Subject: Translation
From: Pritish Nandi <[email-masked]>
To: Jorge Ortiz <[email-masked]>
Date: Mon, 30 Dec 2019 05:27:24 -0700 (MST)

Hi, 

Thank you for your call today. 

As discussed, the issue seems to be most probably with the Virtual setup you are using. We are trying to investigate it further and in the mean time could you please share the photo of the equipment you are using for the Virtual Setup? 

Alternatively you can also see the link below and check if you are using all the right equipments. 

[ https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000179652-%C2%BFcu%C3%A1les-son-los-requisitos-de-configuraci%C3%B3n-para-los-ipads-de-2%C2%AA-generaci%C3%B3n-con-bot%C3%B3n-de-inicio- | https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000179652-¿cuáles-son-los-requisitos-de-configuración-para-los-ipads-de-2ª-generación-con-botón-de-inicio- ] 

Once we have the photos we would be able to check this further and help you accordingly. 

Looking forward for your reply soon. 

​Regards,