Subject: Les Mills Audits (Last week)
From: Pritish Nandi <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Jorge Mendoza <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Olesia Dhas <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Abhijit Sinha <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 18 Dec 2019 09:26:40 -0700 (MST)

Hi All, 

PFB the Les Mills Audits for last week. 

language 	level (1 or 2) 	Correct first response (Y/N) 	ticket no. 	Type 	Correct type selected (Y/N) 	Age in days 	Closed within the week (Y/N) 	Closed within 48 hours (Y/N) 	Feedback 	Agent 
Eng 	Level 1 	Y 	3048 	Training Req 	Y 	2 	Y 	Y 		
Eng 	Level 1 	Y 	3047 	Deleted App 	Y 	2 	Y 	Y 		
Eng 	Level 1 	Y 	3038 	Data Request 	Y 	4 	Y 	N 		
Eng 	Level 1 	Y 	3039 	AV 	Y 	8 	N 	N 		
Ger 	Level 1 	Y 	3040 	Training Req 	Y 	1 	Y 	Y 		
Eng 	Level 1 	N 	3041 	AV 	Y 	8 	N 	N 	Never updated customer on the actual issue related to the Volume. Should have done a self test on the classes and updated the customer on the same. CXM complained that the issue was not handled correctly and also Charlotte complained. 	Tasuku 
Eng 	Level 1 	Y 	3045 	AV 	Y 	8 	N 	N 		
Eng 	Level 1 	N 	3046 	AV 	Y 	8 	N 	N 	No Notes of the call. Did not advise on the setup and also strain relief. This was basic as per the t/s mentioned in FD. 	AJ 
Eng 	Level 2 	Y 	3049 	AV 	Y 	7 	N 	N 		
Eng 	Level 2 	N 	3050 	AV 	Y 	7 	Y 	N 	No disconnections but still asked to check AV setup. Should have escalated if did not have an answer but provided incorrect response. 	AJ 
Eng 	Level 1 	Y 	3051 	Login 	Y 	6 	Y 	N 		
Eng 	Level 1 	Y 	3055 	AV 	Y 	4 	Y 	N 		

Regards, 
Pritish Nandi