Subject: Re: SSBS audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>
Cc: Adithya Srivastava <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 26 Nov 2019 00:12:57 -0700 (MST)

Hi Anush, 

I will get this corrected and send again. Thanks for highlighting. 

Regards, 
Pritish 

From: "Anush Saxena" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Adithya Srivastava" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, November 26, 2019 7:15:15 AM 
Subject: Re: SSBS audits 

Hi Pritish Sir, 

The tickets which has crossed SLA and are by name came after my shift. They are mentioned here in KSA 5:30 which is 8:00 AM IST. 

Thanks 
Anush 

From: "Pritish Nandi" <[email-masked]> 
To: "Adithya Srivastava" <[email-masked]>, "Anush Saxena" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, November 25, 2019 9:38:29 PM 
Subject: SSBS audits 

Hi All, 

PFB SSBS audits. 

22 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
61273 	AJ 	11/22/2019 4:01 	11/22/2019 4:22 	0:21:00 	Yes 	Yes 	NA 	Other 	Open 
61274 	Anush 	11/22/2019 9:59 	11/22/2019 10:02 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
61275 	Bharat 	11/22/2019 14:12 	11/22/2019 14:14 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
61276 	Bharat 	11/22/2019 14:20 	11/22/2019 14:26 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
61277 	Bharat 	11/22/2019 15:07 	11/22/2019 15:15 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
61278 		11/22/2019 17:16 	11/22/2019 17:24 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
61279 	Bharat 	11/22/2019 19:06 	11/22/2019 19:23 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 

23 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
61281 	AJ 	11/23/2019 3:23 	11/23/2019 3:29 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
61284 	Anush 	11/23/2019 10:48 	11/23/2019 11:16 	0:28:00 	Yes 	Yes 	NA 	Other 	Resolved 
61285 	Anush 	11/23/2019 11:05 	11/23/2019 11:17 	0:12:00 	Yes 	Yes 	NA 	Other 	Hold 
61282 		11/23/2019 8:37 	11/23/2019 8:52 	0:15:00 	Yes 	Yes 	NA 	Other 	Resolved 
61283 		11/23/2019 9:13 	11/23/2019 9:18 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
61286 	Anush 	11/23/2019 11:50 	11/23/2019 11:53 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
61287 	Bharat 	11/23/2019 12:15 	11/23/2019 12:18 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
61288 	Bharat 	11/23/2019 12:24 	11/23/2019 12:34 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
61289 	Adithya 	11/23/2019 12:34 	11/23/2019 12:48 	0:14:00 	Yes 	Yes 	NA 	Other 	Resolved 
61290 	Bharat 	11/23/2019 13:01 	11/23/2019 13:03 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
61291 	Anush 	11/23/2019 16:08 	11/23/2019 16:13 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
61292 	Anush 	11/23/2019 16:13 	11/23/2019 16:14 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
61293 	Anush 	11/23/2019 17:00 	11/23/2019 17:08 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
61294 	Adithya 	11/23/2019 18:41 	11/23/2019 18:51 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
61295 		11/23/2019 18:46 	11/23/2019 18:50 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 

24 Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
61297 	Bharat 	11/24/2019 6:23 	11/24/2019 6:43 	0:20:00 	Yes 	Yes 	NA 	Other 	Resolved 
61298 	Bharat 	11/24/2019 6:32 	11/24/2019 6:43 	0:11:00 	Yes 	Yes 	NA 	Other 	Hold 
61354 		11/24/2019 16:31 	11/24/2019 16:50 	0:19:00 	Yes 	Yes 	NA 	Other 	Open 
61355 	Adithya 	11/24/2019 16:55 	11/24/2019 17:03 	0:08:00 	Yes 	Yes 	NA 	Other 	Hold 
61356 	Adithya 	11/24/2019 16:57 	11/24/2019 17:05 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
61357 	Adithya 	11/24/2019 17:39 	11/24/2019 17:41 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
61358 	Adithya 	11/24/2019 18:33 	11/24/2019 18:38 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
61359 		11/24/2019 19:11 	11/24/2019 19:12 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
61361 	Anush 	11/25/2019 5:31 	11/25/2019 7:03 	1:32:00 	Yes 	Yes 	NA 	Other 	Resolved 
61362 	Anush 	11/25/2019 5:34 	11/25/2019 7:04 	1:30:00 	Yes 	Yes 	NA 	Other 	Resolved 
61363 	Anush 	11/25/2019 6:47 	11/25/2019 7:04 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi