Subject: Vilano KRA's
From: Pritish Nandi <[email-masked]>
To: Pragya Singh <[email-masked]>, Olesia Dhas <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Tue, 17 Dec 2019 04:58:01 -0700 (MST)

1. We should not be doing any Exceptions until we are asked to do them. 
2. Our primary KRA's would be the same which is Specs related questions/Cancellation/Delivery/Wayfair portal/Ebay messages 
3. For Wallmart escalation we have gone through the snippet however, Dan has confirmed he will add another snippet with better information which we would be using. 
4. Also if we do not have tickets based on KRA we would go ahead and do research on tickets and add internal notes which would help office team to deal with queries faster. 
5. We would also be doing the warranty related tickets as we were doing them of and off due to some confusions. I have clarified them today.