Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Adithya Srivastava <[email-masked]>, Bharat Sharma <[email-masked]>, Arjun Hurry <[email-masked]>, Deeksha Dadu <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Date: Fri, 20 Dec 2019 19:44:34 +0530

@bharat sharma <[email-masked]>  Ticket #85939
EH-201912170025-188216 You left a note about canceling the auto-ship but it
has not been canceled yet.
Did you confirm with the customer, if so, please cancel the auto-ship
subscription and let me know?
I have left the ticket open for you so please do what's needed and close
the ticket.

Thanks
Arif
Cheers to life :-)

On Thu, Dec 19, 2019 at 8:31 PM Phaedrus Arif <[email-masked]> wrote:

>
> Ticket #85915  @ Dustin (Alias) Please don't forget to inform the cx
> about the last order shipped or else the cx could come back shouting at us
> after putting in the cancellation request.
>
>
>
>  Thanks
> Arif
> Cheers to life :-)
>
>
> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> Hi Team
>>
>> *FREE BOTTLE OFFER*
>> I would just like to clarify one thing about the freehfl.com, this
>> website is not live and we are not definite if it will ever be. If any
>> customer comes and asks about the "Free Bottle Offer", we need to inform
>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>> not any kind of lucky draw. They could simply visit the website
>> freehfl.com and fill in their details and once the website goes live,
>> they will be notified, that's all we need to inform.
>>
>> Please let me know if anyone has any doubt on this one.
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @bharat sharma <[email-masked]>  Ticket #77691  Could you
>>> help me understand why did you offer the STS price where the customer only
>>> wanted us to hold it off and would surely get back to reinstate the
>>> auto-ship? This is certainly not a wise decision. It wasn't necessary for
>>> this situation.
>>>
>>> @bharat sharma <[email-masked]> Ticket #85836  Why didn't
>>> you inform the customer about the order that's been processed on 12/17 as
>>> he will surely come backfiring at us?
>>> You mentioned in UC notes about the customer asking to cancel auto-ship
>>> and you offered STS, which is definitely not the case.. What's going on
>>> here mate?
>>>
>>> @bharat sharma <[email-masked]> Ticket #85839 & 84733 Why
>>> multiple replies?? You could have simply answered in one reply.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Thu, Dec 12, 2019 at 12:55 AM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Adithya Srivastava <[email-masked]>  Ticket #84650
>>>> EH-201911090134-111773  Why did you cancel the auto-ship of BFO when
>>>> the customer never even asked for it?? She clearly mentioned about
>>>> cancelling CheatMeals which I had cancelled, so what was the need to cancel
>>>> BFO?? Please explain.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Anush Saxena <[email-masked]>:  EH-201911280010-555983
>>>>> This customer on chat asked you to cancel his auto-ship and you confirmed
>>>>> the customer it was cancelled. However, I cross-checked and saw you didn't
>>>>> mention anything in the notes and didn't cancel the auto-ship either.
>>>>> Please give an explanation worth listening to. This is not appreciated...
>>>>>
>>>>> @bharat sharma <[email-masked]> Saw your chat with John
>>>>> Sullivan and you did not respond to him when he asked where to go from here
>>>>> after not being able to place the order online and the chat was ended. What
>>>>> went on? Please explain.
>>>>>
>>>>> @bharat sharma <[email-masked]> Ticket #85490 We need to
>>>>> inform the customer about the last auto-ship order
>>>>>  if it has been delivered to the customer so they cannot come
>>>>> backfiring at us. Please make sure to inform the
>>>>>  customers in the future in similar situations.
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @bharat sharma <[email-masked]>  Ticket #85387  No notes
>>>>>> in UC, how are we supposed to respond if you do not mention what's going on
>>>>>> with the exchange instructions. Please make sure to outline the concern in
>>>>>> UC notes to make it easier for the next agent to work on it.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> ZD  Ticket
>>>>>>> #85034  You shared the previous order of this customer to Jessica
>>>>>>> to cancel and the recent order has been already shipped.
>>>>>>> Did you not realize the order id you were sharing was from the
>>>>>>> previous month?
>>>>>>>
>>>>>>> @team: Why is no one answering to the webmail since yesterday?
>>>>>>> There have been pending emails where the customers wanted to place
>>>>>>> the order under the Black Friday Sale and today we cannot get them the
>>>>>>> discount.
>>>>>>>
>>>>>>> Agents during the afternoon/evening shift also did not respond to
>>>>>>> many of the zendesk tickets and some of them were still open without any
>>>>>>> response.
>>>>>>> Is there a need to REMIND each one individually??
