Subject: please translate
From: Pritish Nandi <[email-masked]>
To: maksim semenov <[email-masked]>
Date: Sun, 15 Dec 2019 04:55:29 -0700 (MST)

Virtual Support - Corrupt Downloads ([email-masked]) 

Hi Nadezhda , 

You contacted Virtual support recently about AV asset error message. While we were looking at your account we noticed that some Virtual downloads appear incomplete and may not be playing to completion. Please can you refresh the following releases: 

BODYCOMBAT 75 (30 Mins), BODYPUMP 107, BARRE 7, BODYBALANCE 86 (45 Mins) 

Here is the process to refresh a release: 

Unlock the padlock to the top right of the APP 

Navigate to Manage Downloads > Downloaded 

Scroll to the affected release and hit the refresh button as in the below screen shot. 

The release will appear at the top of the ‘Downloading in Progress’ tab for re-download immediately provided your APP is connected to the internet 

Please let us know if you have any questions. 

Regards, 

Olesia 

Regards, 
Pritish Nandi