50% refund. This was totally our mistake. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure to check thoroughly all the active auto-ship even if you have to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36 PM Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I thought something
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:27:28 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked that.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23 Arjun Hurry, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised Shakeel on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this ticket. Reviewing the shipping price on the order, this is expedited
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping, not standard. Standard shipping is 12-21 business days. Did I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:13:37 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>   EH-201909161405-555954
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer's wife chatted with you, Arlene, she had an order but on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. You were not able to find the details and you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked for the right information but somehow the customer had no idea that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was on her husband's name and email. I just wanted to bring this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to your attention, if it's a PayPal order, then ask for the email
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> associated with the PayPal account so we could pull up the order details in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future. I reviewed the chat and called her up to probe more into it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She already raised a dispute but I convinced her to cancel her request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anyway, you followed the procedure but this is new to you, so I thought to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> let you and everyone else know that *PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders could be pulled up by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 82519
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> The estimated delivery time is 12-21 days, not 11-15 days. Please inform
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customers' accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51 PM Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dadu <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports. There were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> no other ongoing chats or calls at that time.  In any case, I am very well
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> aware of the flow on all the processes at night and provided that there are
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> two agents at night, this explanation will not quite work. Even if there
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> carelessness and I appreciate your promise that this will not be repeated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I consider you a responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not Arif’s job
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to keep checking your mistakes. I will not accept any such careless
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mistakes again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August 2019 at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 12:57 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anush saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi (LSM)" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling multiple
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chats a time. And I don't know how I forgot to send return instruction to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer. In the future, I am not going to repeat this silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July 31, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a very good
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10, Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977  You had a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat with this customer where you were supposed to email her the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. I couldn't find any notes or email in Zendesk. Did you forget
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to send it, if so, why??? You also did not cancel her auto-ship since she
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will be returning the original order. What's going on here?? Why is such a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly n lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>