Subject: Re: Note Added - [#725796] Missing parts for 355-simchr
From: Pritish Nandi <[email-masked]>
To: suzanna <[email-masked]>
Cc: Conquer Customer Care <[email-masked]>, deeksha <[email-masked]>, dan <[email-masked]>
Date: Thu, 26 Dec 2019 07:30:22 -0700 (MST)

Hi Suzanna, 

Thank you. This is what I have instructed the team to do. Infact we are also adding order number/Tracking for the ones which we cannot draft a response. Will do every bit to try and help the US team to deal with tickets faster. 

Regards, 
Pritish 

From: "suzanna" <[email-masked]> 
To: "Conquer Customer Care" <[email-masked]>, "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "dan" <[email-masked]> 
Sent: Thursday, December 26, 2019 7:43:27 PM 
Subject: Re: Note Added - [#725796] Missing parts for 355-simchr 

Pritish and Deeksha, thank you! Absolutely perfect. In fact, it's "exactly" what I'm looking for. If your team can get background info like this, we can then handle it from here. 

-Suzanna 

On Thu, Dec 26, 2019 at 2:31 AM Conquer Customer Care < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi , 

Deeksha added a note and wants you to have a look. 
Ticket URL: 
[ http://help.venditiogroup.com/helpdesk/tickets/725796 | http://help.venditiogroup.com/helpdesk/tickets/725796 ] 

Subject: 
Missing parts for 355-simchr 

Requester: Chris Conese 

Note Content: 
Unable to find the order details. Tried using name however, no luck. No other details available. So taking 725613 as example and sending the below mentioned response - Pritish 

Thank you for reaching out to us. Please accept our sincere apologies for inconvenience caused. However, rest assured we are here to help the best way we can. 

Unfortunately, we have tried searching with your name but didn't seem to find any order. Could you please let us know if you may have used another name and send us the invoice from purchase as well as the shipping address. 

Once we have the information we would be taking care of the issue in no time. 

Looking forward to receive your reply soon. 

725796:251140