Subject: Re: Note Added - [#717223] Re: romaron sent a message about Optima Polymer Composite Pickleball Paddle #173879359076
From: Pritish Nandi <[email-masked]>
To: suzanna <[email-masked]>
Cc: deeksha <[email-masked]>, dan <[email-masked]>
Date: Mon, 25 Nov 2019 08:10:15 -0700 (MST)

Sure Suzanna, 

This is clear and will make sure that we never have to discuss on this feedback again. 

Regards, 
Pritish 

From: "suzanna" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "dan" <[email-masked]> 
Sent: Monday, November 25, 2019 8:38:04 PM 
Subject: Re: Note Added - [#717223] Re: romaron sent a message about Optima Polymer Composite Pickleball Paddle #173879359076 

This one is a little odd as we should not have stated full refund. It was a mistake that I would like to avoid, but mistakes happen. 

Best regards, 

Suzanna Pavelle 
Venditio Group, LLC 
Vilano Bikes / 
Conquer 
Sports / Optima 

(904) 419-7560 

On Mon, Nov 25, 2019 at 9:49 AM Customer Care < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi , 

Deeksha added a note and wants you to have a look. 
Ticket URL: 
[ http://help.venditiogroup.com/helpdesk/tickets/717223 | http://help.venditiogroup.com/helpdesk/tickets/717223 ] 

Subject: 
Re: romaron sent a message about Optima Polymer Composite Pickleball Paddle #173879359076 

Requester: eBay - romaron 

Note Content: 
You are correct on this. This make sense as the shipping is charged and full refund includes shipping. I will update the team to avoid saying full refund and also add a note in Seller Cloud for the returns team so they know what happened with this one. 

Thank you for the feedback. This is helpful. 

Regards, 
Pritish 

717223:251140