Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Anush Saxena <[email-masked]>
Cc: Adithya Srivastava <[email-masked]>, Pritish Nandi <[email-masked]>, Bharat Sharma <[email-masked]>, Arjun Hurry <[email-masked]>, Deeksha Dadu <[email-masked]>, Kaeiara Blythe Delfino <[email-masked]>, Mridu Bhatnagar <[email-masked]>
Date: Thu, 12 Dec 2019 00:55:03 +0530

@Adithya Srivastava <[email-masked]>  Ticket #84650
EH-201911090134-111773  Why did you cancel the auto-ship of BFO when the
customer never even asked for it?? She clearly mentioned about cancelling
CheatMeals which I had cancelled, so what was the need to cancel BFO??
Please explain.

Thanks
Arif
Cheers to life :-)

On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <[email-masked]> wrote:

> @Anush Saxena <[email-masked]>:  EH-201911280010-555983  This
> customer on chat asked you to cancel his auto-ship and you confirmed the
> customer it was cancelled. However, I cross-checked and saw you didn't
> mention anything in the notes and didn't cancel the auto-ship either.
> Please give an explanation worth listening to. This is not appreciated...
>
> @bharat sharma <[email-masked]> Saw your chat with John
> Sullivan and you did not respond to him when he asked where to go from here
> after not being able to place the order online and the chat was ended. What
> went on? Please explain.
>
> @bharat sharma <[email-masked]> Ticket #85490 We need to
> inform the customer about the last auto-ship order
>  if it has been delivered to the customer so they cannot come backfiring
> at us. Please make sure to inform the
>  customers in the future in similar situations.
>
>
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @bharat sharma <[email-masked]>  Ticket #85387  No notes in
>> UC, how are we supposed to respond if you do not mention what's going on
>> with the exchange instructions. Please make sure to outline the concern in
>> UC notes to make it easier for the next agent to work on it.
>>
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Kaeiara Blythe Delfino <[email-masked]> ZD  Ticket
>>> #85034  You shared the previous order of this customer to Jessica to
>>> cancel and the recent order has been already shipped.
>>> Did you not realize the order id you were sharing was from the previous
>>> month?
>>>
>>> @team: Why is no one answering to the webmail since yesterday?
>>> There have been pending emails where the customers wanted to place the
>>> order under the Black Friday Sale and today we cannot get them the discount.
>>>
>>> Agents during the afternoon/evening shift also did not respond to many
>>> of the zendesk tickets and some of them were still open without any
>>> response.
>>> Is there a need to REMIND each one individually??
>>>
>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT CODE AT THE TIME OF
>>> PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>> This will not be accepted if anyone is found applying more than one
>>> coupon code on any order placed over the phone. WE DO NOT CLUB DIFFERENT
>>> DISCOUNTS ON THE SAME ORDER.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Anush Saxena <[email-masked]>  Ticket #84825 Are you not
>>>> aware of how to cancel international orders? Dr. Sam recently shared a link
>>>> to a video explaining how to do it. Please check the webmail and go through
>>>> the link so we do not have to escalate such cases again.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Arjun Hurry <[email-masked]> ZD   80111  This customer's
>>>>> auto-ship subscription was cancelled and he only requested to postpone the
>>>>> shipment. Any reason you cancelled the subscription as the customer was
>>>>> waiting on his November's order?.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Anush Saxena <[email-masked]>  Ticket #84367  You did
>>>>>> not update the notes in UC for this customer's request. I accidentally
>>>>>> happen to check this since the customer also emailed Dr. Sam about it.
>>>>>> Please make sure to leave the notes in UC for the next agent to work on it
>>>>>> without running around.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team
>>>>>>>
>>>>>>> Please go through this update from Dr. Sam
>>>>>>>
>>>>>>> Hi everyone - I wanted to show you how this can be done on your own,
>>>>>>> through our shipping platform at ship station.
>>>>>>>
>>>>>>> NOTE: this is for international orders, not domestic - which is done
>>>>>>> by Jessica
>>>>>>>
>>>>>>> Here's the video explaining it all
>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>
>>>>>>> And your login
>>>>>>> U = [email-masked]
>>>>>>> P = robert5353
>>>>>>>
>>>>>>> Please let me know your questions
>>>>>>> thanks
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>> #83716  The customer called in to complain at your response that
>>>>>>>> sounded unprofessional to him. In such cases, where there is no tracking
>>>>>>>> info available, please escalate to Deb to look into the matter.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket #84098  You did not
>>>>>>>>> remove BPOC from the auto-ship orders as the customer asked to remove the
>>>>>>>>> supplement from the original order. So he won't need that in the future too
>>>>>>>>> unless he only asked you to remove it only for this order. Please check
>>>>>>>>> with the customer if you need to.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>> #84063 : The customer can manage the auto-ship orders except for
>>>>>>>>>> a few little things, so in this case, please share the link with them so
>>>>>>>>>> they could create their account and manage their orders:
>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>> You could create a demo account using your email and see what all
>>>>>>>>>> things the customers could do form their account and advise them
>>>>>>>>>> accordingly for future reference.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #83692  Did
>>>>>>>>>>> you read the query clearly where the customer mentioned he received one of
>>>>>>>>>>> the orders? You escalated to Deb mentioning both the orders were not
>>>>>>>>>>> delivered. Please make sure to read what the customer writes several times
>>>>>>>>>>> to ensure you respond correctly.
>>>>>>>>>>>
>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #84024
>>>>>>>>>>> Please be careful about creating the urgency as Dr Sam has tons of stuff to
>>>>>>>>>>> do every day, you could have simply emailed him for his opinion on this one
>>>>>>>>>>> and he would answer when he can.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #83897
>>>>>>>>>>>> Why did you not leave any note in UC regarding the return
>>>>>>>>>>>> request? The customer came on chat saying he emailed for returning the
>>>>>>>>>>>> supplement but I did not see any notes in his order details, so I had to
>>>>>>>>>>>> find it in zendesk.. Please make sure to leave the notes in UC so it
>>>>>>>>>>>> doesn't become a runaround for the next agent to address the customer's
>>>>>>>>>>>> issue.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]>  Ticket
>>>>>>>>>>>>> #83795  This order was placed by us and the shipping was done
>>>>>>>>>>>>> by Saem. The return instructions will be the same as what we usually do.
>>>>>>>>>>>>> The return or refund was only if there was a shipping issue. Hope it's
>>>>>>>>>>>>> clear. Thanks
>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>>>> #83816 shipping This was a first-time purchase and sharing
>>>>>>>>>>>>> the link to update CC info won't work. We need to call the customer or ask
>>>>>>>>>>>>> the cx to call us to process the payment. I have spoken with the customer.
>>>>>>>>>>>>> When you pull the order next time in such cases, make sure to send the CC
>>>>>>>>>>>>> link only if previous order/s went through.
>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your chat
>>>>>>>>>>>>> with a customer form New Zealand and was surprised to see your response:
>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>> Mark if the website is not letting you order the supplement
>>>>>>>>>>>>> then there is nothing we can at this point of time.
>>>>>>>>>>>>>
>>>>>>>>>>>>> You could have offered a call to help him placing the order or
>>>>>>>>>>>>> share the link of the website to place the order, he could be simply having
>>>>>>>>>>>>> a technical/browser issue. If we do ship to New Zealand, which you
>>>>>>>>>>>>> mentioned, then how can you simply evade by saying if the website is not
>>>>>>>>>>>>> letting you place the order, we can't do anything. This wasn't handled
>>>>>>>>>>>>> properly at all.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket #83805  Did
>>>>>>>>>>>>> you not try to find the details with the customer's name? It showed up when
>>>>>>>>>>>>> I pulled up the name.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #83804 Were
>>>>>>>>>>>>> you not trained on how to process refunds? We could process the refund in
>>>>>>>>>>>>> such cases without escalating it to Deb. Please check with @Pritish
>>>>>>>>>>>>> Nandi <[email-masked]> on how to do refunds and do it
>>>>>>>>>>>>> yourself the next time.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #83811  Please
>>>>>>>>>>>>> add Grammarly to your system's chrome browser as the grammatical errors are
>>>>>>>>>>>>> pretty high in the response.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #83769  No
>>>>>>>>>>>>>> notes on the order in UC, secondly, the customer had a concern about free
>>>>>>>>>>>>>> shipping not being applied on the order, but it was applied. Not sure if
>>>>>>>>>>>>>> you checked it thoroughly. Did you go through the customer's concern and
>>>>>>>>>>>>>> checked the details before sending your response??
