Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Olesia Dhas <[email-masked]>, Rajdeep Pooni <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 22 Nov 2019 04:40:05 -0700 (MST)

Hi All, 

PFB the Les Mills Audits for 22 Nov 2019. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2983 	Forgot Username/Pwd 	Yes 	NA 	Olesia 	NA 	Waiting 	Login 	Correct 	Login Issue 
2984 	Playback issues 	No 	NA 	AJ 	It is good that you checked internet connectivity as they are using automation however you never wrote any notes of the Kibana. No disconnections mentioned. They also have error messages which is not mentioned. The Graph is incorrect for connectivity. They gave a specific class which is not mentioned as well. I have sent a separate email also, please check 	Waiting 	AV 	Correct 	Playback disconnections 
2985 	Playback issues 	Yes 	NA 	AJ 	NA 	Waiting 	AV 	Correct 	Playback disconnections 
2986 	Playback Error 	No 	NA 	AJ 	Even after sending an email on how to handle the Playback errors reported by customer it was not handled correctly. Could you please check my email and advise what you do not understand. 	Waiting 	App 	Correct 	Playback Errors is app issue 
2987 	General Inquiry 	Yes 	NA 	Tasuku 	NA 	Resolved 	Training Req 	Correct 	Test Call 
2988 	Playback issues 	Yes 	NA 	Olesia 	NA 	Waiting 	AV 	Correct 	Playback disconnections 

Regards, 
Pritish Nandi