>>>>>>>
>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT CODE AT THE
>>>>>>> TIME OF PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>>>>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>>>>>> This will not be accepted if anyone is found applying more than one
>>>>>>> coupon code on any order placed over the phone. WE DO NOT CLUB DIFFERENT
>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84825 Are you
>>>>>>>> not aware of how to cancel international orders? Dr. Sam recently shared a
>>>>>>>> link to a video explaining how to do it. Please check the webmail and go
>>>>>>>> through the link so we do not have to escalate such cases again.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Arjun Hurry <[email-masked]> ZD   80111  This
>>>>>>>>> customer's auto-ship subscription was cancelled and he only requested to
>>>>>>>>> postpone the shipment. Any reason you cancelled the subscription as the
>>>>>>>>> customer was waiting on his November's order?.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84367  You
>>>>>>>>>> did not update the notes in UC for this customer's request. I accidentally
>>>>>>>>>> happen to check this since the customer also emailed Dr. Sam about it.
>>>>>>>>>> Please make sure to leave the notes in UC for the next agent to work on it
>>>>>>>>>> without running around.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team
>>>>>>>>>>>
>>>>>>>>>>> Please go through this update from Dr. Sam
>>>>>>>>>>>
>>>>>>>>>>> Hi everyone - I wanted to show you how this can be done on your
>>>>>>>>>>> own, through our shipping platform at ship station.
>>>>>>>>>>>
>>>>>>>>>>> NOTE: this is for international orders, not domestic - which is
>>>>>>>>>>> done by Jessica
>>>>>>>>>>>
>>>>>>>>>>> Here's the video explaining it all
>>>>>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>>>>>
>>>>>>>>>>> And your login
>>>>>>>>>>> U = [email-masked]
>>>>>>>>>>> P = robert5353
>>>>>>>>>>>
>>>>>>>>>>> Please let me know your questions
>>>>>>>>>>> thanks
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>> #83716  The customer called in to complain at your response
>>>>>>>>>>>> that sounded unprofessional to him. In such cases, where there is no
>>>>>>>>>>>> tracking info available, please escalate to Deb to look into the matter.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket #84098  You did
>>>>>>>>>>>>> not remove BPOC from the auto-ship orders as the customer asked to remove
>>>>>>>>>>>>> the supplement from the original order. So he won't need that in the future
>>>>>>>>>>>>> too unless he only asked you to remove it only for this order. Please check
>>>>>>>>>>>>> with the customer if you need to.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>> #84063 : The customer can manage the auto-ship orders except
>>>>>>>>>>>>>> for a few little things, so in this case, please share the link with them
>>>>>>>>>>>>>> so they could create their account and manage their orders:
>>>>>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>>>>>> You could create a demo account using your email and see what
>>>>>>>>>>>>>> all things the customers could do form their account and advise them
>>>>>>>>>>>>>> accordingly for future reference.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #83692
>>>>>>>>>>>>>>> Did you read the query clearly where the customer mentioned he received one
>>>>>>>>>>>>>>> of the orders? You escalated to Deb mentioning both the orders were not
>>>>>>>>>>>>>>> delivered. Please make sure to read what the customer writes several times
>>>>>>>>>>>>>>> to ensure you respond correctly.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #84024
>>>>>>>>>>>>>>> Please be careful about creating the urgency as Dr Sam has tons of stuff to
>>>>>>>>>>>>>>> do every day, you could have simply emailed him for his opinion on this one
>>>>>>>>>>>>>>> and he would answer when he can.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #83897
>>>>>>>>>>>>>>>> Why did you not leave any note in UC regarding the return
>>>>>>>>>>>>>>>> request? The customer came on chat saying he emailed for returning the
>>>>>>>>>>>>>>>> supplement but I did not see any notes in his order details, so I had to
>>>>>>>>>>>>>>>> find it in zendesk.. Please make sure to leave the notes in UC so it
>>>>>>>>>>>>>>>> doesn't become a runaround for the next agent to address the customer's
>>>>>>>>>>>>>>>> issue.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>> #83795  This order was placed by us and the shipping was
>>>>>>>>>>>>>>>>> done by Saem. The return instructions will be the same as what we usually
>>>>>>>>>>>>>>>>> do. The return or refund was only if there was a shipping issue. Hope it's
>>>>>>>>>>>>>>>>> clear. Thanks
>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>>>>>>>> #83816 shipping This was a first-time purchase and
>>>>>>>>>>>>>>>>> sharing the link to update CC info won't work. We need to call the customer
>>>>>>>>>>>>>>>>> or ask the cx to call us to process the payment. I have spoken with the
>>>>>>>>>>>>>>>>> customer. When you pull the order next time in such cases, make sure to
>>>>>>>>>>>>>>>>> send the CC link only if previous order/s went through.