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> @bharat
>>>>>>>>>>>>>>> sharma <[email-masked]>  Ticket #83535  If the
>>>>>>>>>>>>>>> customer had a shipping address issue, we also need to confirm the correct
>>>>>>>>>>>>>>> shipping address for future orders or else the next auto-ship order will go
>>>>>>>>>>>>>>> back to the same old address. We need to ask the customer to verify the
>>>>>>>>>>>>>>> updated shipping address to avoid any future inconvenience.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> ZD
>>>>>>>>>>>>>>>> #  83685  You forgot to mention the auto-ship order
>>>>>>>>>>>>>>>> shipped out today in your response. I have shared the feedback recently
>>>>>>>>>>>>>>>> with you on informing the customers about the order shipment in such cases
>>>>>>>>>>>>>>>> so they do not come backfiring at us. Please make sure to let the customers
>>>>>>>>>>>>>>>> know if the order has not been delivered when they ask to cancel.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>> #83547  I do not see any escalation note for the refund
>>>>>>>>>>>>>>>>> of the item requested to be removed. Jessica has confirmed the order
>>>>>>>>>>>>>>>>> update. Please ensure to leave the ZD ticket open in such cases so either
>>>>>>>>>>>>>>>>> LSM or Deb could process the refund accordingly.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>> #83541  You mentioned  Blood Flow Optimizer for the
>>>>>>>>>>>>>>>>>> exchange but the order with the customer's details show it's for  Blood
>>>>>>>>>>>>>>>>>> Pressure Optimizer, was there a different order for BFO
>>>>>>>>>>>>>>>>>> which this customer placed and now wants to exchange as I do not see any
>>>>>>>>>>>>>>>>>> notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]>
>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat with this customer
>>>>>>>>>>>>>>>>>> and he wanted to know about the refund procedure but you mentioned about
>>>>>>>>>>>>>>>>>> taking the tests which would be more apt for the $100 cashback, instead you
>>>>>>>>>>>>>>>>>> could have simply emailed him the return instructions. He cut off the chat
>>>>>>>>>>>>>>>>>> and emailed about the return instructions later.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>> #83350  We needed to change the next auto-ship date as
>>>>>>>>>>>>>>>>>>> well since the customer just received her recent order. Please remember to
>>>>>>>>>>>>>>>>>>> change the auto-ship date in such cases and inform the customer so they
>>>>>>>>>>>>>>>>>>> could make any change if they wish to on the auto-ship orders.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>> #83341 We need to inform the customer of the recent
>>>>>>>>>>>>>>>>>>> order that is on the way or else the customer could come back complaining
>>>>>>>>>>>>>>>>>>> we still shipped the order after they requested to cancel, we must inform
>>>>>>>>>>>>>>>>>>> about the last auto-ship order shipped in case the customer hasn't received
>>>>>>>>>>>>>>>>>>> it yet. Also, please make sure to add the order # in the tickets you
>>>>>>>>>>>>>>>>>>> respond to.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on an order, please
>>>>>>>>>>>>>>>>>>>> escalate to Deb or do it only after getting a confirmation from Jessica
>>>>>>>>>>>>>>>>>>>> about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Saw your
>>>>>>>>>>>>>>>>>>>> chat on offering 10% discount, you could share the link on the chat
>>>>>>>>>>>>>>>>>>>> response, no need to keep the customers waiting and also it saves you the
>>>>>>>>>>>>>>>>>>>> time to draft the response. Simply share the discount link through chat in
>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket #83236 We
>>>>>>>>>>>>>>>>>>>> must escalate the international order address issues to Sam and Deb
>>>>>>>>>>>>>>>>>>>> simultaneously asap as those are fulfilled within minutes and escalating to
>>>>>>>>>>>>>>>>>>>> Deb only won't do good since she comes to work late night. This order could
>>>>>>>>>>>>>>>>>>>> have been shipped already.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>> #83240work When a customer asks for refund without
>>>>>>>>>>>>>>>>>>>> mentioning the reason, then we must ask the reason and see if we could
>>>>>>>>>>>>>>>>>>>> avoid the return by offering an alternative. Please avoid offering return
>>>>>>>>>>>>>>>>>>>> instructions in the first response unless the customer has explained very
>>>>>>>>>>>>>>>>>>>> clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam <[email-masked]>
>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the escalation to Jessica
>>>>>>>>>>>>>>>>>>>>> for an international order when we're supposed to escalate the
>>>>>>>>>>>>>>>>>>>>> international orders to Sam n Deb. Were you not informed of it?
