Subject: translation
From: Pritish Nandi <[email-masked]>
To: [email-masked]
Date: Sun, 15 Dec 2019 05:23:25 -0700 (MST)

Virtual Support - Corrupt Downloads ( [email-masked] ) 

Hi Érico, 

You contacted Virtual support recently about Corrupt downloads. While we were looking at your account we noticed that some Virtual downloads appear incomplete and may not be playing to completion. Please can you refresh the following releases: 

BODYPUMP 103, BODYCOMBAT 80 (30 Mins), CXWORX 35 Ab Blast, BODYCOMBAT 81, BODYPUMP 110 Upper Body (20 Mins), BODYCOMBAT 80, BODYCOMBAT 80 (45 Mins), BODYPUMP 110 Lower Body, BODYCOMBAT 73 (30 Mins), BODYPUMP 106 (45 Mins), SPRINT 15 

Here is the process to refresh a release: 

Unlock the padlock to the top right of the APP 

Navigate to Manage Downloads > Downloaded 

Scroll to the affected release and hit the refresh button as in the below screen shot. 

The release will appear at the top of the ‘Downloading in Progress’ tab for re-download immediately provided your APP is connected to the internet 

Please let us know if you have any questions. 

Regards, 

Olesia