>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your chat
>>>>>>>>>>>>>>>>> with a customer form New Zealand and was surprised to see your response:
>>>>>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>>>>>> Mark if the website is not letting you order the
>>>>>>>>>>>>>>>>> supplement then there is nothing we can at this point of time.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> You could have offered a call to help him placing the
>>>>>>>>>>>>>>>>> order or share the link of the website to place the order, he could be
>>>>>>>>>>>>>>>>> simply having a technical/browser issue. If we do ship to New Zealand,
>>>>>>>>>>>>>>>>> which you mentioned, then how can you simply evade by saying if the website
>>>>>>>>>>>>>>>>> is not letting you place the order, we can't do anything. This wasn't
>>>>>>>>>>>>>>>>> handled properly at all.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket #83805  Did
>>>>>>>>>>>>>>>>> you not try to find the details with the customer's name? It showed up when
>>>>>>>>>>>>>>>>> I pulled up the name.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>> #83804 Were you not trained on how to process refunds? We
>>>>>>>>>>>>>>>>> could process the refund in such cases without escalating it to Deb. Please
>>>>>>>>>>>>>>>>> check with @Pritish Nandi <[email-masked]> on how
>>>>>>>>>>>>>>>>> to do refunds and do it yourself the next time.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>> #83811  Please add Grammarly to your system's chrome
>>>>>>>>>>>>>>>>> browser as the grammatical errors are pretty high in the response.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #83769
>>>>>>>>>>>>>>>>>> No notes on the order in UC, secondly, the customer had a concern about
>>>>>>>>>>>>>>>>>> free shipping not being applied on the order, but it was applied. Not sure
>>>>>>>>>>>>>>>>>> if you checked it thoroughly. Did you go through the customer's concern and
>>>>>>>>>>>>>>>>>> checked the details before sending your response??
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> @bharat
>>>>>>>>>>>>>>>>>>> sharma <[email-masked]>  Ticket #83535  If
>>>>>>>>>>>>>>>>>>> the customer had a shipping address issue, we also need to confirm the
>>>>>>>>>>>>>>>>>>> correct shipping address for future orders or else the next auto-ship order
>>>>>>>>>>>>>>>>>>> will go back to the same old address. We need to ask the customer to verify
>>>>>>>>>>>>>>>>>>> the updated shipping address to avoid any future inconvenience.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>> #  83685  You forgot to mention the auto-ship order
>>>>>>>>>>>>>>>>>>>> shipped out today in your response. I have shared the feedback recently
>>>>>>>>>>>>>>>>>>>> with you on informing the customers about the order shipment in such cases
>>>>>>>>>>>>>>>>>>>> so they do not come backfiring at us. Please make sure to let the customers
>>>>>>>>>>>>>>>>>>>> know if the order has not been delivered when they ask to cancel.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> Ticket #83547  I do not see any escalation note for
>>>>>>>>>>>>>>>>>>>>> the refund of the item requested to be removed. Jessica has confirmed the
>>>>>>>>>>>>>>>>>>>>> order update. Please ensure to leave the ZD ticket open in such cases so
>>>>>>>>>>>>>>>>>>>>> either LSM or Deb could process the refund accordingly.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> Ticket #83541  You mentioned  Blood Flow Optimizer
>>>>>>>>>>>>>>>>>>>>>> for the exchange but the order with the customer's details show it's for  Blood
>>>>>>>>>>>>>>>>>>>>>> Pressure Optimizer, was there a different order for
>>>>>>>>>>>>>>>>>>>>>> BFO which this customer placed and now wants to exchange as I do not see
>>>>>>>>>>>>>>>>>>>>>> any notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat with this
>>>>>>>>>>>>>>>>>>>>>> customer and he wanted to know about the refund procedure but you mentioned
>>>>>>>>>>>>>>>>>>>>>> about taking the tests which would be more apt for the $100 cashback,
>>>>>>>>>>>>>>>>>>>>>> instead you could have simply emailed him the return instructions. He cut
>>>>>>>>>>>>>>>>>>>>>> off the chat and emailed about the return instructions later.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83350