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket #83033 EH-201910031238-299377
>>>>>>>>>>>>>>>>>>>>> Why refund the order from a previous date as we need to get a confirmation
>>>>>>>>>>>>>>>>>>>>> from Jessica first in case the order is shipped or not and then process the
>>>>>>>>>>>>>>>>>>>>> refund accordingly?
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty <[email-masked]> saw your
>>>>>>>>>>>>>>>>>>>>> chat response: Adam
>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist you with?
>>>>>>>>>>>>>>>>>>>>> Where did you get this info from?? Did you check on
>>>>>>>>>>>>>>>>>>>>> the order page if we do ship to Turkey or just took a wild guess?? Please
>>>>>>>>>>>>>>>>>>>>> make sure to not give false information and cross-check on such things on
>>>>>>>>>>>>>>>>>>>>> the website first.
>>>>>>>>>>>>>>>>>>>>> This customer came back complaining he was provided
>>>>>>>>>>>>>>>>>>>>> false information. You must be very careful with the information you
>>>>>>>>>>>>>>>>>>>>> provide.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush Saxena <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake. It was my bad I
>>>>>>>>>>>>>>>>>>>>>> forgot to change the year while cancelling Autoship. I'll be more careful
>>>>>>>>>>>>>>>>>>>>>> while handling such cases and make sure to check the cancellation twice.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Deeksha
>>>>>>>>>>>>>>>>>>>>>> Dadu" <[email-masked]>, "Kaeiara Blythe
>>>>>>>>>>>>>>>>>>>>>> Delfino" <[email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019 8:07:25 PM
>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>> #83104  You didn't change the year to 2099 at the
>>>>>>>>>>>>>>>>>>>>>> time of cancelling the auto-ship. Please be careful of such a petty mistake
>>>>>>>>>>>>>>>>>>>>>> that could become a big issue if the customer is charged again.
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM Adithya Srivastava <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email, will be careful from
>>>>>>>>>>>>>>>>>>>>>>> now onwards.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the scope of
>>>>>>>>>>>>>>>>>>>>>>> improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "Abhijit Chakraborty" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>, "Deeksha
>>>>>>>>>>>>>>>>>>>>>>> Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Adithya Srivastava"
>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019 8:34:17 PM
>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working for HFL. I think
>>>>>>>>>>>>>>>>>>>>>>> it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the response and was
>>>>>>>>>>>>>>>>>>>>>>> consulting me but while I was checking he accidentally hit on submit which
>>>>>>>>>>>>>>>>>>>>>>> he did not intended to. So it was sent before I could have explained him
>>>>>>>>>>>>>>>>>>>>>>> the details of the order. So the feedback was provided to him asap and also
>>>>>>>>>>>>>>>>>>>>>>> by the time I drafted the response saw you have sent it already so did not
>>>>>>>>>>>>>>>>>>>>>>> get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from future.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>> "Abhijit Chakraborty" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019 19:50:25
>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>> #83042  Did you go through the notes before sending
>>>>>>>>>>>>>>>>>>>>>>> your response? Please make sure to go through the notes before sending your
>>>>>>>>>>>>>>>>>>>>>>> reply so the customer doesn't get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You mentioned the wrong
>>>>>>>>>>>>>>>>>>>>>>>> ticket # 82993, it should have been 82990. 82995, I have corrected it. You
>>>>>>>>>>>>>>>>>>>>>>>> could have simply escalated to Deb to refund the difference without
>>>>>>>>>>>>>>>>>>>>>>>> intimating Sam. Anyway, please make sure to update the correct ticket # in
>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number sorry to mention
>>>>>>>>>>>>>>>>>>>>>>>>> the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed us and wanted to
>>>>>>>>>>>>>>>>>>>>>>>>> place the order but she was very confused about the pricing of the products
>>>>>>>>>>>>>>>>>>>>>>>>> which are given on the website, I also apologised to her for calling her
>>>>>>>>>>>>>>>>>>>>>>>>> late.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September, 2019 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>> Hajam <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28, 2019 2:37:10 PM
>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the order and wait for
>>>>>>>>>>>>>>>>>>>>>>>>>> 10 to 15 minutes and once the order is processed, we could cancel it later
>>>>>>>>>>>>>>>>>>>>>>>>>> or make any further changes as necessary. Its okay to modify the autoship
>>>>>>>>>>>>>>>>>>>>>>>>>> after a while or ask somebody to make the change if you get busy with other
>>>>>>>>>>>>>>>>>>>>>>>>>> tasks. Anyway, we don't want to risk with future orders so its better to
>>>>>>>>>>>>>>>>>>>>>>>>>> cancel the subscription. The customers could reinstate anyway once they are
>>>>>>>>>>>>>>>>>>>>>>>>>> sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21 Shakeel Ahmad Hajam, <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to process the order
>>>>>>>>>>>>>>>>>>>>>>>>>>> and  it's not possible to perform both the operations at a time. So that's
>>>>>>>>>>>>>>>>>>>>>>>>>>> why I used the override option to cancel all future orders. Moreover, I'll
>>>>>>>>>>>>>>>>>>>>>>>>>>> be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush saxena"
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27, 2019 8:17:08 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please disable the
>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship when a customer isn't sure of the next AS order, we are not sure
>>>>>>>>>>>>>>>>>>>>>>>>>>> with editing the frequency overrides will process or not process as there
>>>>>>>>>>>>>>>>>>>>>>>>>>> has been instances where the auto-ship orders were still processed when the
>>>>>>>>>>>>>>>>>>>>>>>>>>> year of AS order wasn't changed. Please make sure to cancel the
>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription instead. Make sure you change the next attempt year to 2099 as
>>>>>>>>>>>>>>>>>>>>>>>>>>> well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You refunded the wrong
