Subject: Please translate
From: Pritish Nandi <[email-masked]>
To: Nikhil Mittal <[email-masked]>
Date: Sun, 15 Dec 2019 05:11:30 -0700 (MST)

Virtual Support - Corrupt Downloads ([email-masked]) 

Hi Cynthia, 

You contacted Virtual support recently about Playback issue. While we were looking at your account we noticed that some Virtual downloads appear incomplete and may not be playing to completion. Please can you refresh the following releases: 

BODYPUMP 108 (45 Mins), BODYBALANCE 82, BODYPUMP 106 (45 Mins), BODYBALANCE 79, BODYPUMP 105 

Here is the process to refresh a release: 

Unlock the padlock to the top right of the APP 

Navigate to Manage Downloads > Downloaded 

Scroll to the affected release and hit the refresh button as in the below screen shot. 

The release will appear at the top of the ‘Downloading in Progress’ tab for re-download immediately provided your APP is connected to the internet 

Please let us know if you have any questions. 

Regards, 

Olesia 
Regards, 
Pritish Nandi