>>>>>>>>>>>>>>>>>>>>>>> We needed to change the next auto-ship date as well since the customer just
>>>>>>>>>>>>>>>>>>>>>>> received her recent order. Please remember to change the auto-ship date in
>>>>>>>>>>>>>>>>>>>>>>> such cases and inform the customer so they could make any change if they
>>>>>>>>>>>>>>>>>>>>>>> wish to on the auto-ship orders.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #83341 We
>>>>>>>>>>>>>>>>>>>>>>> need to inform the customer of the recent order that is on the way or else
>>>>>>>>>>>>>>>>>>>>>>> the customer could come back complaining we still shipped the order after
>>>>>>>>>>>>>>>>>>>>>>> they requested to cancel, we must inform about the last auto-ship order
>>>>>>>>>>>>>>>>>>>>>>> shipped in case the customer hasn't received it yet. Also, please make sure
>>>>>>>>>>>>>>>>>>>>>>> to add the order # in the tickets you respond to.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on an order,
>>>>>>>>>>>>>>>>>>>>>>>> please escalate to Deb or do it only after getting a confirmation from
>>>>>>>>>>>>>>>>>>>>>>>> Jessica about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Saw
>>>>>>>>>>>>>>>>>>>>>>>> your chat on offering 10% discount, you could share the link on the chat
>>>>>>>>>>>>>>>>>>>>>>>> response, no need to keep the customers waiting and also it saves you the
>>>>>>>>>>>>>>>>>>>>>>>> time to draft the response. Simply share the discount link through chat in
>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #83236 We must escalate the international order
>>>>>>>>>>>>>>>>>>>>>>>> address issues to Sam and Deb simultaneously asap as those are fulfilled
>>>>>>>>>>>>>>>>>>>>>>>> within minutes and escalating to Deb only won't do good since she comes to
>>>>>>>>>>>>>>>>>>>>>>>> work late night. This order could have been shipped already.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>> #83240work When a customer asks for refund without
>>>>>>>>>>>>>>>>>>>>>>>> mentioning the reason, then we must ask the reason and see if we could
>>>>>>>>>>>>>>>>>>>>>>>> avoid the return by offering an alternative. Please avoid offering return
>>>>>>>>>>>>>>>>>>>>>>>> instructions in the first response unless the customer has explained very
>>>>>>>>>>>>>>>>>>>>>>>> clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the escalation to
>>>>>>>>>>>>>>>>>>>>>>>>> Jessica for an international order when we're supposed to escalate the
>>>>>>>>>>>>>>>>>>>>>>>>> international orders to Sam n Deb. Were you not informed of it?
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #83033 EH-201910031238-299377 Why refund the
>>>>>>>>>>>>>>>>>>>>>>>>> order from a previous date as we need to get a confirmation from Jessica
>>>>>>>>>>>>>>>>>>>>>>>>> first in case the order is shipped or not and then process the refund
>>>>>>>>>>>>>>>>>>>>>>>>> accordingly?
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty <[email-masked]> saw
>>>>>>>>>>>>>>>>>>>>>>>>> your chat response: Adam
>>>>>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist you with?
>>>>>>>>>>>>>>>>>>>>>>>>> Where did you get this info from?? Did you check
>>>>>>>>>>>>>>>>>>>>>>>>> on the order page if we do ship to Turkey or just took a wild guess??
>>>>>>>>>>>>>>>>>>>>>>>>> Please make sure to not give false information and cross-check on such
>>>>>>>>>>>>>>>>>>>>>>>>> things on the website first.
>>>>>>>>>>>>>>>>>>>>>>>>> This customer came back complaining he was
>>>>>>>>>>>>>>>>>>>>>>>>> provided false information. You must be very careful with the information
>>>>>>>>>>>>>>>>>>>>>>>>> you provide.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush Saxena <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake. It was my
>>>>>>>>>>>>>>>>>>>>>>>>>> bad I forgot to change the year while cancelling Autoship. I'll be more
>>>>>>>>>>>>>>>>>>>>>>>>>> careful while handling such cases and make sure to check the cancellation
>>>>>>>>>>>>>>>>>>>>>>>>>> twice.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "Kaeiara Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019 8:07:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #83104  You didn't change the year to 2099 at
>>>>>>>>>>>>>>>>>>>>>>>>>> the time of cancelling the auto-ship. Please be careful of such a petty
>>>>>>>>>>>>>>>>>>>>>>>>>> mistake that could become a big issue if the customer is charged again.
