Subject: Vilano Update - DAN
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Pragya Singh <[email-masked]>, Olesia Dhas <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Fri, 20 Dec 2019 08:09:14 -0700 (MST)

Hi Team, 

Please go through the updates in Vilano. 

http://help.venditiogroup.com/a/tickets/724490 

If the package is not moving this is an issue with UPS potentially losing the package and not something to send my choice for. 

If you see tracking that has no movement for a few days Brenda will need to be tagged for these types of tickets so that she can call UPS. 

http://help.venditiogroup.com/a/tickets/723996 

Please could you make sure the team include the size that the customer has ordered in the reply for example: 

I can see that you have ordered Size 39 and it is due to ship *enter the ship date* 

If the customer is asking for a size 39 and you can see they have ordered a different size please place the order on hold if it has not shipped yet. 

Regards, 
Pritish Nandi