Subject: Draft
From: Pritish Nandi <[email-masked]>
To: Olesia Dhas <[email-masked]>
Date: Wed, 27 Nov 2019 04:29:24 -0700 (MST)

Hi Merel 

Thank you for your time on call today. 

As discussed, it seems that your Virtual App is not synchronizing with the scheduler and that might be the reason why you get the error asking to update password. Please note that you do not need to reset or update password always until you have changed it in the scheduler. Also, your app needs to synced with scheduler all the time. If that is not possible then you can go sync the app every 7 days manually by follow the steps below. 

Regarding the RPM class, we've conducted an analysis of your playback data and can see that the issues you're facing are due to a failure in some aspect of the AV setup, which we need to investigate further. In the mean time, can you confirm that all the equipment in the link below is in place and also confirm the make and model of your video EDID. 

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment- 

Looking forward for your reply. 

Regards, 
Pritish Nandi