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email, will be careful
>>>>>>>>>>>>>>>>>>>>>>>>>>> from now onwards.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the scope of
>>>>>>>>>>>>>>>>>>>>>>>>>>> improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush Saxena"
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019 8:34:17 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working for HFL. I
>>>>>>>>>>>>>>>>>>>>>>>>>>> think it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the response and
>>>>>>>>>>>>>>>>>>>>>>>>>>> was consulting me but while I was checking he accidentally hit on submit
>>>>>>>>>>>>>>>>>>>>>>>>>>> which he did not intended to. So it was sent before I could have explained
>>>>>>>>>>>>>>>>>>>>>>>>>>> him the details of the order. So the feedback was provided to him asap and
>>>>>>>>>>>>>>>>>>>>>>>>>>> also by the time I drafted the response saw you have sent it already so did
>>>>>>>>>>>>>>>>>>>>>>>>>>> not get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush Saxena"
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019 19:50:25
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #83042  Did you go through the notes before
>>>>>>>>>>>>>>>>>>>>>>>>>>> sending your response? Please make sure to go through the notes before
>>>>>>>>>>>>>>>>>>>>>>>>>>> sending your reply so the customer doesn't get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You mentioned the
>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrong ticket # 82993, it should have been 82990. 82995, I have corrected
>>>>>>>>>>>>>>>>>>>>>>>>>>>> it. You could have simply escalated to Deb to refund the difference without
>>>>>>>>>>>>>>>>>>>>>>>>>>>> intimating Sam. Anyway, please make sure to update the correct ticket # in
>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number sorry to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mention the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed us and wanted
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to place the order but she was very confused about the pricing of the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> products which are given on the website, I also apologised to her for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> calling her late.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September, 2019 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hajam <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28, 2019 2:37:10
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the order and wait
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for 10 to 15 minutes and once the order is processed, we could cancel it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> later or make any further changes as necessary. Its okay to modify the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> autoship after a while or ask somebody to make the change if you get busy
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with other tasks. Anyway, we don't want to risk with future orders so its
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> better to cancel the subscription. The customers could reinstate anyway
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> once they are sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21 Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hajam, <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order and  it's not possible to perform both the operations at a time. So
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that's why I used the override option to cancel all future orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Moreover, I'll be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27, 2019 8:17:08
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please disable the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship when a customer isn't sure of the next AS order, we are not sure
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with editing the frequency overrides will process or not process as there
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> has been instances where the auto-ship orders were still processed when the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> year of AS order wasn't changed. Please make sure to cancel the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription instead. Make sure you change the next attempt year to 2099 as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You refunded the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrong amount, the customer wasn't charged the full amount of $39.97 as a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> discount of $5 was applied on the price of the bottle. Please make sure not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to repeat such mistakes and check how much was the customer was originally
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake, the CX had 4
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders and I only cancelled 3, there was another auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24 September, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #82691 : Customer mentioned clearly
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> he was satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>   EH-201909230058-388740 This customer had
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a chat and a call with you in the past where you canceled his 2 different
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship subscription but missed out on another active auto-ship for which
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> he was charged today. He wasn't happy about it but I convinced him to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> accept a 50% refund. This was totally our mistake. Please make sure to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check thoroughly all the active auto-ship even if you have to check the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36 PM Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I thought something
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:27:28 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked that. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23 Arjun Hurry, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised Shakeel on this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ticket. Reviewing the shipping price on the order, this is expedited
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping, not standard. Standard shipping is 12-21 business days. Did I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:13:37 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>   EH-201909161405-555954
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer's wife chatted with you, Arlene, she had an order but on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. You were not able to find the details and you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked for the right information but somehow the customer had no idea that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was on her husband's name and email. I just wanted to bring this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to your attention, if it's a PayPal order, then ask for the email
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> associated with the PayPal account so we could pull up the order details in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future. I reviewed the chat and called her up to probe more into it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She already raised a dispute but I convinced her to cancel her request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anyway, you followed the procedure but this is new to you, so I thought to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> let you and everyone else know that *PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders could be pulled up by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 82519
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> The estimated delivery time is 12-21 days, not 11-15 days. Please inform
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customers' accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51 PM Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dadu <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports. There were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> no other ongoing chats or calls at that time.  In any case, I am very well
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> aware of the flow on all the processes at night and provided that there are
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> two agents at night, this explanation will not quite work. Even if there
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was carelessness
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and I appreciate your promise that this will not be repeated. I consider
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you a responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not Arif’s job
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to keep checking your mistakes. I will not accept any such careless
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mistakes again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August 2019 at 12:57
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi (LSM)" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling multiple chats
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a time. And I don't know how I forgot to send return instruction to the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer. In the future, I am not going to repeat this silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July 31, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a very good
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10, Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977  You had a chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with this customer where you were supposed to email her the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. I couldn't find any notes or email in Zendesk. Did you forget
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to send it, if so, why??? You also did not cancel her auto-ship since she
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will be returning the original order. What's going on here?? Why is such a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly n lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>