Subject: Urgent! Domain Password Reset Issue
From: Helpdesk <[email-masked]>
To: Mohammed Kulaib <[email-masked]>, Krishna Prasad <[email-masked]>
Cc: "Manager Livesalesman" <[email-masked]>
Date: Sat, 14 Dec 2019 15:58:15 +0000

Hi All,

We are facing issues when resetting domain password using the Fortinet VPN client. The system usually takes 60 to 90 mins respond and complete the password reset procedure via AD Manager. This delays the resolution time for the customer.

Can you please look into this urgently and get it rectified? This may lead to complaints from users.

Note: We have one urgent issue in hand where we need to reset password for the user and it is still loading.

Looking for your support.

Regards,
Pritish
Livesalesman Team

Helpdesk
Systems of Strategic Business Solutions - An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al-Khobar 34434, Saudi Arabia
F. +966-13-853-4442