Subject: Ticket 2990
From: Pritish Nandi <[email-masked]>
To: tasuku yamamoto <[email-masked]>
Date: Tue, 26 Nov 2019 01:11:22 -0700 (MST)

@Tasuku - Training Requirement means Scheduling errors, App use errors etc. This does not mean error in the app. They need more training on using Virtual. 

Can you please go through Ticket Categorization Rules please - https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000162164?lang=en 

You provided incorrect information. They would think that whenever there is an error in the app it is Training requirement. 

Regards, 
Pritish