Subject: Re: Note Added - [#717176] Flat tyres
From: Suzanna Pavelle <[email-masked]>
To: Customer Care <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: Dan Gray <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 25 Nov 2019 09:48:41 -0500

Yes, that was tricky. I used the first name, last initial and looked at the
source of the order (RBO) as well as the product purchased.
In a case like this, always ask for the order # and as you did the work,
put that note in to facilitate things for the next person.

Best regards,

Suzanna Pavelle
Venditio Group, LLC
Vilano Bikes /
 Conquer
Sports / Optima

(904) 419-7560

On Mon, Nov 25, 2019 at 9:33 AM Customer Care <
[email-masked]> wrote:

> Hi ,
>
> Deeksha added a note and wants you to have a look.
>
> Ticket URL:
> http://help.venditiogroup.com/helpdesk/tickets/717176
>
> Subject:
> Flat tyres
>
> Requester: Karen F
>
> Note Content:
> Hi Suzanna,
>
> Yes I have checked this one however and to be honest with the name. Found
> couple of the orders so was not sure which one it is. Also tried searching
> for email address filter but unable to find it in Seller Cloud. So going
> further we may want to search manually and match the email address to be
> sure.
>
> For now we will follow your instructions and send a response based on
> that. Thanks.
>
> Regards,
> Pritish
>
> 717176:251140
>