>>>>>>>>>>>>>>>>>>>>>>>>>>> amount, the customer wasn't charged the full amount of $39.97 as a discount
>>>>>>>>>>>>>>>>>>>>>>>>>>> of $5 was applied on the price of the bottle. Please make sure not to
>>>>>>>>>>>>>>>>>>>>>>>>>>> repeat such mistakes and check how much was the customer was originally
>>>>>>>>>>>>>>>>>>>>>>>>>>> charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake, the CX had 4
>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders and I only cancelled 3, there was another auto-ship order
>>>>>>>>>>>>>>>>>>>>>>>>>>>> which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>, "Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma" <[email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24 September, 2019 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82691 : Customer mentioned clearly he was
>>>>>>>>>>>>>>>>>>>>>>>>>>>> satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  EH-201909230058-388740
>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer had a chat and a call with you in the past where you canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>> his 2 different auto-ship subscription but missed out on another active
>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for which he was charged today. He wasn't happy about it but I
>>>>>>>>>>>>>>>>>>>>>>>>>>>> convinced him to accept a 50% refund. This was totally our mistake. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure to check thoroughly all the active auto-ship even if you have to
>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36 PM Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I thought something had
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>, "bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019 10:27:28
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked that. Thanks for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23 Arjun Hurry, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised Shakeel on this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ticket. Reviewing the shipping price on the order, this is expedited
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping, not standard. Standard shipping is 12-21 business days. Did I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena" <[email-masked]>, "bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <[email-masked]
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>, "Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19, 2019 9:13:37
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909161405-555954 This customer's wife
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chatted with you, Arlene, she had an order but on her husband's name and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> email. You were not able to find the details and you asked for the right
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information but somehow the customer had no idea that the order was on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. I just wanted to bring this to your attention, if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it's a PayPal order, then ask for the email associated with the PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> account so we could pull up the order details in the future. I reviewed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat and called her up to probe more into it. She already raised a dispute
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> but I convinced her to cancel her request. Anyway, you followed the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> procedure but this is new to you, so I thought to let you and everyone else
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> know that *PayPal orders could be pulled up
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 82519 The
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> estimated delivery time is 12-21 days, not 11-15 days. Please inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers' accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51 PM Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports. There were no
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> other ongoing chats or calls at that time.  In any case, I am very well
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> aware of the flow on all the processes at night and provided that there are
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> two agents at night, this explanation will not quite work. Even if there
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was carelessness and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I appreciate your promise that this will not be repeated. I consider you a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not Arif’s job to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> keep checking your mistakes. I will not accept any such careless mistakes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August 2019 at 12:57 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena <[email-masked]>, Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi (LSM)" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling multiple chats a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> time. And I don't know how I forgot to send return instruction to the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer. In the future, I am not going to repeat this silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> saxena" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July 31, 2019 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a very good
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10, Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977  You had a chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this customer where you were supposed to email her the return instructions.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I couldn't find any notes or email in Zendesk. Did you forget to send it,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if so, why??? You also did not cancel her auto-ship since she will be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> returning the original order. What's going on here?? Why is such a silly n
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>